07-22-2018 05:31 PM
Very interesting article. I bolded /redded the best parts:
https://seekingalpha.com/article/4188922-ebay-stagnation-mode
eBay: In Stagnation Mode
eBay's second-quarter earnings report fell heavily short of analyst expectations, with revenue growth dimming to 9% y/y (from 12% y/y last quarter). The company's below-consensus guidance caused the stock to take its biggest hit. GMV growth in the U.S. also showed its weakest growth rate since a year ago, while the volume of sold items stayed flat. Margins also showed a worrying contraction.
Despite all the signals that keep pointing to its demise, eBay (EBAY), the one-time e-commerce wunderkind, continues to plod forward as if it was still a giant of the internet. Like last quarter's earnings release, eBay's Q2 post showed a company that is continually unable to meet analysts' targets as the company fails to accelerate the process of bringing new buyers to its platform.
Rightly so, eBay has been one of the worst-performing of the large-cap internet stocks all year, despite general enthusiasm for the e-commerce space. Companies like Etsy (ETSY) and Stitch Fix (SFIX) that were earlier pegged as losers, for example, have shot up meaningfully in the first half of 2018, as has perpetual giant Amazon.com (AMZN). eBay, however, seems incapable of reversing its slow decline. Year to date, the stock is down nearly 10%.
Yet, I believe the shares have further to fall. Activity on eBay seems to simply be running cold. Call it the hangover effects of eBay's fee hikes in the past several years - as sellers walked out on eBay in protestation of higher seller fees and took their variety of wares with them, buyers also saw less and less reason to buy on eBay. One of the things shoppers like most about Amazon is that it's the "everything store," where you can type in even the most obscure of items and find at least one seller that carries it. On eBay, with both the selection and volume of items getting thinner, it's getting harder and harder to bring buyers to the platform and, more importantly, reverse the steep deceleration in GMV growth.
07-23-2018 01:13 PM - edited 07-23-2018 01:14 PM
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
07-23-2018 01:14 PM
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Funny because she said she was speaking in generalities. So are you suggesting she was not being truthful and was really speaking to what you said???
07-23-2018 01:22 PM - edited 07-23-2018 01:25 PM
@jason_incognito wrote:
@everything-from-trinkets-to-treasures wrote:
@everything-from-trinkets-to-treasures wrote:
@gracieallen01 wrote:
everything-from-trinkets-to-treasures wrote:
This FACT will never change no matter whether you want to acknowledge it or not...it is the reality.No site guarantees sales and no site ever will.
This is very true, unless a site is to offer to buy the offering if a buyer doesn't come along.
However, that is not to say that a site will not - through site policy or 'listing standards' or search limitations or just contractual agreement - guide buyers to preferred sellers or 'qualified' sellers or 'highly regarded' sellers - to the exclusion, limitation and/or detriment of 'regular' sellers.
Are you speaking to a limited time promotion maybe and trying to make it sometihng else????
That too would be moving the gol post BTW...and is not a site policy or any such thingAgain, no site guarantees sales...it is in all their terms of use. coming up with promotions or whatever doesn't change any of it.
As far as TRS or any such thing...it is open to anyone that qualifies and still doesn't guarantee sales.
And there would be a lot less conmtention and hatred of ebay is some would read the terms they agree to and accept ebay is not their partner or anything else. You do not have a partnership, you are not an employee etc.
You have your own business to run and ebay has their own business to run. They are not the same.
If ebay is a beneficial "tool" for your business then great. If not, it happens. It won't work for everyone and they never said it would.I find it interesting when people think they are running their own business.
You are a fulfiller. That's all you do. You offer to supply the item when someone comes along that wants your item and eBay takes a cut.
They set the terms, not you. You can agree to the terms or not participate. You have no real ability to change anything.
The only thing we can change is within our own businesses and choices we make....as it should be. We do control our own businesses and we are supposed to do what is best for them. Ignoring that won't help any of them.
We do not get to run everyone else's businesses...regardless of any opinions you may have about them.
I am not sure when people began to think they had rights to things they do not own/are owned by someone else. ...I do know social media blew it out of control.
