I sold a precious metal item 2 days back. The buyer has not paid. About 24 hours after the sale I received an email from ebay informing me ". . . that we had to cancel the following transactions(s) because the item(s) were purchased without the account owner's permission. . . ." The email goes on to inform me not to ship the item and that, "We have credited any associated fees to your account." Further, they tell me not to contact the buyer and provide me a link to relist.
The problem with this is that none of this has actually happened. It is now 24 hours since ebay's email and the transaction still appears as normal, just waiting for payment, and no fees have been credited to my account. It has certainly not been canceled. If I cancel the order on my own, then I will be defected. The only option I see is to open an a case for payment not received at this point. What is going on here and what do you think should be the proper course of action?
