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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

So I have been having this ERROR problem for a while now with the new label printing/shipping. I would go to ship,, only some of my item would get this error and would not allow me to ship. Ebay used to have an option to 'Use Classic Label Printing". I would have to switch to the old version and that would allow me to print the label. Now, Ebay has removed the 'Classic Label Printing" option... So I now have items that need shipped and I keep getting this error. Does anyone have any idea what's going on? Anyone else have this issue or is only me??  

Message 1 of 66
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65 REPLIES 65

"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

Thank you so much!  Worked like a charm!

Message 46 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

It worked for me as well, thanks!

Message 47 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

brian@ebay
eBay Staff (Alumni)

Hi everyone! We’re aware some customers are experiencing difficulty in utilizing certain site features (printing labels, uploading images, member to member messages). We’re working urgently to address this issue as soon as possible. 

 

The shipping label work around mentioned by some members in this thread does appear to work. Thanks to all who shared that information for other members! 

Brian,
Community Team
Message 48 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

Yes this is happening to us also. Can't print labels. battsandmitts
Message 49 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

UGH! I'm having the same issue! they need to fix this!

Message 50 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

Guys I think I've figured this out. Sometimes the buyers address is misspelled, or their zip code is wrong. I usually use maps on my phone and type in the buyers address to see if it actually shows up or I shoot the buyer a message to confirm their details. As for the possible Zip Code error, you can also run a quick Google search to find out if its correct or you can just remove the last 4 digits of it. This worked for me. For example, 85392-1921, just click edit on the label printing page and take out the -1921

Message 51 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

 
Message 52 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

Had same problem. I ended up using my cellphone to purchase and print Label's 

Message 53 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

I don't get a discount on Paypal.

Message 54 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

I'm getting the same thing right now. did you ever find an answer? thanks.
Message 55 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

Old thread, but maybe read through the posts and try any of the suggestions and see if that helps?
Message 56 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

It got resolved the next day. Used my cell phone and printed my labels that way. Worked for me but not for everyone. Worth a try ☺

Message 57 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

I had this issue this morning trying to ship to NJ.  I went to bulk mailing and that worked for me.  I was looking for the classic view, couldn't find it.  Bulk - for one item!  But it worked.

Message 58 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

That doesn't work?!I put my item at the end of the URL and it still won't work.
Message 59 of 66
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"ERROR Creating Label: Label could not be generated. Internal error. " Can't ship items!!

Any new work around options here? 

 

We cannot gain any discounts using PayPal shipping.  FedEx is dead in the water for us.  When we compare pricing on some of our items, there are major differentials between USPS and FedEx, so we are forced to use USPS.  This is not fair - why can't this get resolved? 

 

The back_to_classic work around has not been successful for us in weeks.

Message 60 of 66
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