But in the end...you onlyhave control over your own business and if it is failing, not doing good, etc then you need to focus on that and not on someone else's business or expect someone else to fix that for you. You need to change what you are doing or not doing.
By the word "you" I am speaking in the general sense....not personal
07-23-2018 01:26 PM
@everything-from-trinkets-to-treasures wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Funny because she said she was speaking in generalities. So are you suggesting she was not being truthful and was really speaking to what you said???
Really ?
Signed,
Disengaged From This
07-23-2018 01:26 PM - edited 07-23-2018 01:28 PM
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
07-23-2018 01:30 PM - edited 07-23-2018 01:33 PM
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it (which makes me crazy) but they all do it now.
And BTW.....you know Amazon Prime....the sellers that participate with that get favored big time...as does Amazon's own products.
07-23-2018 01:38 PM
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it.
I am familiar with how they work. Everything I said above still stands. They may tweak the order you find results a bit, but you can at least find your own items
Marketing teams jobs rely on this. I train our team for marketing. There's absolutely no way for the marketing team to improve results when your impressions are being directly limited.
If we're talking on Google or Amazon, there's clear ways that you could improve your own placement. Sure, you might have to invest a bit for that. But you can get a substnatial boost by following their best practices.
On eBay, the majority of 2018 you follow their best practices, and you plummet. In our category I have evidence of this happening this year (you can check my other topic for screenshots etc). Or just check Terapeak and compare categories from 1 year ago until today. Watch how the sellers who grew tremendously all did NOT offer free returns/guaranteed delivery/had poor shipping and return policies.
You don't have to jump through hoops to get added to either of their part catalogs.
On Google or Amazon, if you have anything that suddenly reduces 50% of your impressions or more, it's a clear penalty that you have hit, and there's ways to resolve it. On eBay, they will claim there's no problem, say they can't control the buyers habits (even though buyers are not seeing it) and their customer service will play games to a point to where the supervisors are no longer allowed to speak to the seller.
Sure, Amazon/Google have their problems. Most notably in the customer service scenario. But eBay has raised the bar this year for dirty practices that harmfully affect the sellers.
If your store 100% focuses on Amazon, or Google, your business will be able to thrive. This was true for eBay as well before 2018.... not anymore.
07-23-2018 01:39 PM
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it (which makes me crazy) but they all do it now.
And BTW.....you know Amazon Prime....the sellers that participate with that get favored big time...as does Amazon's own products.
And this isn't Amazon or any other site....so there is no point to comparing them really. Each has their own business to run and there are differences and similarities. Each has their own set of problems, some have to do with the same issues and deal with all the critisizms just like on ebay......Pretty much end of story.
07-23-2018 01:46 PM - edited 07-23-2018 01:47 PM
And all this because someone found an OPINION speculation article ....well there are articles that are of the oppsite OPINION with different speculations too....but those don't stir the pot, scare people or create drama as well I guess.
07-23-2018 01:52 PM
@everything-from-trinkets-to-treasures wrote:And this isn't Amazon or any other site....so there is no point to comparing them really. Each has their own business to run and there are differences and similarities. Each has their own set of problems, some have to do with the same issues and deal with all the critisizms just like on ebay......Pretty much end of story.
As I mentioned before, if it's become a climate where sellers can't even survive or thrive on eBay, this is a major issue. If it's "pretty much end of story", then that means it won't just be end of story for sellers, but eBay as a whole.
It's not as if sellers here don't want things to improve. That's the exact reason sellers are here, and the reason they are upset.
I can tell you first hand, and as I mentioned, I can back it up with evidence, that eBay has became something different in this last year. It's became a marketplace that is nearly impossible to survive and thrive on, and it's going in a very bad direction.
They may be taking steps to tweak their quarterly reports (admitted by the CFO) to look like things are not as bad as they are. But anyone who sells on eBay can see it clearly.'
Again, check Terapeak, you can see there is a clear and dangerous problem.
I truly "hope" it's not end of story, for eBay's sake, as well as all the sellers whos lives depend on selling here.
Is that really what you are hoping for?
Shouldn't all sellers here be working together to build a better marketplace, where as many sellers as possible could survive?
07-23-2018 01:57 PM - edited 07-23-2018 01:59 PM
@everything-from-trinkets-to-treasures wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it (which makes me crazy) but they all do it now.
