mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Really eBay? I've had 3 items returned in the last 6 months out of 150 orders. All three were broken during shipping despite being in the original protective box, wrapped in multiple layers of bubble wrap.
"My buyers are reporting concerns about damaged and/or defective items". Seriously? They were all refunded and all indicated they were satified with the result. Who reported what? Oh that's right, you can't tell me that.
Seriously, go after the *buyers* that claim SNAD and try to keep the item and get their money back. Go after the sellers that routinely ship junk instead of the product offered. For those of us that do our best to offer high quality, fair prices and excellent customer service, get the "h" "e" double hockey stick out of our way and let us sell. When we sell YOU (eBay) makes money. Quit telling us how to service our customers (unless there REALLY is a problem).
As you may gather, receiving this email kinda ticked me off..... 
@reallynicestamps wrote:unless you aren't resolving this issues while it is in the Request stage and the buyers have to escalate the problem to Ebay for resolution.
Some buyers will contact the seller first. All too many go immediately to the Resolution Centre.
I have no solution for this quirk of human nature.
a Lemax item which are always pucky shoot when shipping as they have little doodads glued in place with really poor quality glue
There are two answers to that.
- Don't sell Lemax items.
- Raise your price on Lemax items to cover the inevitable cost of refunding on those that break in transit.
we have Asian sellers with dozens if not hundreds of SNADs
As another poster said, we can't see how many problems those sellers settled immediately on reporting.
What we see are negs and neutrals from naive buyers who don't know there is a Money Back Guarantee and a Resolution Centre to fix problems. And eBay does not use feedback as a metric. It's now just a public relations forum.
Any seller could have 50% of her transactions go badly, but if she is solving the problem/refunding immediately, she could still have a 100% FB and eBay would not be upset. If she was being stubborn about the refunds/problem solving, that costs eBay money and no matter what her FB, she's gone.
Chinese sellers do have advantages over North Americans, particularly a heavily subsidized postal system, but I am unwilling to think that the average seller is any more or less honest than my compatriots.
I'm uncertain of your point on the first statement above. Buyers can NOT just go and open a SNAD and immediately turn it into a Claim. Ebay changed this process a while back. Whether the buyer contacts the seller first or not, the buyer can only open a SNAD Request to begin with. This gives the seller the opportunity to work with the buyer to a solution that works for everyone without Ebay's interference. As long as the seller resolves the issue with the buyer's agreement during the Request stage, it does NOT count against a seller under the current rules.
If the buyer feels they are not getting what they want from the seller or if the seller is not working with the buyer, the buyer can then escalate the Request to Ebay and that is when it becomes a Claim. If Ebay rules in the favor of the buyer, then it goes against the seller's stats that ARE used during the evaluation of that seller on the 20th of each month.
@jonathankirkland wrote:
@duchess-at-speakeasy wrote:Bubble wrap is good for preventing scratches and fingerprints, but not much good for maintaining the structure of a box and its contents. I suggest buffering with 2 to 4 inches of packing chips on all sides and in between items. Also make certain all voids within the product itself are filled and that any moving parts are locked in place. Double-boxing is also a good idea for fragile items or those whose weight might cause a box to collapse.
~~C~~
That all sounds VERY expensive.
So, what is the cost of refunding for broken items? Expensive??
@d-k_treasures wrote:
@mam98031 wrote:
@d-k_treasures wrote:You got a notification of a stat they notices was too high in their opinion. You are NOT being sanctioned and it does NOT affect your selling status in any way.
Yet.
And no guarantee
ifwhen they do andifwhen it's retroactive, then what?
Great, if you feel that you need to worry about the What IF'S in life, then that is your right, personally I have better things to do. The FACT is as I stated before it does NOT currently affect OP.
Around here, you not only need to protect your account from what IS, but also from what IS TO COME, considering their track record of retroactively punishing sellers for something that isn't an issue now.
Well if you want to look at it from that direction, then the OP should be HAPPY Ebay brought this to their attention so that they could be PROACTIVE regarding the issues the notification raises. If you are one to be concerned with the WHAT IFs then the notification should we a welcome occurance so you can rectify the issue described if at all possible before it becomes a problem.
I always keep my eyes open, but I don't let my fear of possible changes cloud what is actually going on in the here and now. But you are right, we all must keep a watchful eye.
