feedback error

[xbob]

I just happen to notice a negative feedback I received from a person I sold a camera to. The feedback comment was positive but the feedback was shown as negative. I emailed him and he stated it was a error on his part and asked if there was any way to correct it. It's over 90 days old and there doesn't appear to be a fix. It's my first and only negative. I went from 100 to 97.1.  I'm beginning sell a bit more and this score is extremely important to me. I would hope that Ebay could be flexible enough to be able to correct this problem.  I've actually done nothing wrong and yet I'm be punished.  Thank you. xbob 

[Anonymous]

I wouldn't worry about it. Anyone who cares would click on it and see that it was left in error.

[mybigsale]

Follow the eBay link below and read and then click on "Request a feedback revision"

Replying to feedback you received for an item you sold | eBay

[retromaxgaming]

Have you called and spoken with a customer service agent? This type of feedback is removable. I’ve had many of these types of feedback removed. Negative feedback with a positive comment is against eBay policy.  Unless you are outside of some time window where they can no longer change it for you, it should be removable.

[johnrj1226]

Easy to  find solution via a search on the Help & Contact tab  on the Overview page - I just entered two  words ( Changing Feedback) in the search  bar  and got this link should help ya'>>

https://www.ebay.com/help/buying/leaving-feedback-sellers/viewing-changing-feedback-left-sellers?id=...

[Anonymous]

Everyone suggesting feedback revision, the time limit is 30 days. OP is WAY past that.

[nobody*s_perfect]

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@retromaxgaming wrote:

Have you called and spoken with a customer service agent? This type of feedback is removable. I’ve had many of these types of feedback removed. Negative feedback with a positive comment is against eBay policy.  Unless you are outside of some time window where they can no longer change it for you, it should be removable.

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This is the OP's only hope, since the deadline for buyer to revise it is long gone.  IIRC there's also a  time limit for removing a feedback based on violating policy (i.e., comment inconsistent with rating) but it doesn't hurt to try.

https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030&st=12&pos=2&quer...

[nobody*s_perfect]

If you can't get customer service to remove it, then unfortunately you'll just have to live with it. The buyer can probably still leave a followup comment explaining that he made an error, to help further ease the pain.

Remember, your feedback percentage is based on all feedback received, both as a buyer and as a seller. So any new feedback you receive as a buyer will make that percentage look better.

[simply-the-best-for-you]

Yes, the automated FB tool that mybigsale mentioned works amazingly well, but it has a time limit of 90 days.   You're only option is to call or do Facebook.  Too bad, as the Auto FB tool is a much better option.  If it happens again OP, be sure to act within 90 days. 

[1tuna]

I think buyers can leave almost any type of feedback they want to

what is prohibited is a seller leaving a nasty positive as a warning or just to be mean

buyers can leave bad feedback ,sellers cant.

ebay cares about getting items shipped

@retromaxgaming 

[retromaxgaming]

Leaving conflicting feedback is not allowed regardless of who(buyer/seller) or what the chosen feedback is. It’s against the feedback policy. 

[Anonymous]

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@retromaxgaming wrote:

Leaving conflicting feedback is not allowed regardless of who(buyer/seller) or what the chosen feedback is. It’s against the feedback policy. 

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You're missing the point of the policy, which is intent. There was no intent to harm the seller in this case, it was a mistake.

@1tuna is referring to intentional feedback so their post is correct as worded

[johnrj1226]

If  you can't get a revision on that red hickey your  FB rating percentage will improve 365  days from the date it was received - unless you  receive more..   That red hickey will remain in your  eBay history book.  Sell more or buyer more and your % should improve.  The FB  percentage does not  have an effect your seller performance ratings - it used to..

[johnrj1226]

The OP should  have reacted more my lots of days like 6 x30.3 + more days..  Here is a hint to when  it was left  -from the OP's  profile

Super thanks (Private listing)

w***l (505)

Past 6 months