And BTW.....you know Amazon Prime....the sellers that participate with that get favored big time...as does Amazon's own products.
And to address the Amazon Prime comments, I'm assuming you mean FBA. And Yes I am aware of that.
Sellers are directly notified of those things, and it's a clear way to earn the buy box, which provides better visibility.
EBay also charges sellers fees, for their numerous new features added thsi year.
Free returns in itself is a fee.
But here's the difference - you follow Amazon's best practices, and get rewarded for it with visibility.
My evidence in my other topic provides proof that the only sellers seeing benefit in the current eBay climate, are the ones who do NOT follow practices.
Imagine if Amazon sellers who sent their items to FBA, simply lost their visibility? They LOST the buy box? Their items became no longer available in search??
This is literally what is happening on eBay in 2018! Sellers are paying more than ever, for less visibility, policies that are continually harder on sellers, and they see themselves losing visibility to sellers that don't offer these things.
Why act like sellers don't have a reason to be upset?
07-23-2018 02:19 PM
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it (which makes me crazy) but they all do it now.
And BTW.....you know Amazon Prime....the sellers that participate with that get favored big time...as does Amazon's own products.
And to address the Amazon Prime comments, I'm assuming you mean FBA. And Yes I am aware of that.
Sellers are directly notified of those things, and it's a clear way to earn the buy box, which provides better visibility.
EBay also charges sellers fees, for their numerous new features added thsi year.
Free returns in itself is a fee.
But here's the difference - you follow Amazon's best practices, and get rewarded for it with visibility.
My evidence in my other topic provides proof that the only sellers seeing benefit in the current eBay climate, are the ones who do NOT follow practices.
Imagine if Amazon sellers who sent their items to FBA, simply lost their visibility? They LOST the buy box? Their items became no longer available in search??
This is literally what is happening on eBay in 2018! Sellers are paying more than ever, for less visibility, policies that are continually harder on sellers, and they see themselves losing visibility to sellers that don't offer these things.
Why act like sellers don't have a reason to be upset?
Do not be upset.....there are site that charge more...a lot more...and there are sellers that do not have sales on those sites either.
Being upset isn't going to change any of it nor is blaming ebay. You make all the choices for your own business and selling on ebnay is a choice.
07-23-2018 02:25 PM - edited 07-23-2018 02:29 PM
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it.
I am familiar with how they work. Everything I said above still stands. They may tweak the order you find results a bit, but you can at least find your own items
Marketing teams jobs rely on this. I train our team for marketing. There's absolutely no way for the marketing team to improve results when your impressions are being directly limited.
If we're talking on Google or Amazon, there's clear ways that you could improve your own placement. Sure, you might have to invest a bit for that. But you can get a substnatial boost by following their best practices.
On eBay, the majority of 2018 you follow their best practices, and you plummet. In our category I have evidence of this happening this year (you can check my other topic for screenshots etc). Or just check Terapeak and compare categories from 1 year ago until today. Watch how the sellers who grew tremendously all did NOT offer free returns/guaranteed delivery/had poor shipping and return policies.
You don't have to jump through hoops to get added to either of their part catalogs.
On Google or Amazon, if you have anything that suddenly reduces 50% of your impressions or more, it's a clear penalty that you have hit, and there's ways to resolve it. On eBay, they will claim there's no problem, say they can't control the buyers habits (even though buyers are not seeing it) and their customer service will play games to a point to where the supervisors are no longer allowed to speak to the seller.
Sure, Amazon/Google have their problems. Most notably in the customer service scenario. But eBay has raised the bar this year for dirty practices that harmfully affect the sellers.
If your store 100% focuses on Amazon, or Google, your business will be able to thrive. This was true for eBay as well before 2018.... not anymore.
And yet there are still sellers thriving on ebay....again recent artcles of sellers making over a million were recently posted on news sites etc.
And there were sellers complaining about no sales long before this year on ebay too...go back and look in the archives. This may be when you began having issue.....but there have always been such complaints....and there have always been complaints abou how everyhting is ebay's fault...which never changed anything for the most part.
