eBay motors returns

[redlinear]

I have a 1995 Tacoma Fuel Tank Skid Plate listed.
Just received this message from a potential buyer.  (I get several of these a month)
   "Hi, I see the ad says so, but I want to make a last confirmation that this fits a 2000 regular cab 2.7 4x4. Thanks!"
   
  My response, after double checking, was "NO, my add says nothing about 2000, or interchange. It only says what vehicle the item was removed from"
   And I headed back more polite to inform him of what the actual interchange was and answer his question about actual fitment.
   
  SO, I get this same message quite often which is basically " I see you say this fits" (which I don't).  
 Somehow eBay shoppers are getting some wrong info from eBay which is causing an increase in returns.
Been getting worse here lately. 
   How is possbile for sellers to separate ourselves from this?

[evelyb30]

1. Make sure you have all of the details and pull-downs that they make you do filled in correctly.

2. Make sure title and description are exact and correct.

3.Pray.  Bots is bots and bots is DUMB. 

I just put in a search for a sterling filigree/wirework bird Christmas ornament from the MMA. (found one this weekend for pennies and wanted to see Solds.)  What did they show me? Two birds and about 50 snowflakes.   In the Completeds they even showed silverplated snowflakes.  The sellers didn't mark their snowflakes as birds, but the bots coughed them up anyway.  Some people would believe the snowflakes would fit the need for the bird.  You get the idea. 

[tobaccocardyahoo]

This is a classic internet search problem.

Buyer searches for item for a specific vehicle.

Search returns exact searches as well as partial matches.

Buyer does not understand how to use quotes.

This is why some sites have built in fitment guides which aren't perfect but much better.

Not that sellers are blameless, many spam their item names and listings and create more unreliable results.

[chapeau-noir]

Search is harder and harder - and a lot of people are computer illiterate, only knowing how to use a phone, so know little about search operators. 

So you get this kind of weird situation. 

(I would just be glad that the buyer wrote to make their 'last confirmation' (sounds like a perverse version of one's first communion) and didn't just order the thing). 😣

[adamcartwright]

"I see the ad says so"  ??

But it doesn't say so.

That's an interaction with your actual listing and not a result of a bad search. 

This buyer is up to no good. 

[tobaccocardyahoo]

---

@adamcartwright wrote:

"I see the ad says so"  ??

But it doesn't say so.

That's an interaction with your actual listing and not a result of a bad search. 

This buyer is up to no good. 

---

This is typical of a bad search.

The listing appeared when he search for the right item.

He saw no need to read the listing, a proper auto-parts website  would have a fitment guide which prevented his buying the wrong part.

He is not up to no good. He might be stupid or lazy or both but not a thief.

[stainlessenginecovers]

If a buyer inputs their vehicle and then searches- that particular item comes up as 'fitting'. 

I don't know how the fitment works, as on all my listings I have always had to manually pick vehicles that they fit, but I understand there is some type of automated thing now??

Anyway, that is why the buyer is stating so.

But, wondering, why you don't figure out what the parts fit and then your ad would say "1993-2000 Tacoma' etc;

Seems you are leaving a lot of meat on the bone.