getting paid

[bilzbigdealz]

Customer service person says to me. Good News! while you have accepted an offer for an Item u r selling and waiting for buyer to pay, another buyer can acquire the item if the secondary buyer pays for it.  If that is true, how can a secondary buyer see it if its not in the active listings? I looked for it but nowhere to be found. So, I called customer service and was told no. The buyer has 4 days to pay. What? This sounds like a low rent deal to be sure. It is bad enough that buyers get 4 days to pay, which is a draconian dictum that ebay has stood by for years that makes no sense. I as a seller should be the only one to grant that. Where in the real world is this a practice that is taken away from the seller. How about lay a way or a deposit and hold? Anything like that is decided before the fact. Even worse it can be down onle when a offer is accepted! So, I accept an offer and then get squeegeed by having to wait. Does somebody in the conisentia at this outfit see the poor rationale for this? Please tell me I am not alone in thinking that is as misguided as it gets. How can a company of this size allow such a shortsighted decision to exist for so long. Look, I want my money, I need my money. Does ebay allow me to skate when I buy their services? What is wrong here?

[bilzbigdealz]

Do you mean like facebook?

[bilzbigdealz]

It was in the first line.

[bilzbigdealz]

126836120046

I serched using it but came up empty

[mam98031]

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@bilzbigdealz wrote:

Do you mean like facebook?

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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[bilzbigdealz]

Sounds great. Thanks

[a_c_green]

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@bilzbigdealz wrote:

126836120046

I serched using it but came up empty

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I'm finding it as a Sold item: 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=126836120046&_sacat=0&rt=nc&LH_Sold=1&LH_Complete=1 

[bilzbigdealz]

Right. So how can it be available for another buyer to get it. It is not based on what they say. It is only to placate sellers who object to the 4 day policy.  My whole objection is what makes it different from a normal sale where the seller can demand immediate payment. Additionally, I am not against a day. That at least allows the buyer to contact the seller and ask for an arrangement. And actually that should be done before the purchase.  I mean there are norms for behavior in commerce. Also common courtesy. I try to winnow unreliable buyes through my seller account. Why should that be overridden by this "offer" category.  Its still a sale. not a lay a way. IMHO

[mam98031]

@bilzbigdealz 

As I explained earlier in the thread.  Most sellers likely really like this 4 day Cancellation process for Non Paying Buyers because it is much better than the system we had before.

I'm sorry you don't like it.  But it is what you have to deal with.  Ebay isn't going to change the policy because you don't agree with it.  

How many unpaid items are you getting in the average week or month?

[gloryglorygifts]

What is conisentia ?

[bilzbigdealz]

Cognisentia misspelled

[bilzbigdealz]

I know and I get it but I like a cash flow as I am sure ebay does also. What strikes me is why do they allow a seller to require immedient payment on non offer sales. Whats different about sales that an ofer is accepted on? I have not been able to get a decent rationale for that yet. And would not care except that if a buyer needs to make arrangements that should be within the purview of the seller.

[mam98031]

You still did not answer.  How many non paying buyers are you getting weekly or monthly?

[dbfolks166mt]

Do you mean like facebook?

Yes

https://www.facebook.com/eBayForBusiness/  

https://twitter.com/askebay?lang=en 

[bilzbigdealz]

Im sorry, I thought it was a rhetorical question as something to balance against my objection.

Maybe once a month. My volume is not that high and I will not allow it. I will email them and remind them as much as possible. I try to maximize payment accountibility. I have never encountered an on-line trading enterprise that would have a 96 hour, or any delay of payment. Facebook, Craigs or Next door. Maybe I am uninitiated.

But as I am trying to say the point is justification doesent work. Ebay is the exception to Cash and carry, that which  I have never encountered.

And, what they claim is not evidenced as existing in my experience. To wit, a search of the item number come up as sold which is not accessible for another offer.

[mam98031]

Seems like a whole lot of complaining about something that simply doesn't happen to you very often.  But of course it is your time and you are allowed to spend it in any way you see fit.

I like the 96 hour rule.  I do not get enough non payers for it to be an issue for me, so I don't mind.  I have much bigger issues to try and get Ebay to pay attention to other than this.