mam98031 • Volunteer Community Member • Buyer/Seller since 1999
albertabrightalberta | Volunteer Community Mentor
Although I am WAY late to this party....I've been selling 'multiple items'- over 600 listings, for 14 years!! and NEVER have I taken a picture of "10" of the items on the main front picture and then figured that it's the 'buyers fault'
YOU should NOT be posting a picture of 16 of these in the MAIN PHOTO, as well as stating '16' in the TITLE- as you have been told NUMEROUS times so far.
YOU are doing it wrong!!
Do NOT put "16" in the title
Do NOT post a picture of '16' in the Main Photo!!
This "Main" Picture is WRONG WRONG WRONG and your Listing Title is WRONG WRONG WRONG!
@gauth-andre wrote:Come on! When you click to open, you see written in big letters: $13.99 each.
When you go to the description, you see in the middle very clearly: $13.99 each.
If this not enough to make you understand that you are buying only one for $13.99, don't buy on the internet.
Ebay takes what I have entered on my listing page and I am only responsible for what I write there, not with what ebay do with it because I have no control on that. When I sell i on 16, ebay write on the listing: Listed 16, 1 sold, available 15. They don't ask me to redo the listing, because it is very clear like that.
The buyer says : it is written nowhere that it is for only 1. She is lying because it is written clearly at the 2 most important locations. Ebay prints that in my feedback but don't tell the viewers that this is not true, and give me no chance to rectify it.
I didn't say I couldn't make heads or tails out of what your listing was actually selling. But you have enough conflicting info that it will turn away some buyers and others may purchase not realizing the conflicts in your listing.
"Ebay takes what I have entered on my listing page and I am only responsible for what I write there, not with what ebay do with it because I have no control on that. " Clearly you dismissed the info I gave you on the User agreement or you simply don't understand what it said. And clearly you continue to miss the clearly stated statement from Ebay that appears on ALL of your listings: Seller assumes all responsibility for this listing. That doesn't say you are responsible for portions of your listing, it very clearly says you are responsible for ALL.
If you think that using the AI to generate any part of your listing means that Ebay is responsible for that portion, you are not correct. The rule is simple. Sellers are responsible for ALL of their listing. Pictures, title, ISBs, description, etc. It is all on us to have it correct.
@gauth-andre wrote:I received many emails in the past from people who wanted to know how many I had
I'm sure you do. Because your listings are confusing at best.
@gauth-andre wrote:An ebay teammate told me it was good to do that years ago, and it always worked fine, never had any problem.
Thanks for your advice
When you speak to ebay customer service, they tell you what you want to hear. It's not until too late that you learn (if you learn) that what they told you was wrong.
You're the one who came here looking for sympathy and help with what you considered to be an undeserved negative feedback. EVERY SINGLE RESPONSE is telling you why there's confusion, why YOU are wrong and why the buyer gave you that feedback.
If you aren't willing to admit to and learn from your mistake, you'll be coming back after more confused buyers leave more negative feedbacks. And since you aren't listening and learning, you deserve those painful consequences.
PLEASE reread this thread and list your items properly!
@gauth-andre wrote:I thank you for your advice, but i retained many good advices I read.
But many things don't apply here.
This is about a buyer who menaced me of bad feedback if I did not sent more handles for free.
Her reason: nowhere it was said that it was for 1, but it is actually written at 2 places.
I came to this forum to advise the sellers to be carefull about this. I read many complaints in the past on this forum of big sellers saying that we have to absorb 5 % of losses because ebay over protects buyers , not much the sellers.
I take your advice like the other ones, that I appreciate.
You take mine if you wish.
I am 84 and I passed most of my life in the selling business.
It is fine. We can not help you here as you feel you know what is best and are set in doing it your way. You absolutely have that right. In time you will learn as you get more upset buyers and likely you won't understand then why they are upset with you either. But everyone here has gone the extra mile to try and help you. It just isn't possible to help those that refuse to be helped.
I do wish you the best. You will certainly need it.
@gauth-andre wrote:I am talking about times that I advertised only 1 or 2 and buyers told me that I should put the amount that I had for sale when they returned to me. I talked to ebay and they told me to do it the way I do now.
And when I communicated with ebay, their answer was that be right or not they prefer to let buyers do bad feedbacks. They had a positive answer.
Then you clearly misunderstood what Ebay told you.
