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"See full item description" Button

The "See full item description" button is one of the worst ideas eBay has ever implemented. I am a top rated seller and have been ever since the program was introduced. Part of what makes me a top rated seller is my big, beautiful pictures and my complete descriptions of what is included and what the condition of the item is. Now all of that is hidden and prospective buyers need to click another button to see the full description. I would be willing to bet that that button does not get clicked by over half the people that view the listing and that most of those that do not click it either do not see it or have no idea what it is for. I would also not be at all surprised if eBay sees a sharp increase in the number of item not as received cases because you are hiding the seller’s description of that item from prospective buyers. Let’s just put it in terms that management should be paying attention to: more item not as described cases means more man hours devoted to resolving these cases which in turn leads to more labor cost for eBay. Further, an increased number of item not as received cases leads to an increased number of buyers who had a bad experience on eBay and are therefore less likely to return to eBay. Less traffic leads to fewer bids which leads to lower final sales prices which leads to lower revenue for eBay from final value fees. So by hiding seller’s descriptions of the item they are selling from prospective buyers eBay is effectively raising the company's overall operating cost while lowering overall revenue.

 

Sellers please take a few minutes to let eBay know that you think this is a really bad idea and that it should be done away with. To by-pass all the misleading "Contact Us" links and send your message to someone who will actually read it please copy and paste the following into your browser's address window:

 

http://contact.ebay.com/ws/eBayISAPI.dll?ContactUs&wftype=2004&rcode=GS=CU0751&subject=Suggestions+a... us

Message 1 of 195
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194 REPLIES 194

"See full item description" Button

7/1/2017 Noon Pacific time

Using Chrome when I look at an individual listing of my own or someone else I get the "view full listing" button. I cleared cookiea, etc. Didn't make any difference.

Went into Firebox. The original listing style came up.

I use 10 to 20 pictures in my listings with text between pics and lots of explanatory text. The jumbled mess presented by eBay which requires pushing a button and getting a new page opened is incredibly stupid.

We can only hope they abandon this OR if it is a glitch, that they get it straightened out.

Message 61 of 195
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"See full item description" Button

I finally experienced this trying to look for vintage motorcycle parts. What a huge pain. Not only do I have to search through hundreds of listings, but now I have to put extra effort into it. This is total bull. What was wrong with the way it was before? Theres not even an abridged description thats just simple text or something. They had better remove this, or if I need used junk I will source it locally through Craigslist or use Amazon more often as its less hassle.

Message 62 of 195
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"See full item description" Button

Many buyers are going to think there is either NO description or a little one that does not describe product at all. Now they have to look for it if they want to read it.


Buyers do not want to click click click just to find the product description. They will back out and go to another site to buy.

Bad Bad idea.

Message 63 of 195
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"See full item description" Button


@traderbob444 wrote:

I deleted my browsing history and cookies on Google Chrome.  It worked instantly, and I went of with business as usual.  


YOU ARE RIGHT! I went in and deleted my browsing history and my listings are back to showing the description as before.
thanks!!

Message 64 of 195
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"See full item description" Button

I searched different items to see if the description was there or if I had to click the button. I searched about 5 completely different items and all of them had the description there without the button. this was after clearing my browser history cache

Message 65 of 195
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"See full item description" Button

I think this is some sort of joke. Ebay must be trolling us. No company would do stuff this stupid, continuously.

Message 66 of 195
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"See full item description" Button

What I see as the problem is I have had lots of potential buyers asking me questions that are in my description that I CAN SEE.

The have all told me that they are using I phones and the descriptions are not showing up on the phones. Don't be fooled just because you can see your own description-doesn't mean the buyer can.

Just another Ebay gem to free up space - could be to make more room for more Chinese sellers - who knows why Ebay does anything.

Message 67 of 195
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"See full item description" Button

A plugin for Chrome. Proactive!

