@Anonymous wrote:
@vermonttractorpartsllc wrote:
@Anonymous,
Thanks for your reply, I just love how I am once again "crazy" in the eyes of customer service. LOL
The items did vanish, there were not any policy violations, it was a system glitch that has been going on for much longer than what your team will admit to.
I made the decision about approx. 3 years ago that I could no longer keep up with the constantly changing platform. Especially as a one man show. I sold 98% of my inventory to a bigger competitor November of 2018.
That competitor used to sell on EBAY, they are a company with 50 employees and have been in business 60 years. The owner told me they stopped selling here because the employee who was responsible for eBAY sales could not pay her own salary.
Anyway, I know that my listings were erased without an email notification. Please do not tell me otherwise.
Hi @vermonttractorpartsllc, while we do not keep a record back to the time you had these listings removed, if you have a more up to date example I'd love to look into it. My confirmation that an email is sent is only a statement of what is designed to happen, and it's entirely possible you did not receive an email due to an error or some other factor. I can look into any potential issues on our end if you have seen this at any point within the last 90 days. Also, please clarify for me if I am misunderstanding the situation, as the removals we are discussing would not be considered policy violations or glitches, they are simply the ending of listings that may not be performing as we would hope.
Edit: I wanted to add that while I can't review any emails sent as a part of these removals, I was able to find notation on your account regarding the conversations we had on this topic. It does look like accurate information was provided about why the listings were removed and appropriate next steps were discussed.
@Anonymous
After 14 plus years on the site I am no longer selling full time here anymore. As a one man show could no longer keep up with the constant site changes. The change that killed my business was the mandate of having my phone number removed from ads. This change was not universally enforced, yet I complied, in spite of so many others who did not. Yes I reported the competition that was in violation, yet it took weeks and months for enforcement action to happen.
The 3 months following the phone number removal I lost 30% of my gross sales. In 2018 jan - Nov my gross sales dropped by 33% in spite of my best attempts to market in other places like Facebook groups. That 33% was my profit.
So the net result is now EBAY is getting $10 per month from my account whereas before the site was earning between $400 and $1200 per month from my sales.
So since I am no longer an active seller and do not plan to be in the near future it seems pointless to me to discuss any further the case if vanishing listings.
I find if funny that you are now trying to convince me that this was not a problem now that I no longer have 2500 active listings or my Anchor Store subscription. .
Kind of like closing the gate after the cows got out.
FYI I was once a featured EBAY seller, so I guess I did have it going on up until management ruined it for my business on the site. I did reach out to senior management prior to selling my inventory, those conversations fell on deaf ears.
