ebay restrict my account "Restore your selling privileges: Action required"

[galilee-store]

Hello,

I got this email says ebay restrict my account, Please Does anybody knows what i should do ?

I invested a lot of time and money on my store, Any tips to get my account back ?

ebay mail :

We restricted your account because we noticed activity that we believe is a risk to our community. 

This restriction means the following: 
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time. 
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below. 
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

To help us remove the restriction on your account, you’ll need to upload documentation showing that you purchased the item(s) recently listed on eBay. This can include a manufacturer's invoice or a receipt. You can upload your documents at the following link:
https://ocswf.ebay.com/mudcwf?deptName=USRiskManagement

Make sure your documents are current, valid, and legible. Your name and username should appear on each document. Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review. 

The safety of our community is a top priority for us. We appreciate your understanding in this matter.

[kensgiftshop]

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@galilee-store wrote:

 Any tips to get my account back ?

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Yes, do what the message tells you to do.

[monica-sells]

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@galilee-store wrote:

To help us remove the restriction on your account, you’ll need to upload documentation showing that you purchased the item(s) recently listed on eBay. This can include a manufacturer's invoice or a receipt. You can upload your documents at the following link:
https://ocswf.ebay.com/mudcwf?deptName=USRiskManagement

Make sure your documents are current, valid, and legible. Your name and username should appear on each document. Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review. 

The answer to your question is right in your post in the message from ebay. Simply follow the directions to upload your receipts, etc... and your account should be free to go......

[ittybitnot]

I invested a lot of time and money on my store, Any tips to get my account back ?

@galilee-store 

All you can do is comply with their request and upload your invoices.  Being in Israel, are you under the BBE mandates?  If so, that may be part of your problem as well.  Drop shipping from a China wholesaler is never a good business practice, and often will result in the early demise of your selling privileges.  

[kensgiftshop]

With feedback of 95.7%, dropshipping from China, Amazon and no telling where else, I have a feeling their account is done for.

[galilee-store]

I do dropshipping from alibaba maybe couple of times on amazon, Why is that so bad ?

All my orders with tracking number uploaded and got delivered in the end

[galilee-store]

All my orders was with tracking number uploaded and got delivered in the end, I very few returns but the issues got fixed and customers got refunded. I can still improve

[evry1nositswindy]

Why is that bad?  Because if one of those sites is out of something that was ordered by you, YOU are the one to take the hit and eventually the fall.   eBay does not like sellers who cancel paid orders, upsetting paying buyers.  Your feedback is not good at all and you blame the buyer for one, but it is clearly your fault.  Your title says 28 + 28 but you told the buyer you can choose 28 or 24 count.  What did you send?

56 Count Pack (28 AA and 28 AAA Batteries) (#134863720643)	Buyer: -***t (447) US $24.84 Verified purchase	Past 6 months
Reply from: galilee-store. Left within past 6 months. I don't see what you mean, you can choose to order 56 combo pack or 28 count or 24 count,

[brightlightbookseller]

Are you purchasing your goods from a wholesaler and setting up a dropshipping agreement with them, or are you waiting until you make a sale and then buying the item?  The second is absolutely not allowed, while the first is risky because you don't have much control over the order and shipping at all, and it's easy to end up with many late or not delivered orders, or just items not as described because you didn't have them in your hands before listing them.

[ebooksdiva]

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@galilee-store wrote:

I do dropshipping from alibaba maybe couple of times on amazon, Why is that so bad ?

All my orders with tracking number uploaded and got delivered in the end

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Although Alibaba is a wholesale company you must be able to provide eBay with the wholesale supplier contract between you and Alibaba.  Amazon is not a wholesale supplier so there is no contract. 
eBay will require you to furnish receipts as proof of ownership of the items you sell. 

[galilee-store]

Done that and hoping for the best but how much it will take for ebay to respond and if someone has any tips or recommendation what to do in this situation I'm happy to hear.

My heart stopped working when i saw my account banned after a year of working on this store you may not understand my situation right now 

[kensgiftshop]

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@galilee-store wrote:

I do dropshipping from alibaba maybe couple of times on amazon, Why is that so bad ?

All my orders with tracking number uploaded and got delivered in the end

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Because it's not allowed.

Did you read the dropshipping policy?

[brightlightbookseller]

I think we understand.  Not sure many if any of us has a lot of sympathy, but we understand.

[galilee-store]

In this situation i had 3 items in this listing and this buyer choose the cheapest that contain only 24 batteries and didn't pay for the 56 pack that was the most expansive, if he payed for the 56 i would sent him the right item. 

But i understand what you saw dropshipping we need to be very careful not to upset buyers. 

[tobaccocardyahoo]

Based on your feedback, you are selling items which are inauthentic - not surprising if sourced from Alibaba.

You are dropshipping and the product shipped is not what you have listed.

And it is likely that your shipments are in packaging which indicates another retail source. That undermines Ebay since the buyer could easily have paid less by ordering from that other source.

Ebay's actions are probably justified and your odds of reinstatement are likely to be poor.

You appear to be exactly the seller that Ebay has implemented this policy to remove.