new rules for uploading tracking

[savageoi]

Regarding the new "fair" tracking upload rules - how is wasting sellers time "fair"? I post most of my items signed for to protect against fraudsters, so now i will have to type in a big long number every single time just incase one of them is dodgy? Signed for only shows up when the item is signed for - it is no use for anyone who wants to track it along the way! 

i am very very busy as are most sellers

It is the FRAUDSTERS you should be making life awkward for not the sellers

I will only be listing cheap items by standard post from now on 

why does ebay ALWAYS make life harder for sellers whilst protecting fraudsters?

[johnrj1226]

Out of curiosity how  many items that you sell required signature?  Of the active  items your item prices are in the $4 to $10 USD with expedited shipping to the US from G. Britain in the $15-20 USD range.

Would think shipping w/tracking within G. Britain would be  less expensive for  small  lapel pins, CDs and such.  Or am I missing something?

These  new rules you speak of haven't been  announced in the US yet so we are at a loss (or at least I am).

[savageoi]

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@johnrj1226 wrote:

Out of curiosity how  many items that you sell required signature?  Of the active  items your item prices are in the $4 to $10 USD with expedited shipping to the US from G. Britain in the $15-20 USD range.

Would think shipping w/tracking within G. Britain would be  less expensive for  small  lapel pins, CDs and such.  Or am I missing something?

These  new rules you speak of haven't been  announced in the US yet so we are at a loss (or at least I am).

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sounds like the UK may be the guinea pigs in all this - i send about 30-40 items a week signed for on ebay , imagine trying to put tracking in for all that - most people won't and scammers will be hitting people left right & centre

it's £1.10 more for tracking which would put off about half my customers at least if i insisted on it for one badge - ebay may have shot themselves in the foot though cos if scammers can still defraud you when SIGNED for many sellers will just use normal post and bear in mind ebay take 10% so thats 11p per item they will lose

[alacar-8]

I have the bad feeling that ebay feels the buyers are driving the profit margin and that sellers come and go.  When one of us drops by the wayside, there is someone there to fill the spot and that seems to be the general feeling.  I don't know but.....

[savageoi]

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@alacar-8 wrote:

I have the bad feeling that ebay feels the buyers are driving the profit margin and that sellers come and go.  When one of us drops by the wayside, there is someone there to fill the spot and that seems to be the general feeling.  I don't know but.....

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Yes they rarely take notice of sellers , i remember the time they decided a certain standard of photography was going to be the law , they implemented it on everything already on there , i saw one poor bugger who ranted on the community page that he had to take 500+ new photos . This will cause similar needless hassle for sellers

[johnrj1226]

@alacar-8 

At times eBay  acts a whole lot like real estate agents - in reality neither  care if the seller makes a profit or  lose, they  both will get their cut right off the top.

Personally, I know  how to make a  real decent  profit,  price at a mid point & will only negotiate a little if I have  a little room and/or I can ship item  at a lower cost but  never at a slower cheaper way - some times  shipping via a Regional A box will be less than a std. Priority or if I just want to move  a slow seller.  Used to keep  90 to 100 active  listings on eBay all was  rocking & rolling but  forever slowing sales in units & $$ has cause  us to  keep 20 items  active - maybe  make enough for a  tank full of gas every now and then.

[johnrj1226]

PS:  When I  buy stuff that  Cassini search engine often gives  me everything but what I asked for - even when I provide make, model/part number  of an item - like air filter or cabin filter for a specific make, model & year vehicle - yes my p/n is absolutely correct - hmmmmmm.  Eventually get it but it can be a hassle or a PITA.  Success in selling also means you  have to make it easy  for  the buyer to do business with the seller.  Selling 101  or  less. 

When   a seller seems to indicate I am not on their approved buyers list, I will turn around and walk away and  buy somewhere else often at a high price. 

[mam98031]

What announcement?  I see nothing on this on the announcement board.

What Email?  I didn't get on either.  Can someone that got this email post the body of it so we may all see it.  You can black out or delete any identifying stuff in regards to you.  I'd just like to see what you guys are looking at.  As I'm sure others would as well.

Thank you in advanced.

[lacemaker3]

This is a general reply, in response to the several posts from posters here in the USA (who don't know what's going on) ...