And there is and was no guarantee that buyers will always want what you sell either or to pay whatever you charge. Nothing last forever and sellers have to adapt to lots of things all the time....but mostly to buyers wants and needs. There are also generational shifts...today buyers to do care about some of the stuff the older generation did and earlier generations eventuall pahse out at some point which may be slightly different times for different sellers.
TImes change, people's wants and needs change....sellers adapt or not
Let go of the past...the past is gone.
07-23-2018 02:32 PM
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it.
I am familiar with how they work. Everything I said above still stands. They may tweak the order you find results a bit, but you can at least find your own items
Marketing teams jobs rely on this. I train our team for marketing. There's absolutely no way for the marketing team to improve results when your impressions are being directly limited.
If we're talking on Google or Amazon, there's clear ways that you could improve your own placement. Sure, you might have to invest a bit for that. But you can get a substnatial boost by following their best practices.
On eBay, the majority of 2018 you follow their best practices, and you plummet. In our category I have evidence of this happening this year (you can check my other topic for screenshots etc). Or just check Terapeak and compare categories from 1 year ago until today. Watch how the sellers who grew tremendously all did NOT offer free returns/guaranteed delivery/had poor shipping and return policies.
You don't have to jump through hoops to get added to either of their part catalogs.
On Google or Amazon, if you have anything that suddenly reduces 50% of your impressions or more, it's a clear penalty that you have hit, and there's ways to resolve it. On eBay, they will claim there's no problem, say they can't control the buyers habits (even though buyers are not seeing it) and their customer service will play games to a point to where the supervisors are no longer allowed to speak to the seller.
Sure, Amazon/Google have their problems. Most notably in the customer service scenario. But eBay has raised the bar this year for dirty practices that harmfully affect the sellers.
If your store 100% focuses on Amazon, or Google, your business will be able to thrive. This was true for eBay as well before 2018.... not anymore.
And yet there are still sellers thriving on ebay....again recent artcles of sellers making over a million were recently posted on news sites etc.
And there were sellers complaining about no sales long before this year on ebay too...go back and look in the archives. This may be when you began having issue.....but there have always been such complaints.
And there is and was no guarantee that buyers will always want what you sell either or to pay whatever you charge.
TImes change, people's wants and needs change....sellers adapt or not
It's easy to base your opinion on one success story.
Meanwhile, I have piles of research and evidence to back up what I am saying. I have followed every top seller in my category from year to year, and as I mentioned before, I provide evidence in my other topic that majority of sellers are DOWN.
Terapeak confirms this itself. Period. Top seller market share should not drop by nearly 25% in one year. Terapeak is owned by eBay now. This is solid evidence with their own software that top sellers are dropping.
There is only one seller thriving, and as I mentioned, they are NOT using best practices. EBay's recommendations will drive your store in to the hole.
You might have one success story, how about how many sellers are dropping, not due to conversion rate or click through, but because of no IMPRESSIONS?
Impressions are not something sellers, or buyers, control.
You seem to think from a perspective that everyone is out for themselves. That seems to be eBay's perspective as well. This perspective will only lead to the demise of eBay.
I can only speak for myself, but I'm on here with the hopes of giving feedback from a sellers perspective, in hopes of a better marketplace.
What, exactly, is your motive? Because you are telling sellers to adapt, but you do realize, that sellers are following the instruction of eBay CSR's, whos advice is causing them to plummet as well?
07-23-2018 02:40 PM - edited 07-23-2018 02:44 PM
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@gracieallen01 wrote:
@hioctane62 wrote:It was pretty clear to me that @gracieallen01 was speaking of ebay hiding listings from buyers' specific search terms and refinements in favor of showing items they THINK the buyer is looking for and from their favored sellers. This has been documented all over the place, I'm sure you can google it.
Hmmmmm, and I seem to recall, somewhere up-thread, the mention of Amazon doing it, as well.
Personally, I wouldn't put it past any site, if it might help with sales. I've always thought that the sites wanted sales - no matter whose sales, just sales, any sales.
Perhaps I'm wrong. Meh.
