refund for nondelivery - my experience as a BUYER

[keziak]

After the horror stories of ebay siding with buyers I thought I had a clear case. I checked tracking on an order at the time it was due to be delivered.  No acceptance scan or any scans at all. I opened a case and was told to wait several days. Then today they emailed that  my case was denied, no refund, because it "was delivered" according to the seller. 

I could no  longer find the transaction to double-check the tracking so I called CS. I got the tracking and still nothing about delivery or any scans. They sent me to the claims department and after going through the whole thing again I got my refund. 

So I wonder how often this happens to people who have a legitimate problem but are not assertive about following up on claims. Certainly in my case it was not automatically the buyer is right.

[mam98031]

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@tunicaslot wrote:

Thanks mam! I know sometimes new posters do it by mistake because they do a search and they post to what ever thread search gives them even tho it may be month's old - but I don't understand bumping a thread unless the OP is coming back with some new information or a f/u - as inhawaii did with their thread and that I can appreciate - but too many threads are being bumped for no reason and people are asking me what's going on.

I haven't a clue - so maybe someone can respond and answer the question. 

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Yes, this one wasn't bumped by accident or because someone Googled it.  It was just bumped to further the conversation even though the matter was resolved over TWO months ago.

[castlemagicmemories]

Sorry, mr_lincoln, I inadvertently tagged you.

I reactivated this thread because someone's memory was faulty and they didn't remember it.  So I looked it up and reactivated it so that memory was revived.

The thread is interesting and I have received positive comments on it since it was revived; apparently by those who had not read the whole thread before.  Then I let it die so was unaware you were paged.  My apologies.

Sorry this apology is so late forthcoming.  I have the utmost respect for you as you know.

[mam98031]

Sometimes just providing someone with a link to a thread is plenty.  No need to bump it or revive it.  Yet here we are again.

[tunicaslot]

I believe this was one of the concerns in the new thread you had started mam. I myself too often sit down and open a thread thinking I missed it - and reply - only to find out it's months old or the OP's problem has been solved. It's frustrating and wasted time - but that's my opinion. I also believe a link would suffice.

[rainbowcolorz]

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@je3034 wrote:

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@castlemagicmemories wrote:
Glad it owrked out for you. I would have thought you had a clear cut case as well.

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@castlemagicmemories, why did you resurrect a necro thread?

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I'm glad she posted in it.   I was looking for some information about refunding for non-delivery and saw your post so now I'll go back to the beginning to read.