Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

change shipping preferences for active auction

I didn't realize that international shipping was being offered through a listing of mine. I prefer to ship only to the US. The listing is still active, and it has been getting bids from international bidders. Is it too late for me to change the shipp...

eBay 25 year sellerbration swag?? Why great big boxes to only some?

Just wondering here. Some members who signed up at the beginning of the sellerbration promotion report receiving a t-shirt, a metal tumbler / mug and some stickers. A few have posted about big heavy boxes containing mugs, oversized domino games, larg...

Resolved! Problem With Refund

(This is my posting ID) Got a message from a buyer that the item she bought from me didn't fit, so she needed to return. She promptly shipped said item and I received it yesterday. This is where the problem starts. Whenever I clicked on "Issue Refund...

Ending auction to sell to highest bidder

I have never ended an auction to sell to the high bidder before. I have several items listed, but one item of the set needed testing to see if it still worked after 50 years. Put a request out on Nextdoor for a hobby guy, got someone to help me test ...

Adult PC Games

I have some adult PC Games. There is nothing offensive or inappropriate on the box art. It does say adult 18+ in the corner but it just looks like normal manga/anime.Do I have to list these in the adult section or can I list them as PC Games? I'm tit...

Buyer is keeping items I accidentally sent along with his shipment

Buyer purchased items for approximately $15.00. In my haste to sent the item out I shipped all contents of the box containing his item. The other items were also listed on eBay. I've emailed him twice and not only offered to pay for the return postag...

Whose Business is IT?

Apparently, none of OURS (us - meaning, sellers on eBay). Time and time again, my listings have the handling time altered from the usual 1 day to 4 days, by invisible hands. I only discovered this when editing a listing for another reason, this morni...

A new generation of customers.

An observation from selling in my B&M store. Customers will come in. I'm sure they know what they came there for. If nobody approaches them or asks them if they need help, they will leave. Some times they will leave bad reviews online saying they cam...

GSP non delivery due to recipient - now opens 'not received' with paypal

I have a GSP 'item not received' dispute opened in PayPal. The item arrived at the GSP depot, and UK outward tracking shows non delivery due to 'delivery problems/delay caused by recipient' . To further complicate matters it looks like the item was s...

Ebay allowing payments by mail??

I sent a combined invoice earlier today to a customer for a bunch of sewing patterns. A duplicate invoice was sent back to my own inbox. I opened it to make sure everything was accurate, and this was printed near the bottom (which I had nothing to do...

eBay refund buyer when tracking shows delivered

Shipped item international, package was delayed and tracking had not updated in weeks. Buyer opened case, I provided the active tracking. eBay closed case in favor of buyer, 5 days after closing the tracking updated to show the item was delivered. i ...

Buyer not paying

Hello all, im fairly new to selling only a few months now and this is the first I’ve run into this. Tonight is night 5 of no Payment or contact from buyer. I’ve sent a message and a payment reminder, as well as a claim for non payment last night. Thi...

Sellerbration

So I've been trying since 12pm PT to get in. Is anyone else having this problem? All I keep getting is try again in 30 seconds...

Refund request

Hello - I have a buyer that purchased a New with Tags baby dress and wants to return it because she says it has dog hair on it. This is not an impossibility since I do own a dog, but it is unlikely because the dress was taken directly from the bag I ...

Selling price suggestion from eBay is outrageously high....

I'm a doll seller, and buyer. There is a specific brand of doll that I specialize in and am quite familiar with. Today I listed some doll clothing hangers. Small 2" plastic clothes hangers. I was listing them at a very reasonable $5.00 when I noticed...