"You have a higher than average returns for items not as described"

[dtexley3]

Really eBay?  I've had 3 items returned in the last 6 months out of 150 orders.  All three were broken during shipping despite being in the original protective box, wrapped in multiple layers of bubble wrap. 

"My buyers are reporting concerns about damaged and/or defective items".  Seriously?  They were all refunded and all indicated they were satified with the result.  Who reported what?  Oh that's right, you can't tell me that.

Seriously, go after the *buyers* that claim SNAD and try to keep the item and get their money back.  Go after the sellers that routinely ship junk instead of the product offered.  For those of us that do our best to offer high quality, fair prices and excellent customer service, get the "h" "e" double hockey stick out of our way and let us sell.  When we sell YOU (eBay) makes money.  Quit telling us how to service our customers (unless there REALLY is a problem).

As you may gather, receiving this email kinda ticked me off..... 

[d-k_treasures]

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@mam98031 wrote:

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@d-k_treasures wrote:

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@mam98031 wrote:

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@d-k_treasures wrote:

You got a notification of a stat they notices was too high in their opinion.  You are NOT being sanctioned and it does NOT affect your selling status in any way. 

Yet.

And no guarantee if when they do and if when it's retroactive, then what?

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Great, if you feel that you need to worry about the What IF'S in life, then that is your right, personally I have better things to do.  The FACT is as I stated before it does NOT currently affect OP.

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Around here, you not only need to protect your account from what IS, but also from what IS TO COME, considering their track record of retroactively punishing sellers for something that isn't an issue now.

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Well if you want to look at it from that direction, then the OP should be HAPPY Ebay brought this to their attention so that they could be PROACTIVE regarding the issues the notification raises.  If you are one to be concerned with the WHAT IFs then the notification should we a welcome occurance so you can rectify the issue described if at all possible before it becomes a problem.

I always keep my eyes open, but I don't let my fear of possible changes cloud what is actually going on in the here and now.  But you are right, we all must keep a watchful eye.

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I never disagreed with the warning email - if I ever got one, I would rethink packing also.

All I was saying is what you also repeated - keep a watchful eye out - because we've seen it before where what wasn't a problem for your account now is, and also retroactively for the past year(or 3 months, whichever).

[gracieallen01]

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@luckythewinner wrote:

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@dtexley3 wrote:

When we sell YOU (eBay) makes money. 

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Just as when a buyer gets discouraged and leaves the site, eBay loses money.

And eBay is in a much better position than you to determine whether there is a correlation between a SNAD complaint and a drop off in the buyer's use of the site. 

IMHO it is absolutely in eBay's best interest to encourage sellers not to deliver broken items. 

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Gee, then perhaps ebay could tell their Chinese friends to make things better, and with better packing so that the person over here that is selling that collectible that is NEW IN BOX and sealed won't get a high ratio of complaints for damage in shipping.  Ya think?

Then, more happy buyers.

Then, more happy ebay - meh.

[gracieallen01]

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@jonathankirkland wrote:

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@duchess-at-speakeasy wrote:

Bubble wrap is good for preventing scratches and fingerprints, but not much good for maintaining the structure of a box and its contents.   I suggest buffering with 2 to 4 inches of packing chips on all sides and in between items.  Also make certain all voids within the product itself are filled and that any moving parts are locked in place.  Double-boxing is also a good idea for fragile items or those whose weight might cause a box to collapse.

~~C~~

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That all sounds VERY expensive.

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Sometimes, if one sells things for what they are worth and not what ebay recommends, one can afford to pack things carefully and well.

[luckythewinner]

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@threshold.sales.group wrote:

Seems odd to encourage easy returns and then show concern when a seller gets more returns. 

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The message the OP got was about Not As Described disputes, not returns.

[tunicaslot]

doom and gloom kudo'd by the rest of the doom and gloom club!

[lookng2015]

Actually returns FOR not as described.

[threshold.sales.group]

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@luckythewinner wrote:

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@threshold.sales.group wrote:

Seems odd to encourage easy returns and then show concern when a seller gets more returns. 

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The message the OP got was about Not As Described disputes, not returns.

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Not as described returns (disputes) are often remorse returns, where the buyer doesn't want to pay return shipping.  Promoting and making returns easier means sellers will have more bogus SNAD disputes (returns).  

[mam98031]

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@luckythewinner wrote:

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@threshold.sales.group wrote:

Seems odd to encourage easy returns and then show concern when a seller gets more returns. 

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The message the OP got was about Not As Described disputes, not returns.

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How do you distinguish between the two terms?  [Disputes vs Returns.]

If a buyer wants to return an item, request a missing part, or whatever it is that the buyer has issue with after receiving the item, most will open a Request.  A Request covers a SNAD for whatever reason they may have or a Buyer's remorse issue.  It is a dispute nonetheless that could be caused by a variety of reasons.  Buyers often check the SNAD box when it is actually somethings else.

I'm not sure there is a distinction between the two words in this particular case.  Or I may have missed your point entirely.  If I did, I apologize, I just don't see what you are getting at.  Just because it is a dispute does not mean it isn't a return and ALL returns that buyer's open a Request on Ebay for are a Request AKA Disbute.