is there such a thing as 'no returns?'

[baydealz]

I sold (notice not current 'sell') individual random items, well photographed, tested and described.  So I do not know why I need to compete with Costco or Amazon and pay to allow anyone to return for any reason?  I just saw a listing as 'parts/repair' which I used to do, but I came to the conclusion, 'parts/repair' and 'no returns' were code for 'they can still return it anyway.

I also know I'm only going to get negative replies about scamming buyers, deceptive ads or other, but there must be someway to properly advertise like a garage sale.  It seemed as too many buyers were just finding ways through loopholes to get items, or parts from items, or who knows?  

Everything is just so automated now, I'd like to know how to adapt, to see about posting again.  Just allow returns?  I did this when I realized there was no alternative, but then I still lost due to requirement of paying inflated return shipping. 

[richard1rst]

is there such a thing as 'no returns?'

NO.

All a buyer has to do is say it is not as described (even if that is a lie) and eBay will force you to take it back. If you refuse they will issue a refund and charge your account. Then they will ding your account for an unresolved problem. Too many of those and you are shown the door.

[bonanza125]

Ebay policy states if anything is "Not as described" then a buyer is allowed to file a "not as described" case against a seller and the seller is forced to accept that return. They are given 30 days. Do not fight the return. "No Returns" don't really exist anymore. Buyers can lie or have a valid claim and receive a refund. I would suggest if an item is "no return" then sell it locally. Paying for returns is part of business. You are recommended to have 30 day returns seller pays for shipping. 

[caldreamer]

If you allow customer to "return items" and they open a claim using reason "buyer remorse" then CUSTOMER is responsible for shipping BOTH WAYS.    

When  you have "no returns" the only way the customer can return the item is to lie and claim "not as described, not working, counterfeit".    If they do that SELLER is responsible for paying shipping BOTH WAYS.

EBAY 30-Day Money Back Guarantee (supersedes your "no returns" policy).   No such thing as "no returns".

[12345jamesstamps]

I do 'returns...but buyer pays for shipping'.

Never had a return yet after many years.

I think buyers might be afraid to pay for shipping sometimes...or don't really know how that works.

[caldreamer]

I was just looking at your listings and noticed something that could problematic for you.    Your Craftsmen CASE ONLY shows one photo of tools.   EBAY has a rule that "whatever is in the photo" you must give to the customer.   I would advise you to remove photo of tools and also put CASE ONLY at beginning of your title line (because customers are idiots and rarely read anything).

Good luck to you...

[jg.mason]

is there such a thing as 'no returns?'

YES.

is there such a thing as 'no refunds?'

NO.

[onefootflipper1]

Here is the deal. 

There is no such thing as no returns, however "No returns" sellers simply get far fewer returns than other sellers. I am a no returns seller and I have had one return in the last 3 months between both my accounts and it was a legitimate not as described situation (I unknowingly had a fake item). That was 1 return out of 1168 sales.

The return stats my "free return" friends have are incredibly high. 

[johnrj1226]

Can't recall when I was every denied a return for anything for most  any reason that I returned to Walmart, Kroger, Aldi, Auto Zone, Ace Hardware, CVS, and most any other  retail store other etc. have been to for  decades  even used auto parts for my first & only $150  '51 ford at a used auto salvage business - tore up the  2nd gear,  u-joint, and differential several times - you're only 16 - 18 y.o. once -some times the used part was messed up to the  exchaged it.  eBay is in competition with them.  Heck even Goodwill allows one to return an item that doesn't fit in exchange for an item of equal value - never used to.

All businesses  have to keep up with the Jones's or fall by the wayside.

[carlmarxx]

If you have the receipt    of purchase   then yes they will take  it  back  and  refund    o0r give store  credit.  .       

[lakefor94]

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@onefootflipper1 wrote:

Here is the deal. 

There is no such thing as no returns, however "No returns" sellers simply get far fewer returns than other sellers. I am a no returns seller and I have had one return in the last 3 months between both my accounts and it was a legitimate not as described situation (I unknowingly had a fake item). That was 1 return out of 1168 sales.

The return stats my "free return" friends have are incredibly high. 

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@onefootflipper1 

The other side of that coin is the 10% kickback on the FVF's far more than cover any return expenses I incur with Free Returns year in and year out. I expect I garner a few more sales with Free Returns as well.

1 out of 1168 is rocking it. Nice work.

[nh_sales_lv]

My Seller page is set to no refunds but if someone asks and has a valid reason i always accept the return. Dealing with Ebay CS is like smelling the Armpit of a homeless who hasn't showered in years.

[mr_lincoln]

Hi @baydealz 

I offer 30 day free returns, have been doing it for years.  From time to time I get items returned.  A % of that is simply part of doing business.  

"No returns" does not mean No Refunds on eBay and yes, eBay has a number of return reasons that bypass the No returns accepted setting.  In my view, they should limit its use.  

[carlmarxx]

There is such thing as  no returns and no  refunds   in   second market   and pawn shop  .    Both  state and Federal  Merchant  &  Buyer  Statues   give  limited  buyer  rights   to refunds   and returns   or no refunds & returns   in  second market  and  Merchant  return Policy must be laid out clear  on posted  Policy  at the  check  out   Register   and on the back of receipts . Also  B&M  must post  their store  policy  to be clearly  seen  by  the buyers  .   The regulations  merchant & buyer  protection  policy  has laid out statues  : SNAD  Returns  that Buyers have give  proof that the item didn't meet  the intended    use  it was purchased  .   Unfortunately   The   Online  market  place  never   though   about  getting  The Al Bundy  Show Store  Customers  that buy clothing & shoes  that are one size smaller  by assuming  they  can still wear   same  size stuff when they where in High school  or collage.       

[powell-collectibles]

You want the benefits of eBay but not the detriments.  If you want a garage sale level of protection, hold a garage sale.