"I'll try to be fair: Give me my money back"

[redline_auto_llc]

Here we go again. Calling it now, SNAD return in the making. This is why buyers need to be held to some kind of standard. Item shipped yesterday. Hasn't even made it out of my state yet.

[inhawaii]

What's the details/story?

[pink.fish.rule]

Is it worth doing an intercept?

[redline_auto_llc]

Pretty much what you see. Mailed it out yesterday, got this message today. No context to be given, what you see is what it is.

[immortalfigures]

You should let them know that you will also try to be fair...and then ask them to pay an additional $45. 

[bigdeals.etc]

Reply "You're not trying hard enough."

[fab_finds4u]

You should contact FedEX ASAP and have the package intercepted before delivery and redirected back to you.  Then refund and block him and report the buyer.  He hasn't even received the item and he's trying to jack you up!  Wants nearly 83% off and he calls that being fair,,,,lol, he has a geranium in his cranium. 

[bigdeals.etc]

[gamersbaystore]

I'm with fab on this one, I would try and intercept the package and have it returned. Its obvious this buyer is going to just cause more headaches. Definitely report the buyer for arguing over the price after the sale, they are not allowed to do this. They will lose their buyer protection for sure. 

[redline_auto_llc]

Just got off the phone with two different reps - not that anything they say means a whole lot.

If I cancel the shipment, I'm out 30 bucks for shipping, I'm guaranteed a negative (no explicit mention of feedback means it's not extortion, which I figured), and I get the item back. If it gets to them, I'm almost guaranteed a SNAD, so $60 in shipping, I may or may not get the item back, I probably will get an addition to my rock collection, and full refund to the buyer. I can report the buyer and probably get no negative. 

So basically what do I want to lose - $30 and a feedback, or $60 and possibly the item.

Nothing like having options.

[loveyourimagination49]

Are you sure they have the correct seller?

[gwzcomps]

I already know selling electronics is miserable. I know selling car parts is even worse. Does it get any worse than selling car parts? I almost wonder if selling on category specialized site is the way to go these days. Customers have gotten too ridiculous.

[redline_auto_llc]

Dude I'd love to hightail it out of here, but there's virtually no market for them anywhere else. My current favorite open dispute is a $400 Audi headlight that someone bought for their BMW, SNAD returned it, and included literally no packaging with the return so it came back in pieces. eBay says "cost of doing business". I say destruction of property and fraud. Potatoes, Poh-tatoes.

[gamersbaystore]

Yeah, its a bad situation no matter what. You're definitely out on the shipping costs for sure. I would agree it isn't feedback extortion, but the buyer has no right to argue over a price they agreed to pay. ebay has always defended me in such situations.

I would call back and get a different rep on the phone, they clearly don't know ebay's policies. I would wait to see if the buyer leaves a negative first.

Buyers also aren't allowed to lie about the reasons for their returns. If they should hit you with a snad, I would present evidence of that message as proof of their dishonesty.

If you offer free returns or are TRS and offer 30 day returns, you could just deduct the shipping costs from their refund, there is nothing they can do about it either. My only worry is them sending back something other than what you sent them.

[upgradedendmills]

The light you sold is probably not the one you will get back in any case. Really sorry this has happened to you.