is customer service down?

[ticketbatman]

can't get a call

[redlinear]

What's this customer service thing of which you speak??

[buyselljack2016]

Day after a Holiday.

Long weekend.

Probably overwhelmed with nuisance requests. (not saying that yours is. just have many that want contact with CS for reasons that do not need CS).

[eburtonlab]

This link:

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

shows me a one minute wait time for a call back.

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[12345jamesstamps]

Could be New Year Day in another country...LOL...meaning calls are not in the USA answered usually.

[mam98031]

Ebay has never had just one form of getting Customer Service for the last couple of decades or so.  Sometimes getting a call or doing the Chat are not available if there isn't enough staff to handle the need.  But those aren't the only ways to contact Ebay.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home