"Unable to Deliver. Problem with Address."

[tamaralea]

Has anyone seen this on tracking?  What do I do?  Contact the buyer or wait until they contact me?  I assume the package will come back.

[coffeebean832]

I used to reach out to the buyer, but when my volume grew that became difficult to stay on top of so I wait for the buyer to contact me or for the package to come back.

I give the buyer a choice of a refund minus original shipping and fees, or they can pay to reship and I will send a PayPal invoice.

I don't refund or send an invoice until after the package is returned to me.

[goodluckselling]

I would wait until the package comes back.  Then I usually contact the buyer and explain what happened and ask them if they still want to item or not?  If they do I send them a paypal invoice for additional shipping costs and if they do not I refund them minus shipping charges. 

If they complain about the extra shipping cost, I explain they can ask eBay what to do which means they will be opening a INR request and then you have to handle that areas.

Good Luck Selling!

[hyperrush]

It will be return to you since bad adress. Hope you put your sender adress on package.

[tamaralea]

It looks like their town is under an avalanche warning.  You would think the post office would hold onto it for a few days, if that is the case.  

[coffeebean832]

How long the PO holds on to it depends on the reason for the problem.

If it's a no access situation they'll hold the package for a couple of weeks- can't recall the specific timeframe.

If it's a bad address- missing an apartment number, resident not at that address or another issue like that- they'll put it back in the mail stream to you by the next day.

[sapphireseal]

I had this happen to me once.  I refunded the buyer after the item had been undelivered for over a week.  Eventually the package came back to me.  Then I blocked the buyer (because I didn't want to go through that again).

[a_c_green]

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@tamaralea wrote:

It looks like their town is under an avalanche warning.  You would think the post office would hold onto it for a few days, if that is the case.  

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I imagine they will. It's not that your package is undeliverable; it's the address that's... undeliverable, I guess... but it presumably will get better soon.

I just went through a couple of weeks last month where several shipments of mine were held with a Delivery Exception - Weather Delay in the Omaha, Nebraska area, but they did eventually get delivered.