recieved envelope instead of 8lb. box from buyer for return

[stateline160us]

i sold a 3d printer, buyer opens case immediately NAD, i approve return send them a pre-paid label through ebay, now i am in a multi resident facility so the management office signs and recieves all mail and packages, so the other day through ebay item shows delivered, i go to office and nothing, i describe box they look and after a few minutes they realize it was refused due to being suspicous 1st it was a little padded envelope, and my pre-paid label had been altered, the only thing on label was tracking#, no name, no return address and no unit number, now tracking on ebay site shows delivered, but on usps site shows en-route returned, (i do realize there is no return address) so?  but i am in a small town and since the package was so out of the normal my mail person remembers it and so does our management office in fact that is how i found out about the label and it being an envelope

thats the basics of what i am up against my question which i know has been talked about 1000 times is can someone please give me the protocal for fililng mail fraud and pressing charges with this buyer and what i need to do with ebay as far as proof thanks in advance for all who offers a hand

[tonycea]

https://www.google.com/search?num=30&site=&source=hp&q=online+crime+reporting&oq=onlin&gs_l=hp.1.0.3...

Reporting online crime, a few options............

[stateline160us]

thank you thats the form i was referring to i couldnt remember the ic3

[tonycea]

It would help if you personally called the postal inspector in the region also, the one closest to the buyer to report this fraud.

[rainbowcolorz]

I don't know how to put a screen shot here of what I see from the USPS website - but this is what some of the info says:   It's in transit

May 10, 2017, 10:39 am Delivered, Left with Individual MYRTLE BEACH, SC 29575 

May 11, 2017, 8:53 am Undeliverable as Addressed MYRTLE BEACH, SC 29575 

May 11, 2017, 10:13 am Forward Expired MYRTLE BEACH, SC 29577

Your item departed our COLUMBIA, SC 29201 destination facility on May 11, 2017 at 8:16 pm. The item is currently in transit to the destination.

Features:Return Service
Signature Confirmation™
Up to $50 insurance included Restrictions Apply

[tonycea]

If you think the postal service was used to commit fraud, contact the US Postal Inspectors right away.

[stateline160us]

yes i have seen that but it was never actually delivered it arrived and office refused due to lack of info on label, which should be impossible since it was an ebay prepaid label, (ive recieved returns before), but ebay site is showing delivered and not showing anything after that, that is part of the problem

[stateline160us]

i will as well thanks

[z50com]

I would contact both eBay and Paypal and make sure they look at the USPS site to verify that the package was returned to sender.

You can win this case!

[stateline160us]

thanks for the encouragement i always accept returns immediatly even when i feel like its buyers remorse and they claim NAD but this one is a first for me and sending an envelope because if you notice this was suppose to be 8lb item and mail person remembers it just being an envelope, i just need to make sure i can convey all this to ebay cs but i only get USA 1:30 EST thats why i am trying to get all the advice i can before that from everyone

[pinkrose442savings2018]

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@stateline160us wrote:

yes i have seen that but it was never actually delivered it arrived and office refused due to lack of info on label, which should be impossible since it was an ebay prepaid label, (ive recieved returns before), but ebay site is showing delivered and not showing anything after that, that is part of the problem

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RETURN TO SENDER...even with no address...this item never reached YOU...so open a case no item return no REFUND!!!

[tarpedge]

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@z50com wrote:

If your carrier sent it back to the sender how did eBay get a delivered scan when the USPS site says "returned"

eBay and the USPS sites are syncd together, I can't see how they could be different.

Call eBay and ask the rep to pull up the USPS site to verify that your item was returned and not delivered.

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@pinkrose442savings2018: "RETURN TO SENDER...even with no address...this item never reached YOU...so open a case no item return no REFUND!!!"

Note that eBay considers "Unclaimed", "Refused", etc. the same as "Delivered" back to the seller.

Otherwise, sellers can avoid refunding by refusing the return package.

[starroute-us]

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@coolections wrote:

O' boy here we go again. OP, you should get lots of ideas soon how to deal with it. It is going to take a lot of legwork and eventually you need to most likely take the person to court and have him sent to jail.

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The PO does take photos of items/labels enroute.

Talk to your postmaster and get the whole story/facts.

Then if needed file the proper paperwork if the buyer did indeed alter the label.

[*eponymous*]

The guy who refused delivery is the culprit as far as you are concerrned.  You never even saw whatever was delivered!

Who in the world told that person they had authority to refuse something that was not addressed to them?  That person needs to be fired!

eBay will refund on your behalf and smack you with an unresolved case unless you issue the refund!

I can't get over some busybody deciding to refuse something that was not addressed to them, which will result in you losing the money!  What gall!

[*eponymous*]

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@z50com wrote:

I would contact both eBay and Paypal and make sure they look at the USPS site to verify that the package was returned to sender.

You can win this case!

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Read the MBG.  Seller automatically LOSES on a package refusal!

I'd wring the neck of the person who refused delivery!

[aramintaca]

Go to the USPS online site and file a complaint. You get the option to print out case details. BUT, you very much need to talk to your PO people and the carrier. They can give you pictures of the package now and show where your lable was altered. I think that's a big no no.