eBay placing temporary hold on payouts for up to 5 days while they review some details?

[ig-trucardaddict]

Any other Sellers on here had to deal with this issue?  I have no current disputes or dissatisfied customers, 100% positive feedback and have been a Top Rated Seller for close to 2 years now.   I called to get to the bottom of why they are holding my payouts and the reasoning behind it?  I spoke with multiple different reps (Sam, Harvey, David & Julius) all of which gave me a different answer without giving me exact details of what is being reviewed and what details need to be confirmed.  I was disconnected multiple times therefore had to make multiple calls where I was strung along and transferred to department after department (Customer service, Trust & Safety & Account Restrictions).  When I was finally able to get a rep on the phone that identified as a manager (Sandy), she explained that all she could tell me was that my payouts would be on hold for up to 5 business days while they review some details.  I asked her multiple times what details needed to be reviewed and was told she could not tell me as that would undermine their review?????  My income on here is my sole income therefore need my payouts to pay bills and purchase all my necessities but that obviously does not matter to them.  Unfortunately eBay continues to jerk around and screw over the sellers/buyers that continually do the right thing and operate based upon their user agreement, rules and guidelines all the while those that continually abuse the platform and screw people over get to continue perpetuating their behavior without consequence.  

[ig-trucardaddict]

Not accurate, I have sold countless items at, around or above the highest priced item recently sold and not one time were those previous transactions payment held with exception of the very first one which they stated was a sudden change in selling patterns, I could totally understand that if I was a brand new seller or again the first time I sold a card at that price point.  as i have stated multiple times my selling patterns have not suddenly changed, which as stated above would be a performance hold at which point they would have stated as much just as they did when I made my first 5k plus sale.  No reasoning was supplied other than a generic stock email of needing to confirm details with no explanation on what details need to be confirmed, which is no different than a employer withholding employee paychecks without giving a reason why other than we need to confirm details LMAO how many people would stand for that?  Their managed payments section outlines 5 reasons for payout holds, none of which apply to my current situation therefore whatever "reason" they are using is not outlined in their managed payments section or user agreement.  By law they are required to operate based upon both just as they expect their users to do so, not to mention its the ethical and right way to do business by giving an explanation of why they are holding all of your payouts.  Plus if as you say I avg $50 per sale over the last 6 months and just now jumped to $1000-$8000 sales was actually accurate then why would they have me approved to List/Sell up to $300k in items??  Not to mention why not just hold payments from those specific transactions or do so when those sales first started to take place as they did over a year ago for my first 5k plus sale???  as I have stated multiple times my selling patterns for the last 6-12 months have been the same, i have sold a mixture of items from $1 all the way up to 20K each therefore using your logic why would they do this hold again roughly a year+ after doing it for my first 5k plus sale? $1000+ sales started becoming more frequent for my account roughly a year ago.  As I have stated The very first $5k plus sale I made they placed a hold on those funds only and gave me an exact reasoning of what the hold was for and why they were doing, then once the buyer received the item they released said funds.  Since that point the only holds I have had to deal with was for any returns that I had in which case only those funds were held, not all the funds from every transaction.  there hasn't been any negative feedback left or uptick in buyer returns and/or disputes which would be the other reasoning for performance hold.  

[ig-trucardaddict]

my sentiment exactly.  At the very least give me an explanation of why and let me know what I can do to rectify the Situation, none of which was offered.  I am self employed as well, my income here is my sole income at the moment therefore delaying all my funds for an entire week+ is beyond damaging not only to my business but to me personally.  That is no different than a employer withholding employee paychecks and not giving a reason for the hold, how many people would stand for that?  there are 5 reasons they lay out in their managed payments section for Payout holds, none of which apply to my current situation therefore whatever their "reason" is, its not outlined in either the user agreement or managed payments section.  Awfully ironic & Hypocritical they expect their users to abide by their user agreement and any policies with their managed payments, yet don't want to operate by that themselves.   

[ig-trucardaddict]

SMH in theory its not legal, just going to take someone to keep detailed records, record phone calls and turn all that over to the right attorney to go after them.  In my opinion This is exactly why they force people to opt into managed payments, that way they can play god and do whatever they please with your $ all the while using it interest free and screwing sellers around as they please.  They know the vast majority of sellers on their platform aren't going to spend the $ and time it would take to hold them accountable for all the crap they pull with their sellers.  Wonder if they freeze buyers out from being able to complete their purchases for these same bull**bleep** reasons?  after all if it all is really keep eBay safe for buyers and sellers, then wonder why they don't pull this kind of **bleep** with buyers?  They routinely allow buyers to run afoul of their user agreements, such as purchasing items and then not paying for said items with zero accountability.  I am sure there are plenty of buyers that use funds made from illegal activities that purchase all kinds of stuff on eBay with the intent and purpose to launder said funds, don't see them doing anything about that.   

[ig-trucardaddict]

that would make total sense if I didn't have a history of selling $1000+ items or my selling patterns had suddenly changed which isn't the case.  My very first 1k and 5k plus sales which were both over a year ago were both held and they explained exactly why they were being held, which is far from the case this time considering they refused to give me a reason or even tell me the type of hold it was not to mention if this was due to a specific transaction only those funds would be held, not all the funds for 40+ transactions which were of all different amounts.  The most expensive items were graded therefore not counterfeit, that is part of the point of grading your collectibles when reselling them also why graded items don't have to go thru their new authenticity program which is for cards $350 and up which are not graded, only 1 of the 40+ transactions was going thru their authenticity program as all the cards sold which were over $350 were already authenticated by the grading company.  the Majority of sports cards at risk of being counterfeit are vintage cards, none of the sales being held were for vinatage cards nor were they modern cards at high risk of being counterfeit such as Jordan or Lebron Autos which are about the only modern sports cards which people will/can counterfeit.  every transaction being held was for cards manufactured in the last 2 years, none of which have counterfeit potential considering they are too new not to mention the technology used which would take massive amounts of $ in order to counterfeit them which isn't worth it for those looking to scheme a few people and make some quick $.

[emorysurplus]

i am having the same issue , i been selling on ebay for years with 2228 positive feedback rating , top rated seller status and a approved monthly selling limit of $100000 , normally we sell about $8000 worth of stuff and ship within 1 day !

Yet this morning i got the same message as you that payouts will be blocked for 5 days , i contacted customer service and they were no help either !

i think that this is no way to treat established sellers and especially in the current economy a slap in the face for small business sellers who are relying on ebay to make a living !

Maybe ebay is having financial issues and are unable to pay out all the funds ? or they discovered that they can make extra money by holding money for 5 days by cashing in on interest ?  i cant say but given that i been selling for almost 4 years and averaged $120000 in sales every year i find it odd that i never seen this hold before for the first 3 years 

[kh-jean]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.