"Uploaded on time but no carrier scan” totally wrong! Losing my discount.

[otaku.com]

On my "Your tracking report” page

it shows many items with 

"Uploaded on time but no carrier scan”

however I click on the order details

and ebay shows the tracking and confirms 

the delivery.

eg

which you can see here as “No scan”

This is VERY unfair as it causes me to lose my discount on fees.

[disneyshopper]

I see that you use JAPAN POST for shipping.  Does it offer a SCAN sheet?  If not, is the postal clerk able to SCAN each package when you drop it off at the post office?

[slippinjimmy]

however I click on the order details

and ebay shows the tracking and confirms 

the delivery.

The first scan needs to be within 1 day to receive the TRS Plus discount.

[otaku.com]

So both the tracking barcode upload and first scan at Post Office

need to be within 1 day?

Is that new? 

As long as I uploaded the barcode within 1 day

it worked bofore.

What if the item sits at PO awaiting scan?

On busy day that could happen.

[otaku.com]

The Post office collect from me

and then they scan later.

The eBay error is "Uploaded on time but no carrier scan"

Yet the ebay tracking shows scan and delivery.

Can't be both!

[otaku.com]

So ebay should re-word 

"Uploaded on time but no carrier scan"

to

"Uploaded on time but no carrier scan within 24 hours"

[fern*wood]

For the upload tracking metric, the validation scan can occur anytime, even the delivery scan would qualify.  It does not have to be within your handling time frame. 

[threshold.sales.group]

+1, true as long as the package is delivered on-time.  It's when the package is delivered after the estimated date that an upload & scan within 24 hours matters.

[fern*wood]

---

@threshold.sales.group wrote:

+1, true as long as the package is delivered on-time.  It's when the package is delivered after the estimated date that an upload & scan within 24 hours matters.

---

I thought that only came into play on the other shipping metric -- "Late Shipment Rate".

[berserkerplanet]

Late shipment metric requires that tracking be uploaded AND scanned within handling time to provide automatic defense against late shipment dings even if tracking shows delivered late.

TRS "Uploaded on time and validated" metric only requires that tracking be uploaded within handling time. Carrier scan can occur any time, even final delivery scan only will do.

The TRS metric is OP's concern here, and that may be an eBay bug rearing its head again, or may be due to OP being in Japan and using a non-USPS carrier, and although the tracking pages are able to interface to Japan Post and display tracking, the TRS metrics bot may not be able to (or it's a bug) tyler@ebay

[tyler@ebay]

Thanks for the tag @berserkerplanet!

Hi @otaku.com - this is a known issue impacting some members. I've added your account information and details to the open ticket and am hopeful for a quick resolution. 

In the meantime, if this causes you to lose your Top Rated Status please contact CS directly by phone or social media (Twitter or Facebook) so they can assist. Thanks!