Amazon may tweak the order of some items in results, but not have the issues eBay has been having where you can search your own items and literally not even find them. I've personally noted at least 4 different issues related to this: One with it saying "14 results found" but only 1 showing. Another where yours does not appear at all. Another where yours does not appear in group similar. Another where certain filters that match your item, cause your item to disappear.
They also don't display favortism in their catalog where certain sellers brands are accepted automatically and immediately, where one seller we know has had ALL of his own newly created brand's items added to the catalog automatically... while others must go through a process that includes possibly breaking NDA's by releasing information where the items are manufactured, that has taken nearly half a year and we are still not in the new catalog.
Their CFO also doesn't openly admit that they manipulate search results to favor "high price branded items" (which by their new catalog design, features VERY FEW favored brands) which is a conflict of interests that resulted in, as he put it "really less sales" but a higher average selling price. EBay's CFO just has done this.
Yes Amazon does do it as do other sites. It is all a part of the AI technology. Google even does it.
I am familiar with how they work. Everything I said above still stands. They may tweak the order you find results a bit, but you can at least find your own items
Marketing teams jobs rely on this. I train our team for marketing. There's absolutely no way for the marketing team to improve results when your impressions are being directly limited.
If we're talking on Google or Amazon, there's clear ways that you could improve your own placement. Sure, you might have to invest a bit for that. But you can get a substnatial boost by following their best practices.
On eBay, the majority of 2018 you follow their best practices, and you plummet. In our category I have evidence of this happening this year (you can check my other topic for screenshots etc). Or just check Terapeak and compare categories from 1 year ago until today. Watch how the sellers who grew tremendously all did NOT offer free returns/guaranteed delivery/had poor shipping and return policies.
You don't have to jump through hoops to get added to either of their part catalogs.
On Google or Amazon, if you have anything that suddenly reduces 50% of your impressions or more, it's a clear penalty that you have hit, and there's ways to resolve it. On eBay, they will claim there's no problem, say they can't control the buyers habits (even though buyers are not seeing it) and their customer service will play games to a point to where the supervisors are no longer allowed to speak to the seller.
Sure, Amazon/Google have their problems. Most notably in the customer service scenario. But eBay has raised the bar this year for dirty practices that harmfully affect the sellers.
If your store 100% focuses on Amazon, or Google, your business will be able to thrive. This was true for eBay as well before 2018.... not anymore.
And yet there are still sellers thriving on ebay....again recent artcles of sellers making over a million were recently posted on news sites etc.
And there were sellers complaining about no sales long before this year on ebay too...go back and look in the archives. This may be when you began having issue.....but there have always been such complaints.
And there is and was no guarantee that buyers will always want what you sell either or to pay whatever you charge.
TImes change, people's wants and needs change....sellers adapt or notIt's easy to base your opinion on one success story.
Meanwhile, I have piles of research and evidence to back up what I am saying. I have followed every top seller in my category from year to year, and as I mentioned before, I provide evidence in my other topic that majority of sellers are DOWN.
Terapeak confirms this itself. Period. Top seller market share should not drop by nearly 25% in one year. Terapeak is owned by eBay now. This is solid evidence with their own software that top sellers are dropping.
There is only one seller thriving, and as I mentioned, they are NOT using best practices. EBay's recommendations will drive your store in to the hole.
You might have one success story, how about how many sellers are dropping, not due to conversion rate or click through, but because of no IMPRESSIONS?
Impressions are not something sellers, or buyers, control.
You seem to think from a perspective that everyone is out for themselves. That seems to be eBay's perspective as well. This perspective will only lead to the demise of eBay.
I can only speak for myself, but I'm on here with the hopes of giving feedback from a sellers perspective, in hopes of a better marketplace.
What, exactly, is your motive? Because you are telling sellers to adapt, but you do realize, that sellers are following the instruction of eBay CSR's, whos advice is causing them to plummet as well?
No one said anything about one success story there are examples of several just recently posted.
A sellers goal on any site should be to sell and make money...not to try to run the site or focusing on running the site. It takes a lot of time to run a business and keep it successful in this day and age....ruinning someone else's isn't going to accomplish that.
And I do not scare so easily with the whole world is ending thing...been around too long and heard it too many times over the years....and in 10 years from now someone else will still be saying it.
And ebay actually has a link for giving feedback and suggestions to them.