"Payments Not Received" appears incorrect

[chileboy]

On the left side of the "My eBay: Sold" page there's a summary of sales totals. The last section shows total payments for "Received" and "Not Received". Mine shows $10 as not received, but I can't figure out where it's getting that from - I don't sell a ton of stuff and as far as I can tell I don't have anything outstanding. I've looked through all my completed auctions and they all seem to show "Payment received".

Is there any way to see where it's getting that number? I can't find any details anywhere. I know $10 isn't a big deal, but I'm more curious than anything. Plus it's bugging me 😄

Thanks!

[bigchief2472000]

Have you cancelled any purchases?  Anytime I cancel one, that amount will show up as not received until I delete it from the list.

[hioctane62 · Accepted solution]

Could be an item you refunded or buyer asked to cancel. Or, even if you refunded a partial amount for, say, a combined shipping refund, the total amount of that transaction will show as unpaid. It's odd, but that seems to be the way it works in ebay's world.

[duggmills]

I don't have much experience here however I would suggest you look at your PayPal account and see if it reconciles with your eBay pages.

For some time, eBay has been telling me I have messages when I don't, even after clicking the F5 Button.  It's one of the little system glitches we see and live with.  

[chileboy]

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@hioctane62 wrote:

Could be an item you refunded or buyer asked to cancel. Or, even if you refunded a partial amount for, say, a combined shipping refund, the total amount of that transaction will show as unpaid. It's odd, but that seems to be the way it works in ebay's world.

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OK, you got it right I think - I did a partial refund on something (long story, unjustified refund I thought but not worth arguing over $5).

Still, it would be nice if I could click on that number ("Not received") and get some detail. Since, as you say, that's "the way it work's in eBay's world"!

Thanks very much!