purchased shipping label but i need to change the weight and box size what do i do??? thanks

[vintagebunnyboutique]

Hi i am new to selling and i purchased a label before i weighed and measured the item now i am a littkle over and dont know how to edit shipping label?  do i just need to buy a new one or can it be edited ?

[mam98031 · Accepted solution]

Not sure why you would do that since I'm sure you are aware that shipping is driven by size and weight.

You need to void the shipping label and then create a new one with the correct information in it.

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labe...

[vintagebunnyboutique]

oh ok thanks.  i listed an item and guessed on measurements so when i put it all together the box was way bigger and the weight was more.  I am new so i am making mistakes and learning as i go.  now i know not to do this again.  thanks for the info

[vintage-camerastuff]

I would just buy some stamps and add the extra postage.   

[redlinear]

When I mess up a label.   I cancel it and do again.

[onefootflipper1]

Just want to toss this in because it is related. 

If you find yourself 1 ounce over a pound breakpoint or 1" larger than a size breakpoint then most of the time you can cut the box down every so slightly to make that breakpoint. It used to matter more before ebay had cubic shipping, but there have still been many times where I have saved $4-8 by cutting off half an inner flap or cutting the box down to the smallest size I need.

[buyselljack2016]

Not sure that works anymore

[hobby1965]

If you purchased through your eBay you can cancel the shipping it takes 7-10 to be refunded then purchase another shipping is option #1 or #2 ship the package & they will rebill you with an adjustment it only can be done if you purchased you postage through the eBay shipping option 

[mam98031]

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@vintagebunnyboutique wrote:

oh ok thanks.  i listed an item and guessed on measurements so when i put it all together the box was way bigger and the weight was more.  I am new so i am making mistakes and learning as i go.  now i know not to do this again.  thanks for the info

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Even when you make a mistake on the set up of the listing, you can adjust the size and weight of the package when you create the invoice.  You will just need to eat any of the extra costs as you can go and try to make you buyer pay for an increase.  That is against the rules.

[mam98031]

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@vintage-camerastuff wrote:

I would just buy some stamps and add the extra postage.   

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That is a very expensive way to handle the issue.  Stamps are full retail prices.  Shipping labels purchased on line are discounted.

[fashunu4eeuh]

Hi @vintagebunnyboutique and welcome! Congrats on your sale. Wish you well on your new selling tourney. It’s a lot to learn when just starting out.

Wanted to reiterate what @mam98031 advised about eBay policy—once a buyer pays, a seller cannot bill the buyer for additional funds to cover a seller’s shipping miscalculation. Nor can a seller change the terms of the sale by selecting a lesser grade of service than what is stated in the listing.

But eBay does allow for additional billing of those costs under some other circumstances, such as when the buyer asks to upgrade the carrier’s service or wants to combine shipping for multiple items purchased.  

Hopefully the actual costs won’t pinch you too dearly. Try not to sweat it. Believe me, we have all been-there-done-that in our rookie days of selling. 

To avoid this problem, the method i use is to prepackage my items prior to listing, leaving the package unsealed until the sale. Then i can input the exact weight and measurements into the listing form.

 This saves me much time and aggravation after the sale, when i am under-the-gun to get the goods to the post within my one-day handling period. No panicked scrounging for appropriate packing materials at the last minute.

Luckily, as a small seller, i have the storage space available to pre-package this way.

If you haven’t already, invest in a postal scale and tape measure. They will pay for themselves by preventing costly under-estimations. Those tools also allow a seller to more readily take advantage of eBay’s shipping label service with its postage discounts, as opposed to having to cart one’s packages to be weighed and labelled at the carrier’s counter.

Below is a link to more info on the policy discussed..

https://www.ebay.com/help/selling/posting-items/postage-rates/updating-postage-options?id=4170

[johnrj1226]

Best  & simplest solution is to cancel the first label and buy a new one.  You can do it a home rather  driving to the PO.  Yeah you have to wait a bit  for the refund.   No telling how many of  those forever stamps one would need as the OP stated the actual box is MUCH larger which may mean that cubic pricing may kick in and that can be a big  jump in price.

[dbfolks166mt]

     There is no way to really answer your question without specifics. A lot of times size doesn't matter (people are going to be tempted, don't go there) and weight may not either. It all depends on what "a little over" actually is. As others have explained you cannot bill the buyer for any excess postage above any beyond what they paid to ship it. 

     I have had this happen a couple of times for being a bit over on weight but never on size. I take all my packages to the post office and have the postal official weigh and scan the package into the system. The couple times I was a bit over on weight they simply told me, I paid for the difference and they added a postage sticker to the package to cover the shortfall. Simple and easy. No need to cancel the label and create a new one. 

[aeparts1]

I recommend going thru each & every one of your listings & adding accurate size & weight to all of them. There is no way you can ship the items you are selling for the shipping prices I was quoted when I looked at your items. You're going to lose a ton on shipping if you don't.

[mam98031]

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The package may or may not be returned.  The buyer should get the option to pay the additional postage.  While they should refuse to do that, the buyer could pay it.