help

[charles053-1]

How can I directly talk to a human representative?

[brightlightbookseller]

eBay will do nothing for you in that situation.  You refunded, to them that's the end of it.  If your buyer is honest, you can either send them a return label if they are willing to return it, or send them a PayPal invoice if they're willing to repay you, but it will happen outside of eBay (that's allowed, since you had a transaction with them on eBay). Both options depend on your buyer being honest and willing to work with you, as there's nothing that eBay will do to force them to repay you or return the item.  While I understand what you did after getting that response from the post office, it's unfortunately not a place where you have a lot of options.

[chapeau-noir]

@charles053-1   Brightlight is correct, and eBay CS can't do anything about it, they don't roll back refunds (in fact, they don't do much of anything). Your next step is to contact your buyer and explain. Most people are honest. Good luck on this!

[kensgiftshop]

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@charles053-1 wrote:

LOL!!! That seems like the only option! But my problem is not that serious. Tracking completely failed on two items I sent each worth about 300$. The post office said in person, face to face when I went to see why absolutely no tracking was being reported, that they NEVER received the items. WEll, long story short I issued a refund to one buyer, and literally was in the process of issuing the second when I got a message that that item had just arrived! And now I wonder if the refund can be rescinded, or do I hope the buyer just doesn't get the item and stiff me?  I've contacted them about the situation. Suggestions? I'm selling a collection of mine because my mom is going down hill from covid and we need ALL the funds we can muster. 

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If you already issued the refund, nothing you can do but ask the buyer if they'll repay.

[ittybitnot]

Tracking completely failed on two items

@charles053-1 

Did you buy your postage on eBay?

How did you ship them i.e drop them off at the counter and get a postage receipt?  

Have either of the tracking numbers show movement at all on the USPS.com site? 

[dbfolks166mt]

LOL!!! That seems like the only option! But my problem is not that serious. Tracking completely failed on two items I sent each worth about 300$. The post office said in person, face to face when I went to see why absolutely no tracking was being reported, that they NEVER received the items. WEll, long story short I issued a refund to one buyer, and literally was in the process of issuing the second when I got a message that that item had just arrived! And now I wonder if the refund can be rescinded, or do I hope the buyer just doesn't get the item and stiff me?  I've contacted them about the situation. Suggestions? I'm selling a collection of mine because my mom is going down hill from covid and we need ALL the funds we can muster. 

     Not understanding what you mean by "tracking failed". How did you get the items to the post office? Was there ever an initial scan indicating that USPS was in possession of the item and the tracking simply did not update during transit? When you say the item "had just arrived" was that arrival to the buyer or to the post office?

     Why did you issue the first refund did the buyer open a INR case with eBay or a chargeback with their CC company? Additional information would help and possibly you will get some suggestions on what to do on future sales to avoid a repeat. 

[charles053-1]

I bought the shipping labels at the post office. No information on the tracking ever showed up on ebay, then it said the labels were purchased and the post office was waiting for items to ship them. That's the last info ever posted by ebay, no "shipped" , no "out for delivery", Nada. One of the figures is already at its destination. The other I prematurely gave a refund to the buyer. I'm pretty sure the second buyer got the figure; do I have any recourse if the buyer decides not to send the payment and keep the figure?  Or is this a "learn it the hard way" situation where if the buyer is honest and receives the figure and resends the payment, I'm good, or has his money back, gets the figure and decides to keep it and burn me for 300$? I'm thinking since the post office dropped the ball really hard, I'm kind of boned here. There is no record of the shipping numbers they gave me ever actually being shipped, though I have one buyer's confirmation that his figure is in hand, and they were shipped in the same trip to the post office. I'm thinking I just made a really stupid mistake because I sent the refund before a complaint was made.

[charles053-1]

Ah yes, the kindness of strangers...Let's be optimistically hopeful and keep the proverbial fingers crossed. thank you for your reply. 

[mam98031]

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[krazzykats]

I see you purchased your postage at the post office, did you enter the tracking#'s into eBay? 

Did you ship with insurance?

[dbfolks166mt]

I bought the shipping labels at the post office. No information on the tracking ever showed up on ebay, then it said the labels were purchased and the post office was waiting for items to ship them. That's the last info ever posted by ebay, no "shipped" , no "out for delivery", Nada. One of the figures is already at its destination. The other I prematurely gave a refund to the buyer. I'm pretty sure the second buyer got the figure; do I have any recourse if the buyer decides not to send the payment and keep the figure?  Or is this a "learn it the hard way" situation where if the buyer is honest and receives the figure and resends the payment, I'm good, or has his money back, gets the figure and decides to keep it and burn me for 300$? I'm thinking since the post office dropped the ball really hard, I'm kind of boned here. There is no record of the shipping numbers they gave me ever actually being shipped, though I have one buyer's confirmation that his figure is in hand, and they were shipped in the same trip to the post office. I'm thinking I just made a really stupid mistake because I sent the refund before a complaint was made.

     I am going to assume you entered the tracking information into the order on eBay and that you entered it correctly. If you purchased the labels at the post office, bad idea by the way since you pay full retail, did the post office official scan the package and give you a receipt? 

     How are you checking the tracking if you are going through the tracking link in the eBay order it is sometimes out of sync with what USPS tracking actually shows for some odd reason. You are correct about the refund you should never simply refund the buyer for an item you just believe has not arrived and for which the buyer has not opened a case. Unless the buyer is nice and wants to pay you anyway there is nothing eBay will do to "reverse" the refund. If the buyer wishes to pay you back that is something you will have to work outside of eBay since you cannot do it internally. EBay considers the actions on that order closed. 

     Just curious as to what area of the country these items shipped to an when. There  have been, and continue to be a LOT of natural disasters that are impacting carriers abilities to move items.