eBay

pingpong517 · ‎06-12-2017

anyone watch the 60 minutes this last Sun? the story about how the program stuff to draw the person back onto the phone and such...?

Well basicly...little things like thumbs up ,likes, cahallenges.. stuff that seems harmless...it makes a person WANT to check the phone and want to keep looking....even scrolling down pages...keep them there for the ADs to be seen...

Well if buyers could receive negative feedback and droped below 100%( not counting seller/buyer account) and a buyer couldn't get and stay at 100%..they would probably lose interest in ebay or that account...and feel less than 100%...sad, and loney... but when they buy ...and get that feedback that says they are 100% great...they feel better and happy..and want to look more and buy more....

why do seller care abouyt the feedback? well same feeling...face it when a negative shows up..don't all of us get that feeling of anger and just hate it!... yes ebay throws in the "top rated" discount...but really is that making orr braking your(most) peiople...and yes you can be kicked off but that add to the "I NEED FEEDBACKS!"

if you watched the segment , you'll understand..i'm sure i din't do it justice... the fact it they are all carrots and designed to make us all want to check the phone, look at stuuff..sttay on the site.

I turned off my notification "kaching sound" when i sell something...I realized it made me happy to hear and when i don't hear it often enought..i start getting worried...and ebven whwn i do..i start a clock in my head about shipping timing and such... i was being conditioned and like the dog...salivated when i her the kaching....which is design to make me what to get inther do more, list more...to hear more kaching....woof......

just look it up on line and watch and think about it all...feedback is a carrot...and the "feelings" and what you do ...makes me thing ...ebay don't want a buyer to ever get anything negative...and yes its voluntary, they don't want to force us...we already demad and expect it...we need it, we crave it...woof woof

pingpong517 · ‎06-13-2017

and for those that end up stealing the item, scamming, playing games...You say thank you to them?
but the point is that it is not really about sellers or buyers...it is why it is important and how it really affects a person...to visit the page, to stay on longer, etc....gotta see that story on 60 mins....

pingpong517 · ‎06-13-2017

blocking a buyer only block them on your account...
good for others? that why scammers can move to another...no one sees "blocked by", and who said that every buyer is berated? YOU say that a buyer who scams, cheats, keep the item and demands refund, open a case and make up stuff....is berated? BUT a seller can't even say something negative...but the buyer can? fair.... and for Mcdonalds, if americans weren't so hamber fat hungry they wouldn't have lasted...and still getting hard for them too.

pingpong517 · ‎06-13-2017

well its the mind game...and how they use it..big companies...the tricks programmers use ...we are all falling for stuff...it's worth a watch

thatsallfolks · ‎06-13-2017

@divwido wrote:
Consider communication. Sellers get an automatic five stars for saying exactly NOTHING. is that good for the buyer or the seller? No, it isn't.

The seller gets an automatic 5 stars if communication ISN'T NECESSARY, not if they refuse to communicate. 98% of my transactions go this way:

The buyer buys the item and pays immediately (I use IPR)
I print a label and mail the item within my expected handling time
eBay informs the buyer that the item has been shipped
The buyer receives their item.

What else does the buyer need to make this a positive experience as far as communication is concerned? A bunch of emails from me, thanking them for buying, then telling them I shipped (which they already know), then another one asking if they got the item (which I know, because I used tracking), then another one asking if they're happy with it, then another one asking them to leave feedback? As a buyer, I hate those emails.

If the buyer asks the seller a question after buying, THEN they're allowed to rate communication. In that case, being silent doesn't get the seller an automatic 5.

wolf*song · ‎06-13-2017

But you've read the threads. There are many instances where the buyer may have had legitimate concerns about the item, and the seller won't accept that those complaints may be valid. What about those cases? Know what I mean?

Personally, if I saw a seller making negative comments about a buyer, I'd move along, and have, if for no other reason than I'd be worried about what they'd say about ME if the item I bought from them was not what I expected, or what I was promised.

I agree about Mickey D's, though. *L*

pingpong517 · ‎06-13-2017

you really think one or two negative feedbacks...will affect sales?...most buyer don't read the feedbacks until after they have an issue....not counting if your% are bad it can affect ebay/your account status...at some point.. but are you thinking ebay sales are linked to feedback?
total price, that drives sales..lower will almost always win...that why so much china,honkong stuff is sold...and look at those sellers feedback...
this was about something more...for example the thumbs up Helpfuls...when you see you got another for a comment...you fee l good...so you do more, stay longer on the site... which is what the ads companies paying ebay want....it's those little tallies, people get hooked on...and mean nothing....watch the 60 min story online i'm sure

pingpong517 · ‎06-13-2017

yes a buyer should at times, get a negative...like sellers...why isn't there opinion by a seller about a buyer and/or transaction? wouldn't a scammer , or someone who receives UIPI cases....they don't show that they have UPI cases...only blocked if it two or so withing 6 months...just saying fair is fair
and as far as driving off...seem that most on here think ebay is doing that for them self....
watch the story on 60 mins...you'll see its more...if buyer is happy..they visit and will come stay on site..buying and guess what...the ads show more...and who pays ebay money to have ads at peoples eyes.....companies ... so deep down,,,a buyer feels satisfied because they are 100%...most don't even realize they as a buyer, can never fall below...

