I have similar problems. My account was restricted within 48 hours of a sale, meaning I could buy but not sell. I received a MC011 message which asked about tracking information, which was strange since my 3 day handling time had a day to go and I had used eBay shipping labels for the item. Unfortunately, I didn't see the MC011 message, sent the item out to the buyer, and didn't log back onto eBay after she received it.
I received nothing additional from eBay about this matter from that day on. This was back in late January. In April I logged back in to buy something. At that time I discovered the invoice for that sale was never paid, even though I received an invoice email in February from eBay informing me I had auto-payment on via PayPal and "... no further action was required on my part". I thought the invoice was paid back in February. So I paid my balance off right them, and got the message that my account was reinstated and I could buy and sell on eBay again. No mention of the other issue regarding the MC011 message. I bought what I came for and logged out.
Now ... I logged into eBay on July 21st. I wanted to sell a few items I had. I spent an few hours making my drafts for the listings. While logging, looking at similar items for pricing, going to my sellers hub, my dashboard, my account, nowhere was there any mention of any seller account restriction. No banners, no red flags, nothing in my messages. So after spending the time taking photos and filling out the drafts, I went to list an item. It was at this time I got a banner telling my account was "limited" and I had to register for the new Payment Management Program. OK ... so eBay wants to handle the money. Fine. So I fill out the forms, send the requested information and documents, and wait for a few days for the micro-deposits. After that I get a message telling me everything was awesome and I had been verified for the Payments. Great. I go to list one of my drafts, and BONK. I get another banner telling me my account was "limited" and I couldn't list any items. It said to check my messages to resolve the matter.
I check my messages and there is nothing other than the requests to pay my balance. That was already resolved. I had no balance and I could find nothing on the website to tell me what the issue was. Nowhere. Like the OP I had been using eBay (I once had a large eBay based business) so I was quite familiar with the website and where to look for things. My first thought was selling limits. Nope. Wasn't that. The seller hub said I could list 1000 items. I checked my balance again ... nope. It was zero. So I started to look at the email account I use for eBay. After going back 8 months I finally come across the MC011 message I received back in January. I receive everything eBay sends out sine I did not opt out on anything in my notifications preferences, so I had everything. The account was restricted due to this MC011 "tracking message" and no further correspondence was sent for 8 months regarding this.
I began trying to contact eBay at this point. This was July 24th. I have been on the phone 7 times. I was first told it was due to the Payments. It wasn't that. Finally one of the people mentioned the account was restricted in January and I had to reply to that message. Since it was no longer in "my messages" I tried to do it via the email. That doesn't work. Finally, the phone people began escalating the case sending it to the "back office" team. On August 11th I finally got a message informing me it was all about identification, and that I had to send documents, like my drivers license, a bank statement, and a purchase receipt for the item I sold in January. So I did all this and here we are on Aug. 17th and nothing has happened. I have not received anything further other than the message requesting the documents. I still cannot list items.
Why I got restricted in the first place is still vague. I got an MC011 message about tracking information, but I used eBay shipping labels purchased through the item sale and it was during the handling time for the item. So those of you who say eBay "is not vague about issues" are dead wrong. I have been given no explanations, got "bait and switched" into the Payment Program, and I have received no explanation as to what happened or what is going on now. The people on the phone seem lost as to why, and see that I complied with all the requests, yet they are powerless to do anything directly. Customer service in the "back office" is functionally no customer service at all. Thank god this is not my old eBay business. These things never happened back then, and I could call and get a person on the phone who actually work any issues to resolution.
Well ... I posted my items on Swappa and Etsy and I now have a Amazon seller account (individual). I don't think I need eBay anymore. It has become a very badly run bureaucracy.
