eBay

sin-n-dex · ‎07-21-2022

So I sold an item in June, and on or about July 1, the buyer opens a return request for "not as described". In the request she posts all sorts of pictures of my coin and another one of these coins to compare what's wrong with the item.

One picture she posted showed how it was supposed to have certificates. There were no certificates in my listing and it was stated to be "exactly as shown". Since I can't keep track of all the paperwork that goes with every single mint product, and some don't have certificates at all anyway, I figure indicating you'll get what you see, with no extras, is good for correct description.

The other thing she did was photograph some black spots on the coin. Well I know I got my coin back... I don't see any black spots. Perhaps this was a camera trick, but there were no spots on the coin.

I'm reselling by repackaging as "coin only", no box - or the next buyer might think they're getting non-mentioned in the listing certificates. With coin only, that's all you get is the coin, and what it's packaged in to keep me from touching it when I'm packing it for shipping.

So a bit confused about a return that involves not liking something that wasn't even part of the original listing, and something that doesn't seem to exist.

C.

Anonymous · ‎07-21-2022

Bottom line. She didn't want it, changed her mind, buyer's remorse, take your pick + too cheap to pay for return shipping and knows how to game the system.

krazzykats · ‎07-21-2022

Maybe your customer thought the item was fake? Someone else told her something wasn't right with it?

KrazzyKats • Volunteer Community Member •

onefootflipper2 · ‎07-21-2022

I currently have an active dispute because my set of 5 measuring cups didn't have 6 cups in it. Buyers will do absolutely anything. At least coins aren't expensive to ship.

donsdetour · ‎07-21-2022

report them for buyers abuse;

https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084

Anonymous · ‎07-21-2022

@krazzykats wrote:
Maybe your customer thought the item was fake? Someone else told her something wasn't right with it?

That doesn't explain the fake pics.

gurlcat · ‎07-21-2022

Are you certain you received the same coin back as the one you sent?

Her photos -other than the black spots, can you see any other characteristics that are different from yours, like tiny scratches, rim dings, etc. that don't match?
For a while there I was having a pile a day on my porch of ebay coins, and I know I never got nearly as crazy as some people. I believe she could have just mixed up yours with some other seller's, AND mixed up who-sold-which to her. When she slows down and looks at her coins again and sees she still has the one with the black spots, she'll be like DOH!

sin-n-dex · ‎07-21-2022

@onefootflipper2 wrote:
I currently have an active dispute because my set of 5 measuring cups didn't have 6 cups in it. Buyers will do absolutely anything. At least coins aren't expensive to ship.

$8.18 to Canada (minimum price, but most of my stuff is under 8 oz)

At least if they put it in a great big box with bricks I won't be billed. My label was purchased, it's not a return service label like I've heard is issued with eBay. I have to actually buy and pay for the label and there's no way for them to charge me extra money (but in that case they will return the package to the buyer if postage is insufficient).

Oh, I did notice one interesting thing... my original envelope was inside the one she sent, and she tried to refuse it and return it to sender, but I guess the post office wouldn't accept it.

Time for BBL.

C.

Anonymous · ‎07-21-2022

@gurlcat wrote:
Are you certain you received the same coin back as the one you sent?
Her photos -other than the black spots, can you see any other characteristics that are different from yours, like tiny scratches, rim dings, etc. that don't match?
For a while there I was having a pile a day on my porch of ebay coins, and I know I never got nearly as crazy as some people. I believe she could have just mixed up yours with some other seller's, AND mixed up who-sold-which to her. When she slows down and looks at her coins again and sees she still has the one with the black spots, she'll be like DOH!

Could be, but then why wouldn't she put in the coin with the "spots" inside the package instead of one in good condition like the OP sold?

That would be double mistake and highly unlikely.

sin-n-dex · ‎07-21-2022

@Anonymous wrote:
@krazzykats wrote:
Maybe your customer thought the item was fake? Someone else told her something wasn't right with it?
That doesn't explain the fake pics.

It was a pic of a coin with dark spots... perhaps one of my other items has dark spots and that's the pic that was used (edited to not show background). I have 8000 items, and this one comes up often, so it's not impossible that I had another damaged one somewhere. If there were dark spots they would have been mentioned. I really did believe I forgot to mention that when I got the return request...

C.

sin-n-dex · ‎07-21-2022

@gurlcat wrote:
Are you certain you received the same coin back as the one you sent?
Her photos -other than the black spots, can you see any other characteristics that are different from yours, like tiny scratches, rim dings, etc. that don't match?
For a while there I was having a pile a day on my porch of ebay coins, and I know I never got nearly as crazy as some people. I believe she could have just mixed up yours with some other seller's, AND mixed up who-sold-which to her. When she slows down and looks at her coins again and sees she still has the one with the black spots, she'll be like DOH!

Reasonably certain, and it's packaged by the Mint, so it couldn't have been swapped out without damaging the packaging. It's possible she got them mixed up and returned a good one to me.

Well the item is able to be resold. Normally I don't resell stuff that comes back because someone was unhappy with it, but in this case I'll just repackage it in a flip, then there's no confusion about what comes with it or not.

C.

Anonymous · ‎07-21-2022

Y'all have a better outlook on humanity than I do. I think I'm too cynical. I need help.

luckythewinner · ‎07-21-2022

@sin-n-dex wrote:
So a bit confused about a return that involves not liking something that wasn't even part of the original listing, and something that doesn't seem to exist.

Did you start a thread just last week acknowledging - right in the title - that buyers will use SNADs to disguise remorse returns?

https://community.ebay.com/t5/Selling/I-ve-Figured-Out-That-SNAD-IS-a-Remorse-Return-and-why/m-p/330...

sin-n-dex · ‎07-21-2022

@luckythewinner wrote:
@sin-n-dex wrote:
So a bit confused about a return that involves not liking something that wasn't even part of the original listing, and something that doesn't seem to exist.
Did you start a thread just last week acknowledging - right in the title - that buyers will use SNADs to disguise remorse returns?

https://community.ebay.com/t5/Selling/I-ve-Figured-Out-That-SNAD-IS-a-Remorse-Return-and-why/m-p/330...

That was a different return, and in the case of today's item, I actually believed it was a SNAD until I got it back and inspected it.

C.

gurlcat · ‎07-21-2022

LOL, no there's plenty of room for healthy cynicism on Ebay. But coin people are a whole other animal; you might need cynicism sometimes, but the ability to smell crazy is just as important. When I look back on the peak of my coin ..... addiction (I mean there is really no other word), some of it is hard to believe, and it was ME. Like if I was broke I would do the coin equivalent of what crackheads do (carpet farming for rock crumbs); I would use this detergent vending machine at the laundromat that gave back different coins than the ones you put in, if you just hit the refund button, so you could do it over and over and keep getting new ones to check for errors and varieties. Part of what stoked my problem was I found a wheat cent on the floor in that laundromat, and not just any wheat cent but a 1919 one, and this was on New Year's Eve going into 2019, and while normal people were out having fun I was doing laundry for myself and my kid .... but there like magic was a coin on its' 100th birthday. I would walk around fast food drive through windows after closing, see what people dropped. I got into metal detecting, just FOR coins, no hopes of finding any other cool relics or anything .... but I did .... the coolest being a Native American artifact that just happened to be above a stupid penny (must have been plowed around at some point), and things like that got me out of the obsession with coins. Funny thing is, I never even truly loved them, just kept looking for the valuable ones.