 

I only see the regular full description, and never see (or have seen) the button in:

  • WinXP in normal workhorse daily driver Firefox v3.6.24 - signed in
  • WinXP in normal workhorse daily driver Firefox v3.6.24 spoofed as iPad- signed in
  • Win10 phone in Opera Mini 9.1.0.232 - signed in
  • Win10 phone in Edge Browser v40.15063.414.0 - not signed in
  • Win10 phone in UCBrowser v4.2.1.541 - not signed in
  • WinXP in FF v2.0.20, FF v11, FF v31, FF v52, Opera v11.61, or IE8 - not signed in (Only tried a couple of search item pages in those other browsers though)
  • WinXP in FF v11 using my other account - signed in and not signed in

 

<rant>

Don't use Chrome and probably never will again. Tried it when first came out, and although have been a google search engine user since the very first days, can't trust google as far as I can throw them with privacy - not Gmail, not Chrome, not Android. I Block google javascript and cookies in most instances, and googleapis, doubleclick, googleanalytics, and all the other Google web-wide tracking domains and content (visit a website that took the lazy way out and used googleapis for some web page functionality, and google has the ability to know you were there via browser fingerprinting/IP, etc and add that to your profile. Looking at pvc diapers for giraffes were you? Hmmm.)  Could set Chrome up in a restricted Sandbox, and play with it for testing issues like this,  but would never use it as an emergency backup involving any thing like eBay, email, or anything else where PI can be data mined, so a mostly pointless exercise for me (mostly).

</rant>

 

 

Back to the issue at hand:

 

From reading the various threads over the last little while on the "description button" issue:

  • It very well may be account specific. My normal account and other account don't appear to be in the test so never see it and can't test.
  • If account specific, my other tests with other browsers not signed in don't matter (assumption is eBay servers NOT serving up item pages with the button when visitor is not signed in)
  • Test or glitch, it appears it may also be browser dependent. Assumption here is that it's browser user-agent controlled. If your account is in the test the servers also check browser user-agent to decide which version you see. (That doesn't reconcile with, for example, some reporting that it happens in Chrome while other say switching to Chrome made it go away)
  • Clearing cookies and history. Could be indicative of it being a test with a glitch.  Account is in the test, servers drop cookie and/or test specific content (js, html) on your machine and you see the button. You clear cookies/cache, reload page, and it's gone. Maybe gone because cookie is gone and/or not all paths to a page are serving up the content all the time? (weak logic I know)

 

 

Noticed something different about search item URLs tonight that may be indicitive of something. A normal eBay item URL only need to be of the form:

http://www.ebay.com/itm/Logitech-MX518-Gaming-Gamers-Mouse-1800-dpi-USB-Optical-Mouse-Windows-PS-2-/332286641107

with item title and item number components.

 

Search now returns URLs of the form:

http://www.ebay.com/itm/Logitech-MX518-Gaming-Gamers-Mouse-1800-dpi-USB-Optical-Mouse-Windows-PS-2-/332286641107?epid=529893085&hash=item4d5dd3c3d3:g:rEQAAOSwvflZVY9I

with additional parameters (variables)  - I presume for tracking of some sort, and appears to be something buried in there that affects how the page is presented - width, size of main photo, 3 vs 6 thumbnail photos under the main photo, etc (just discovered this and don't have time to run the dozens of browser/URL/signed-in or out/etc combinations involved to see if anything useful lies therein)

 

 

The "epid" parameter is something new - never seen it before (check any bookmarked item pages you may have). Don't know how new or if it coincides with the "description button" appearance or not (since I don't see the button 🙂

 

Maybe someone who is seeing the button can play with removing that parameter (and others) from the URL, reload the page, and see what happens. Try that and then clear cookies and see again. Rinse, lather,repeat.

http://www.ebay.com/itm/Logitech-MX518-Gaming-Gamers-Mouse-1800-dpi-USB-Optical-Mouse-Windows-PS-2-/332286641107?epid=529893085&hash=item4d5dd3c3d3:g:rEQAAOSwvflZVY9I

leave the "?" but remove "epid=529893085&" to end up with

http://www.ebay.com/itm/Logitech-MX518-Gaming-Gamers-Mouse-1800-dpi-USB-Optical-Mouse-Windows-PS-2-/332286641107?hash=item4d5dd3c3d3:g:rEQAAOSwvflZVY9I

then maybe remove the "hash" parameter and any others appearing in your item URLs and see.

In general: http://www.ebay.com/itm/blahblahblah?parameter1&parameter2
"?" indicate following parameters "&" chains a following parameter

parameters are usually name-value pairs like "foo=bar" or "foo=bar:445566-frodobaggins"

Doubtful the above will do anything, but who knows? Also pondering what the "ep" in "epid" represents. Variable names usually carry some meaning for reference purposes (except when bad guys are obfuscating or programmer is lazy/insane). Maybe short for EPicfail?

 

Out of curiousity I really kinda want to see the button, to see what exactly is happening on those pages, to see if the user-agent (or javascript browser fingerprinting) theory holds water, and to see if a simple css or js fix or redirection would take care of it, but I can't. Others would have to do the footwork.

