eBay's INAD Seller Metric HAS TO GO!!!!

[mr_lincoln]

The INAD metric HAS TO GO, it is subjective and relies on the honesty or dishonesty of the Buyer and since every return does not come with the Buyer's Lie Detector test results on their reason for the return NOBODY knows the truth.  Who in their right mind would grade one party on the subjective reason from another party?  Who?

And forget all those magic peer group comparison formulas eBay's brain trust has created ... they are just as subjective since their data relies on the same Buyers processing returns ...

I have read a number of threads from Sellers who have dropped in their Status and some to the point where they are being charged the extra FVF % ... the latest one (just yesterday) that triggered my desire to post this thread was an automotive parts Sellers, HUGE Seller, who is now paying the extra FVFs and not happy with it ... NOR SHOULD THEY BE.  This has got to be one of THE most unfair ways to grade Sellers.

[gwzcomps]

I'm confused I didn't think the INAD service metric caused a penalty fee.  The SNAD one does. 

I have been kicking around the possibility of suing eBay over the whole SNAD process just to see what happens.  Tired of all the false SNADs I have to deal with thanks to eBay.

[aldente28]

So many things to say here...

Sometimes I get a strong sense that this is a race to the bottom. I see this with respect to my own account, and I hear it in the words of others, like the auto seller you reference in your post.

Ebay's challenge is to keep bad sellers at bay while retaining and (god forbid) rewarding the good ones.

But everywhere I turn, I am punished - or appear to be. Me, with same-day shipping, 100% on time, 100% tracking uploaded, zero defects, 100% positive fb.

I am not advocating perfection, and my account will no doubt not always be perfect, but I am pointing out that if perfection is not enough to avoid punishment, something is wrong. I am just astonished when I look at my Seller Metrics. It's like being punched in the gut. I truly hope ebay figures this out, and the sooner the better.

@gwzcompsI have always considered INAD and SNAD synonymous, fwiw. I don't think there are any "insignificant" ways for an item to not be as described, and I have always used these terms interchangeably. I could be wrong, but that's how I see it.

[tev4all]

This penalty relies upon a peer group analysis. Who eBay picks as a peer group is the question. 

I agree this kangaroo court process needs to be look into and made equitable to its partners. 

[gwzcomps]

I double checked.  Very high INAD metrics just adds to your handling time.

https://www.ebay.com/help/policies/selling-policies/service-metrics-policy?id=4769

Item not received: Time automatically added to buyer-facing delivery estimates for the shipping categories where you are currently evaluated as Very High

[pjcdn2005]

@gwzcomps 

You are thinking of INR - item not received  which is not the same as INAD

INAD - Item not as described

SNAD - Significantly not as described

They both mean the same thing in the eBay world

[gwzcomps]

Whoops not sure why I couldn't use my brain a little more.  Used to people saying SNAD 😛

[burns4thewin]

Added the the handling time that they already ignore anyway?

How very ebay

[postingid7659]

Unless you have deep pockets to go after eBay nothing will change. And if I had deep pockets I would just sell elsewhere.  

[ittybitnot]

 And if I had deep pockets I would just sell elsewhere.  

Believe me,   deep pockets are NOT needed.  Actually, you may find your "pockets" filled with $$$$$$$ by making some changes. 

When ebay empties your pockets,  it is likely you are  bit late for the ELSEWHERE party you should have been cultivating for years now.  No worries.  Start today!  

Not to be nasty, but the old saying of "stupidity is doing the same thing over and over and expecting different results" should apply.   Have confidence in YOURSELF.  Go for it. 

[chapeau-noir]

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@postingid7659 wrote:

Unless you have deep pockets to go after eBay nothing will change. And if I had deep pockets I would just sell elsewhere.  

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I do not have deep pockets and have always sold elsewhere as well as ebay - that includes before I started here in 2001.  Never have figured out people who only sell on one site unless they have items that are really specialist.

[3rdandwestervelt]

I agree.  Sales are tough to begin with.  Almost all of my returns are remorse returns but they are opened incorrectly stating nad for something like it not fitting or for things that are clearly stated.   It does feel like a gut punch and the thing that is really frustrating is that the actual service at eBay is so lacking.  They never meet the standard they expect of sellers.  I’ve started to move product to a different site and am having some luck.  I’ve been selling on eBay for well over a decade,  but it’s just impossible to do these days .  

[gwzcomps]

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@chapeau-noir wrote:

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@postingid7659 wrote:

Unless you have deep pockets to go after eBay nothing will change. And if I had deep pockets I would just sell elsewhere.  

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I do not have deep pockets and have always sold elsewhere as well as ebay - that includes before I started here in 2001.  Never have figured out people who only sell on one site unless they have items that are really specialist.

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eBay is so time consuming IMO.  I feel like if I ignore it too long bad things would happen.  Granted I feel less of that with my extended handling times now.

[mr_lincoln]

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@3rdandwestervelt wrote:

I agree.  Sales are tough to begin with.  Almost all of my returns are remorse returns but they are opened incorrectly stating and for something like it not fitting or for things that are clearly stated.   It does feel like a gut punch and the thing that is really frustrating is that the actual service at eBay is so lacking.  They never meet the standard they expect of sellers.  I’ve started to move product to a different site and am having some luck.  I’ve been selling on eBay for well over a decade,  but it’s just impossible to do these days .  

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You touched on a good point, eBay not hitting standards they expect Sellers to hold to ... I want to quote from another member's post on another thread, " Sellers ARE eBay!".  We're not children, we're business people on all different levels ... we can make sensible decisions but to be held accountable for someone else's honesty or lack there of just takes the cake ...

[chapeau-noir]

In general (not just SNAD), I thought this article on Amazon's SFP (Seller Fulfilled Prime) that I read today to be interesting, and shows how difficult it is for 3rd party sellers to fulfill a ridiculous turn-around time.  This basically is what eBay really wants from us, but the structure of this site makes this impossible, and we don't have the infrastructure.