eBay listings removed - unauthorized user of buyer or bidder account

[hulio_496]

It looks like I'm the newest member of this elite club.

I sold and shipped this item back around 8/4. Out of pure coincidence, I checked the tracking of this item about a week ago and USPS is stating delivery attempts made but not possible because of animal interference. At this point, it has still not been delivered. I even reached out to the buyer last week and let them know the post office was trying to deliver it but it wasn't working. I thought it was odd for an item shipped priority mail to be sitting at the post office for over a week.

Now I receive the ebay email with the subject eBay listings removed - unauthorized user of buyer or bidder account.

"We also recommend you take the following actions if this buyer won the item:
- If you haven't received payment, don't complete the sale or send the item to the buyer.
- Don't communicate with the buyer directly.
- Verify any payments you've been notified of by logging in to your PayPal account (or other online payment service).
- If the buyer requests refunds or additional payments, don't send any money without contacting eBay first.
- If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment."

I was already paid, that's why I shipped. The only thing I find odd is that ebay suggests I stop delivery. Isn't that fraud? The buyer hasn't reversed PayPal charges on me yet but I expect that may be next.

So at this point I'm not sure if I'm supposed to follow ebay's recommendation to intervene with the post office or let this ride because I've been paid, I have proof of the transaction, tracking number and history, etc.

This item must be bad luck because the first time I sold it, the buyer didn't pay me. The next buyer won the auction for $50 less and now it's turned into this. If that item comes back to me I think I'll just keep it.

[janet9988]

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@tripper101 wrote:

So you agree in helping out the theif instead of doing what ebay say's to do.  I must be missing something here.  I don't get it.

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Recalling the package costs around $10.00-$15.00 .....ebay and Paypal will not pay for that.

It is also not guaranteed to work, yet you still pay the fee. Ebay is only looking out for their interests in having you recall/ intercept the package before delivery so they wont have to stand behind the seller protection.

If the seller recalls the package it will show that the seller did not do their job and they will earn a defect and a ding on their shipping  and not recover the money for shipping. How fair is that to the seller?

Let the item go through the system. If the item returns on its own then the seller will not be at fault.

[Anonymous]

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@hulio_496 wrote:

It looks like I'm the newest member of this elite club.

I sold and shipped this item back around 8/4. Out of pure coincidence, I checked the tracking of this item about a week ago and USPS is stating delivery attempts made but not possible because of animal interference. At this point, it has still not been delivered. I even reached out to the buyer last week and let them know the post office was trying to deliver it but it wasn't working. I thought it was odd for an item shipped priority mail to be sitting at the post office for over a week.

Now I receive the ebay email with the subject eBay listings removed - unauthorized user of buyer or bidder account.

"We also recommend you take the following actions if this buyer won the item:
- If you haven't received payment, don't complete the sale or send the item to the buyer.
- Don't communicate with the buyer directly.
- Verify any payments you've been notified of by logging in to your PayPal account (or other online payment service).
- If the buyer requests refunds or additional payments, don't send any money without contacting eBay first.
- If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment."

I was already paid, that's why I shipped. The only thing I find odd is that ebay suggests I stop delivery. Isn't that fraud? The buyer hasn't reversed PayPal charges on me yet but I expect that may be next.

So at this point I'm not sure if I'm supposed to follow ebay's recommendation to intervene with the post office or let this ride because I've been paid, I have proof of the transaction, tracking number and history, etc.

This item must be bad luck because the first time I sold it, the buyer didn't pay me. The next buyer won the auction for $50 less and now it's turned into this. If that item comes back to me I think I'll just keep it.

---

Hey, happy to clarify that when we have reason to believe the buyer's account has been fraudulently used the steps provided in the email we sent to you would be your next best course of action. It would not be considered fraudulent for you to stop shipment on a package under these circumstances, as there is reason to believe the order was not authorized by the account owner. Since you shipped the item before receiving any notification concerns, PayPal is typically able to protect you through their seller protection policies.