pingpong517 · ‎06-13-2017

oh smear a reputation? i laugh when i hear that..as if you have a ebay rep, steet cred...the reputation is actually all in your mind...oh i suppose ebay CS once in awhile throw a bone and takes your side in cases...but a reputation? may be if you go to Las Vegas...and wear a name tag...it will have your feedback score and color star.... but again...its not about feedback yes or no....watch the 60 min story ..you'll understand...i'm sure i haven't really done it justice.

wolf*song · ‎06-13-2017

For me, personally, yes, feedback factors into who I'll purchase items from, absolutely. I'm certain it's that way for many others. You seem to be saying feedback has less to do with lack of sales than price. I don't believe that's true. If I had to pay 10 bucks for shipping for an item from a seller with 100% positive feedback, versus free shipping from a seller with, say, 98% (depending, of course, on the number of positive/neutral/negative feedback in a year or lifetime, versus how many items sold), I'd pay the extra 10 bucks because I trust one seller over another.

As for why I stay, it has nothing to do with badges. I don't need no stinking badges. As I've said, I care what my customers think about me, and no one else. My feel-goods come from hunting comics I dig, and finding some others might dig, and finding out I'm right. Wrong sucks, but right's all good. 🙂

dhbookds · ‎06-13-2017

You do understand that the same reason is why we have "helpfuls" on the board? Why games add up points--- I wouldn't say it's manipulation, rather a recognition of how people react and using that to make the site/activity more attractive.....

the*dog*ate*my*tablecloth · ‎06-13-2017

Almost nobody sees buyer feedback before they buy. So all it would do would make angry sellers feel better. On the other hand it could send good buyers away. YOUR good buyers. Were you around in the old days? Some bad sellers were vicious and retaliated when they were given deserved negatives. No way I would want those jokers having the ability to hurt MY good buyers.

I also do not think nonpayment rises to the level I would ever give a negative for. A scammer yes. Nonpayment no. Unless you have never changed your mind and returned something to the store, you have no business wanting to publicly berate buyers for the same behavior. Did Target paste a big red donut on your forehead for changing YOUR mind?

Scammers shouldn't even need feedback, they should be permanently removed.

megadestroyers · ‎06-13-2017

Ha!!

Sorry. Had to chuckle at the Mickey Ds analogy as it relates to ebays feedback system. Take McDs french fries. 19 ingredients go into producing McDs fries...... one of which is also used in the production of SILLY PUTTY!!!!

'Bout sums it up.

bigmotormania · ‎06-13-2017

@coolections wrote:
There is only one purpose for buyer feedback. It is for a seller to thank them for feeding their family. Sellers provide a service and feedback is to let other potential buyers know what type of a seller they may be deaing with if they decide to purchase an item.

Ah, yes, the perpetual "Thank the buyer for providing food for my family" thing. I always found that interesting, even before becoming a seller, that it's expected of the seller to thank the buyer for buying from them, but when a scammer steals food from their table they are given two options; Thank the buyer for being so kind as to steal from them, or do nothing.

I appreciate my buyers, but a ton of work goes into what I do, so the idea that everything should be one sided gets to me sometimes.

I think feedback should be removed period. It's irrelevant, and it's one sided, hence my prior argument. Why is it as a seller I go through tons of work to aquire, research, and list items, and then I have to manage those listings and update them and change their prices and shipping from time to time, as well as pay to have it listed in the first place, and then when (if) a buyer purchases said item, I package it up do my invoices do the shipping, get it shipped.

What took them 5 minutes was a result of potentially days worth of work on my end, which is fine, that's called business, but what's NOT business, is when someone comes along, buyers your item, then get it, file a SNAD and ship you back a box full of rocks and then leaves you a gnarly negative and if that chases off even ONE buyer, then that scammer not only took money as well as your item, but prevented you from getting even more business.

I do know people that look at seller feedback before they make a purchase, and even a single negative can sway their decision, depending on what it is.

So from my perspective, I wish they would do away with feedback altogether.

Bigmotormania

mistwomandancing · ‎06-13-2017

pingpong517 wrote:..........the fact is they are all carrots and designed to make us all want to check..........feedback is a carrot.........we already demand and expect it...we need it, we crave it...

Certainly you are correct that there are some who really, really, really want that feedback remark! And that is true on both the buying and the selling sides.

But there are lots of eBay members who couldn't care less about feedback, don't do 'the feedback thing' and frankly, think it's just a bother.

As far as getting *hooked* on feedback goes.. I wouldn't go quite that far, equating it with having to check your likes or thumbs up clicks elsewhere, but then again, you could be right. For some people, it may certainly trigger a response in that same part of their brains. (Feels like it's sort of pathetic if it goes that far, but there are all kinds of people in the world, and I guess some could have needs that go so unfulfilled that even something as mundane as feedback is IMPORTANT to their sense of well-being.)