eBay new policy to always side with Buyer, even if they know claims are blatantly fraudulent

[rocketman79]

Here is a warning to Sellers with No Return Polcies - No matter how blantly inaccurate claims of a Buyer's, eBay has decided in a new policy to always side with the Buyer.  I sold a hat It was a John Deere hat, new with tags with the tag stating it was an officailly licensed John Deere product.  Three times in the lisitng I stated that the hat was manufactured by Port & Authority.    When buyer received the hat, they claimed it was not "as described" as it was not manufactured by John Deere.  They weny on to claim that I had spent the time to buy John Deere patches and buy an embroidery sewing maching to make the hat (and I guess make all the tags).  I called eBay and they told me yes he was being 100% dishonest in his claims.  However, they stated they changed their policy and no matter how dishonest and disrespectful a Buyer  is, they have decided to side with the Buyer all the time.  To me, this makes no sense with it is so obvious that he is not an honest person.  So, I am not sure what the value of a "No Return" policy if Buyers can just make up reasons for return.  I assume buyer thought he has taken me to the cleaners and when he found he only got a good deal, this was not enough.  Sad.

[percgrabbe-0]

While it probably happens often. Not sure if its true because ebay forfeits fees each time someone gives a refund and also on both the seller and buyer side they lose money. 

[ed8108]

Ebay should make it a requirement that a buyer must present a legitimate valid reason for a return.

[percgrabbe-0]

I would be happy if they just required a return. This buyer in Japan has my item and $69. He opened a case against me. He wont agree to pay for a label even if I re-imburse him for it afterwards. He is a total scammer.  His account even ends in "7of9" like he has 9 accounts he uses to steal on ebay. Its redonkulous. 

[lex-talon]

That policy has always been in place, nothing new about it. I would suggest you change your return policy to allow returns. 

[duggmills]

I've laid out my opinion of how eBay's overseas Customer Service Company works and why it does it the way it does. That company stays in the good graces of eBay by settling claims as fast as possible.

The company provides eBay with weekly or monthly reports that answer the only question of interest to eBay.  How many complains were resolved? That's all folks.

The report doesn't go into detail about specific cases. The Customer Service Contractor doesn't have the resources to report specific cases, nor do they want or have to.

This is because eBay doesn't have the resources to evaluate specific cases, nor do they want to. It is the  reason why eBay sub-contracts the department out in the first place,  to keep it out of site and out of mind of headquarters.   As long as the number of monthly customer service cases fits within some preset value there is no reason to change anything.

The only place where sellers and buyer can lay out the details of a failed transaction and seek comment or commiseration is right here, the eBay community. It should be understood nothing goes any further.  If you're expecting a change, that can happen. Just don't expect an improvement.

One might wonder how many eBay employees actually know the workings of the CS Department? I wonder many might even know where it's located?

[chrysylys]

An example:  https://community.ebay.com/t5/Shipping-Returns/ebay-enables-criminal-behavior-by-buyers/td-p/2845490...

[ittybitnot]

That policy has always been in place, nothing new about it. I would suggest you change your return policy to allow returns. 

What for?  A buyer that wants to return on the seller's dime is going to LIE to accomplish that regardless of any return policy. Buyer just files SNAD, and they win.  The complaint need not be true, what they return need not be what they bought, etc. as always.   I would suggest that it is more pudent to make the buyer lie (repeatedly) for their phony SNAD issues.  

 If you really want to make buyers happy so they keep coming back sigh up for  the new "free (seller paid) returns" .  The procedure is nothing new. Buyers will simply be happier since they no longer need to lie about wearing the evening gown to an event and it now no longer fits. 

[chrysylys]

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@percgrabbe-0 wrote:

His account even ends in "7of9" like he has 9 accounts he uses to steal

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While I have no idea about that member's intentions, '7 of 9' is a character on "Star Trek: Voyager"

[tunicaslot]

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@lex-talon wrote:

That policy has always been in place, nothing new about it. I would suggest you change your return policy to allow returns. 

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This policy has not always been in place - the new policy has been in force since April. A seller has every right to offer no returns and in the past could fight SNAD claims that were truely buyer remorse. Even I with a 30 day return policy could fight an SNAD return and win when I proved it was a buyer's remorse case and the buyer is responsible for return shipping.

I've posted in another thread that CS is now telling sellers - return policy or not - if a buyer opens and SNAD - seller will pay return shipping and can then fight it out with Ebay to get the return shipping reimbursed. 

[smh223837]

India. Just dealt with "Eugene" who spoke English well, but not without an accent.

[ed8108]

I hear you,  policy modifications are needed to make ebay less conducive to scammers and the dishonest !

Allegations of not as described should require submission of photo evidence from a buyer. I could go on & on about what can & should be in place to make the site safer for both honest sellers and honest buyers.

I wish you good luck in selling.

[luckythewinner]

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@rocketman79 wrote:

eBay has decided in a new policy to always side with the Buyer.  

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This is not a "new" policy.

It has been happening for at least a decade, ever since eBay started offering buyers a "Money Back Guarantee".  

[catknap57]

Just had the same thing happen to me with EBAY, my item was as describe with photos, but she said I didn't describe it, though it shows right in the description, EBAY agreed with me, but said I should still take the return, I went round and round to know avail, it is ridiculous and unfair.

[catknap57]

Why should I allow returns, that is stupid I'm not a store with big money to pay for someone to try on clothes and then return what they don't want.