how to request credit for subtitle fee charged in error?

[rwade1947]

I listed a Buy It Now item a few days ago and just noticed a $2.00 charge to my account for a subtitle.  The item does not have a subtitle.  Where do I direct my request for credit?

[kensgiftshop]

@rwade1947 

Is it the HP ink that you put subtitle as the subtitle?

[rwade1947]

Yes it is.  I never typed anything in that subtitle line.  I noticed it was there when I was doing the listing but I never typed anything there and did actually try to delete it because it looked suspicious.  It was not possible to delete it.  Maybe it's a flaw in the new eBay listing form.  This was the first time I had used it.  As usual all eBay flaws miraculously benefit eBay.  They get my $2.00 and I get nothing for it.  And no obvious way to ask for a credit.

[lacemaker3]

@rwade1947,

Yes, unfortunately, listing upgrade fees are charged when the listing goes live, and they are not refundable, even though it appears to be a mistake.

You need to revise the listing and remove the subtitle, before the listing gets renewed, on Nov 13, 2022, because it will be charged again each month unless you remove it. I see that you revised it yesterday, but only the price was changed.

[lepke1979 · Accepted solution]

Talk to support via chat. Or message them via eBay for Business on Facebook. The few gallery plus upgrades I've accidentally done they reimbursed. Have since made it so the upgrade fields were hidden in the listing screen. But looks like you can hide them now in the new listing page so less of an issue for me now.

[great_products_1622]

This company is getting out of control. I was revising a small item and it had a line for subtitle and I just happened to put a one word in there probably meaning nothing but was then charged $2 when I went to see my payments screen. Not more than 1 minute after seeing this I deleted the whole item for sale. There is no mention of this fee how was I to know what was going on. Are you telling me that I'm supposed to look at every small fine print piece of information on the internet otherwise I will get screwed. I can't wait until eBay gets a multi-billion dollar lawsuit and has to refund everybody...

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.