ebays feedback system

[moparnutsteve]

Have been a seller on ebay 21 + years .Just had conversations with ebays customer service and supervisers.  ebays feedback system used to be semi fair. Now their system has regressed to VERY unfair for sellers. According to ebay supervisers . A buyer does not need to know what part that they are looking for . They do not need to read your item title ,or description. They can buy only by what they think the picture looks like . If they guess wrong , they can acknowledge that they guessed wrong by their perception of the picture. then blast the innocent seller with a negative feedback that can not be removed .Several years ago ,(before ebay added A.I. to their system), you could talk to an agent in ebays feedback revision dept.  A real person could look at your listing ,and the unfair feedback . They could see that the seller did nothing wrong and that the buyer is at fault. Then they would remove the unjustified feedback on the spot. What is wrong with that system? Now it is an automated system (A.I.?) . unless one of the key words is triggered , The buyer can do no wrong. Of course that was before ebays policy of "punishing" sellers with deficits by charging an additional 5% fees from them for a year on all sales. Can you imagine how many millions ebay is making from the new unfair system.  

[1syndicate]

You can always short the stock...it's at a high of 59.00 a share and many other platforms are watching

the mistakes so folks will sell elsewhere as they are protected from such childish antics.

[slippinjimmy]

Feedback is not used by eBay to rate seller status. You cannot go to below standard status because of negative feedback.

As for the 2 negs you have this year, neither of them contain anything that would violate policy, there is no valid reason for eBay to remove them.

[reallynicestamps]

Been here since 1998 and this is not a new thing.

Not As Described is not mediated.

The Money Back Guarantee is based on  Return for Refund.

Not replacement, not partial refund.

The best we can do is figure out how much the annual cost of return shipping of resalable merch is and factor that cost into our pricing.

That's part of Cookie Jar Insurance, which in turn is self-insurance, charging a few pennies or dimes on every sale to cover the occasional one that goes pear-shaped.

If your returns are over one percent of sales , you are above industry standard.  (A standard that includes AZ's reported 40% return rate).  You may want to look into your descriptions and pictures to find any weaknesses that are leading to these bad outcomes.

It's the customer's fault. But it's your responsibility.

[reallynicestamps]

Just had conversations with ebays customer service and supervisers.

Unless eBay phoned you, you were talking to employees of a call centre in Utah or the Philippines who are subcontracted to answer the phones.

[rugerskick]

It may not be used to rate seller status.  That doesn't mean the algorithm can't use it to alter how your listings are shown, how much, and throttle your traffic to your items down.  Ebay does this.  They state they have the right to not show your listings at all.  If the ai sees negatives coming onto your account its totally plausible and likely they start decreasing your item listings to buyers.

[inhawaii]

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@moparnutsteve wrote:

 Can you imagine how many millions ebay is making from the new unfair system.  

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How does ebay make money by not removing feedback?