01-13-2019 11:27 AM
Just recently I had a listing that a customer identified that there was an error in it. I had a bid on it already. I felt I needed to protect my customers and correct the listing. So I canceled the bid and fixed the error and relisted the item. Ebay charged me $40 for doing that! I like to take care of my customers but when it costs me that much I guess I should not have bothered. The bidder that I canceled the bid on was the final buyer.
01-14-2019 02:45 PM
@mam98031 wrote:
@tunicaslot wrote:You can not revise the item description once you have received a bid for it. However, you can still "Add to Description" to correct your decription.
Yes this is correct however it is important to note that an additional note AFTER a bid does not make that note apply to the transaction if that initial bidder wins. Meaning that note will not apply to them or the transaction.
If they are outbid and a subsequent bidder wins, it will apply to them or for them.
Do you have a link to policy? I never heard that before and couldn't find the policy that supports it. I would like to read more about it.
01-14-2019 02:51 PM
@coffeebean832 wrote:
@mam98031 wrote:
@tunicaslot wrote:You can not revise the item description once you have received a bid for it. However, you can still "Add to Description" to correct your decription.
Yes this is correct however it is important to note that an additional note AFTER a bid does not make that note apply to the transaction if that initial bidder wins. Meaning that note will not apply to them or the transaction.
If they are outbid and a subsequent bidder wins, it will apply to them or for them.
Do you have a link to policy? I never heard that before and couldn't find the policy that supports it. I would like to read more about it.
Auction-style listings
What you change in an auction-style listing depends on how long is left on the listing.
What's changeable depends on if your listing has received any bids
https://www.ebay.com/help/selling/listings/revising-listing?id=4356
01-14-2019 02:52 PM
The only related policy that I can think of is the short list of valid reasons for a bid retraction which includes "seller changed description".
As the elaborate discussion above illustrates, the original description cannot be changed after a bid has been placed. So this reference to "changed description" apparently refers to a new section that has been added to the description, especially one that significantly affects the item's value.
01-14-2019 02:56 PM
@mam98031 wrote:
@coffeebean832 wrote:
@mam98031 wrote: an additional note AFTER a bid does not make that note apply to the transaction if that initial bidder wins. Meaning that note will not apply to them or the transaction.Do you have a link to policy? I never heard that before and couldn't find the policy that supports it. I would like to read more about it.
Auction-style listings
What you change in an auction-style listing depends on how long is left on the listing....
I think @coffeebean832 is specifically looking for a reference to whether a new description section is considered part of the listing description if the winning bid was placed before the section was added. I'm certainly curious about seeing backup for this assertion.
In practice this is probably a moot point, since eBay almost always sides with buyers in a "he said, she said" kind of dispute.
01-14-2019 02:59 PM
@nobody*s_perfect wrote:
@mam98031 wrote:
@coffeebean832 wrote:
@mam98031 wrote: an additional note AFTER a bid does not make that note apply to the transaction if that initial bidder wins. Meaning that note will not apply to them or the transaction.Do you have a link to policy? I never heard that before and couldn't find the policy that supports it. I would like to read more about it.
Auction-style listings
What you change in an auction-style listing depends on how long is left on the listing....
I think @coffeebean832 is specifically looking for a reference to whether a new description section is considered part of the listing description if the winning bid was placed before the section was added. I'm certainly curious about seeing backup for this assertion.
In practice this is probably a moot point, since eBay almost always sides with buyers in a "he said, she said" kind of dispute.
Interesting. I'm not sure why anyone would think that a note on a listing AFTER a buyer has already bid on something would have any net affect on the transaction if that same bidder wins. Logic would dictate here, or at least it certainly does for me, so I guess I'm just speaking for myself.
01-14-2019 03:00 PM
01-14-2019 03:03 PM
@coffeebean832 wrote:@mam98031- how often does eBay policy follow logic?
(joke)
I do understand the humor in what I said, really I do. But sometimes, just sometimes, logic does dictate. And since we all know how Ebay feels about the buyers, there is no way in heck they would ever allow a seller to add a note to a listing that a buyer has already bid on and expect that the seller would be able to say, imply or expect the buyer to adhere to it or be informed by it.
01-14-2019 03:07 PM
I think the lack of ability to change the description after a bid is evidence that Ebay won't allow a seller to hold a buyer to any note they may put on the listing after the bid. But that is just my opinion.
Auction-style listings
What you change in an auction-style listing depends on how long is left on the listing.
What's changeable depends on if your listing has received any bids
You can:
You can't:
You can:
You can't:
https://www.ebay.com/help/selling/listings/revising-listing?id=4356