cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

how to revise the feedback

can anyone show me how to get the buyers revise their feedback? please

Message 1 of 4
latest reply
3 REPLIES 3

how to revise the feedback

You can ask the buyer to revise their feedback, and if they agreed, then they would have to follow the instructions found here:
https://www.ebay.com/help/buying/leaving-feedback-sellers/viewing-changing-feedback?id=4031

 

If they don't want to revise it then there isn't anything you can do.

-------------
Posting ID
Message 2 of 4
latest reply

how to revise the feedback

Also, you want to be pretty sure the buyer will revise the negative because sellers are only allowed a few revision requests per year. It is best to know you have satisfied their concern and are now content and then you approach them with a request to revise.

Message 3 of 4
latest reply

how to revise the feedback

You need to FIRST reach out to your buyer to see if they would even consider to revise the FB.  Be very polite and professional.  Do not point fingers at your buyer.  Don't issue a feedback revision form UNLESS your buyer has told you that they are willing to revise the FB.  You are only allowed a certain amount of these forms so they are important not to waste.

 

They also have a short shelf life.  So your buyer needs to know they are coming.  And if they don't use it, you can't send another.  It is one per transactions.  

 

But if the buyer agrees, then let them know they will get an email from Ebay that will enable them to change the FB really easily.  There will be a link for them in the email.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 4 of 4
latest reply