 

 

There COULD/MAY (not saying there is, but possibly) be a simple workaround (automatic redirection, 10 lines of Stylish CSS rules, 20 line GreaseMonkey script, or automatic useragent spoofing via UAControl addon in FF) that would effectively make it a non-issue for some (other than buyers seeing it and the "didn't see/read the description" damage that can cause).

 

 

The "description button" is a stupid idea even on mobile. I suspect it is meant to be targeted to mobile devices only, but it appears that poor coding has it infesting desktop views (if it is intentional for desktop views I'm speechless).

 

Hopefully either the bad coding will be fixed and desktop viewers will see the normal description, or the whole idea will be abandoned.

 

Message 68 of 195
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"See full item description" Button

The FIX for Google chrome "See Full Item Description"

 

See Chrome add-on.

 

The FIX for Google chrome "See Full Item Description" See Chrome add-on. https://chrome.google.com/w...

Message 69 of 195
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"See full item description" Button

Absolutely terrible idea, except for ebay shareholders. They reap the rewards of more ads in the screenspace formerly used by "your description". Bad.

Message 70 of 195
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"See full item description" Button

I'm broken over this - no sales anymore.  I don't have the computer knowledge to fix anything.  I've called customer support several times over the last month due to various tech problems on the site.  Every customer service rep recommended that I switch to Chrome.  I had been on Firefox for years with no problems - then all of a sudden, problem after problem.  Ebay is definitely promoting Chrome.  I've tried both now - still have problems.  Every listing, whether mine or another seller, has the button for description (all my listings show that way).  Absolute nightmare for me and now zero sales.  This will definitely bankrupt me.  Very upsetting.  The s .. t will really hit the fan when sellers who only list via auction (I follow several who start all listings at .99 cents and sell only vintage items) - fewer bidders will equal high value items selling cheap.  It will happen and there are going to be some buyers out there that will catch on and get away with highway robbery.  Shame on eBay.

Message 71 of 195
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"See full item description" Button

Good God, when will our independence day from Ebay tyranny happen? I just now noticed this "condition" because of a buyer asking for details that are there but unseen. I would call if I thought anyone there gave a **bleep**.  If you have the patience, hound ebay, at least keep this thread alive so maybe some IT guy there will see it.

Message 72 of 195
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"See full item description" Button

just called ebay and was told any one who is seeing there item descriptions being hidden needs to call customer servive asap. Also said that NO ONE has complained about this issue today and they are not experiencing problems. CALL CUSTOMER SERVICE

Message 73 of 195
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"See full item description" Button


@selsa84 wrote:

just called ebay and was told any one who is seeing there item descriptions being hidden needs to call customer servive asap. Also said that NO ONE has complained about this issue today and they are not experiencing problems. CALL CUSTOMER SERVICE


Then I wonder why every time someone brings this up on the Ebay For Business Facebook page they are told this is a buyer-side test and not everyone is seeing it and there is no opt out of it (even though some have gotten out by clearing cache, cookies, etc).

Message 74 of 195
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"See full item description" Button


blonsterkathryn wrote:

I'm broken over this - no sales anymore.  I don't have the computer knowledge to fix anything.  


There is not and can not be a fix for the "description button" issue on the client side that fixes your sales (even assuming the button is a significant factor in recent sales slumps - as I mentioned in my message to you)

 

Any fixes if they exist would only be for a seller's view of his own listings or his view of other's listings, or for those who are buyers and tired of dealing with having to hit the button sll the time. None of that will do anything about the 100 million other buyers who not reading these forums, who are not going to install browser addons and scripts or rulesets or whatever form a hypothetical fix would take.

 

Those buyers are your sales problem, and there is no realistic way for you or I to fix their browser to not show the button instead of a description.

 

Only eBay can "fix" it server side since they caused it. I'm pretty sure it's 100% intentional. The only thing that might be a glitch or unintentional is it affecting desktop views in addition to mobile device views.

 

If that is the case, eBay needs to fix it ASAP, but it's been happening long enough I don't think it's a glitch and isn't going to be fixed.

 

Firefox works fine for me. I almost never experience a glitch. I do use a very old, unsupported, insecure version of Firefox, and some functions don't work at all, but for 90% of my eBay activity it works without glitches. The stuff that fails completely in FF3.6.24 gets done in FF31 (listing with new *bleep* SYI form, paying for purchases, posting on these forums, and a couple other mostly rare activities)

 

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