... the OP who started this thread, and the first few posters, are all in the UK, and I think they are talking about a new announcement or requirement that has been made in the UK?

@savageoi, @tjones180, and @alfie-butters (can't get that tag to work for some reason) could you explain what the announcement said that has you concerned?

Something about needing to uploading tracking within a time limit? that's a guess from reading your posts.

Is this it? I went and looked around on the eBay UK Community.

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http://www2.ebay.com/aw/uk/201902.shtml#2019-02-01155654

***Further details on tracking requirements & updates to the eBay.co.uk

User Agreement***

01 February, 2019 | 03:58PM GMT

Please note: The requirement to upload tracking information only applies to items being sent via a tracked service.

We have updated the eBay.co.uk User Agreement . These changes are effective immediately for new members and from 4 March 2019 for current members.

As with previous updates, we’ve made changes to keep the User Agreement up to date with the products and services we provide. We want to make selling and buying on eBay a fair process, so we’re updating our tracking policy.

As of 4 March 2019, you are required to upload tracking in the structured data field before the estimated delivery date has passed for items you send via a tracked service only. This requirement is just for items sent via tracked services and does not apply for every transaction you make.

This is required so that eBay can protect you if a buyer claims that they haven’t received their item. It also provides a better experience for buyers, they are less likely to open “Item not received” claims and it can save you and your business time if those cases do arise. Sending the tracking number to the buyer via email won’t protect you from a claim.

We always recommend uploading tracking information as soon as you have posted the item. See the eBay Money Back Guarantee for details.

You don’t need to take any further action to accept the new User Agreement. If you choose not to accept the new terms, there is information on how to close your account at this help page

Thank you for being a part of eBay.

The eBay team

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[myjunqueyourtreasure]

Woah, talk about passive-aggressive.

"If you choose not to accept the new terms, there is information on how to close your account at this help page

Thank you for being a part of eBay."

[mam98031]

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@myjunqueyourtreasure wrote:

Woah, talk about passive-aggressive.

"If you choose not to accept the new terms, there is information on how to close your account at this help page

Thank you for being a part of eBay."

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That statement has been on lots of Ebay emails.  I've always had the same reaction as you have had.

[myjunqueyourtreasure]

Yeah, makes you feel so erm valued, right?

[pburn]

I agree that this thread should have been posted on ebay.co.uk. It would have prevented much confusion . . .

[berserkerplanet]

No, the OP should have disclosed that they are in the UK, and provided some semblance of context and WTH they were ranting about.

That UK user agreement passage lacemaker3 chased down looks like the same thing that is already in place here in the USA on eBay.com

Sellers are not REQUIRED to upload tracking in general.

However, if tracking is not uploaded before the EDD has passed, there will be ZERO INR protection - uploading the tracking after the claim is opened as a slam dunk defense will no longer work.

https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-...


To rephrase: if a seller wants to have any potential INR protection, tracking is required to be uploaded before the EDD.

[savageoi]

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@berserkerplanet wrote:
No, the OP should have disclosed that they are in the UK, and provided some semblance of context and WTH they were ranting about.

That UK user agreement passage lacemaker3 chased down looks like the same thing that is already in place here in the USA on eBay.com

Sellers are not REQUIRED to upload tracking in general.

However, if tracking is not uploaded before the EDD has passed, there will be ZERO INR protection - uploading the tracking after the claim is opened as a slam dunk defense will no longer work.

https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-...


To rephrase: if a seller wants to have any potential INR protection, tracking is required to be uploaded before the EDD.

yes i am in the UK, you would think my UK account would go straight to UK community forum , so i never thought to mention where i am.
and yes that reply is correct - if you haven't got time or forget to upload tracking , any scammer can pretend they didn't get the item and can get a refund from ebay even though ebay can see they've signed for it. I don't think there is any other organisation that promotes fraud like this

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[coffeebean832]

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@berserkerplanet wrote:
No, the OP should have disclosed that they are in the UK, and provided some semblance of context and WTH they were ranting about.

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OP probably didn't know they were on the .com boards. Somewhere in the .co.uk help pages there is a link to the .com boards and it keeps sending posters here in error.