It is likely that the funds will be reversed in this transaction in the future and we are unable to ensure that a seller is left without the item and the payment. While protection options are available through PayPal, it is in your best interest to try and prevent your product from being delivered to a party that has fraudulently attempted to obtain it. This would not create any kind of negative impact on your account and is a suggestion to cover your bases in the event that compensation is not able to be obtained through PayPal. Since we cannot guarantee PayPal coverage and we do not offer financial compensation for these situations, we recommend recalling or stopping the shipment as a way of minimizing/preventing losses in the transaction.

[d-k_treasures]

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@Anonymous wrote:

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@hulio_496 wrote:

It looks like I'm the newest member of this elite club.

I sold and shipped this item back around 8/4. Out of pure coincidence, I checked the tracking of this item about a week ago and USPS is stating delivery attempts made but not possible because of animal interference. At this point, it has still not been delivered. I even reached out to the buyer last week and let them know the post office was trying to deliver it but it wasn't working. I thought it was odd for an item shipped priority mail to be sitting at the post office for over a week.

Now I receive the ebay email with the subject eBay listings removed - unauthorized user of buyer or bidder account.

"We also recommend you take the following actions if this buyer won the item:
- If you haven't received payment, don't complete the sale or send the item to the buyer.
- Don't communicate with the buyer directly.
- Verify any payments you've been notified of by logging in to your PayPal account (or other online payment service).
- If the buyer requests refunds or additional payments, don't send any money without contacting eBay first.
- If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment."

I was already paid, that's why I shipped. The only thing I find odd is that ebay suggests I stop delivery. Isn't that fraud? The buyer hasn't reversed PayPal charges on me yet but I expect that may be next.

So at this point I'm not sure if I'm supposed to follow ebay's recommendation to intervene with the post office or let this ride because I've been paid, I have proof of the transaction, tracking number and history, etc.

This item must be bad luck because the first time I sold it, the buyer didn't pay me. The next buyer won the auction for $50 less and now it's turned into this. If that item comes back to me I think I'll just keep it.

---

Hey, happy to clarify that when we have reason to believe the buyer's account has been fraudulently used the steps provided in the email we sent to you would be your next best course of action. It would not be considered fraudulent for you to stop shipment on a package under these circumstances, as there is reason to believe the order was not authorized by the account owner. Since you shipped the item before receiving any notification concerns, PayPal is typically able to protect you through their seller protection policies.

It is likely that the funds will be reversed in this transaction in the future and we are unable to ensure that a seller is left without the item and the payment. While protection options are available through PayPal, it is in your best interest to try and prevent your product from being delivered to a party that has fraudulently attempted to obtain it. This would not create any kind of negative impact on your account and is a suggestion to cover your bases in the event that compensation is not able to be obtained through PayPal. Since we cannot guarantee PayPal coverage and we do not offer financial compensation for these situations, we recommend recalling or stopping the shipment as a way of minimizing/preventing losses in the transaction.

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So you are saying that paypal may not cover a UA chargeback? even though it's written in their user agreement?

[sg51]

Since we cannot guarantee PayPal coverage and we do not offer financial compensation for these situations, we recommend recalling or stopping the shipment as a way of minimizing/preventing losses in the transaction.

So the key remaining question looks to be a paypal question.

If the stuff does get successfully recalled, and is returned to seller, is seller allowed to keep both the stuff and be protected by paypal?

Issuing a partial refund in a situation where there is a credit card UA chargeback pending seems analogous to taking a $10 bill you found in McDonald's parking lot, and giving it to the counter person.  I mean, it could get back to the one who lost it, but probably not.

Thanks to @Anonymous for clarifying that no coverage is offered to an ebay seller for the costs of recalling the package and the lost shipping should it be recalled.

[sg51]

So you are saying that paypal may not cover a UA chargeback? even though it's written in their user agreement?

Wouldn't it seem odd for an employee of one company to commit that a 2nd company will provide such a future service?  I'm wondering how that would work.

Here as a community member, it's a whole different story.  Most of us have won our own UA cases with very little hassle from Paypal, and thus we feel confident in predicting that OP will have a similar successful experience.

[missjen831]

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@sg51 wrote:

Since we cannot guarantee PayPal coverage and we do not offer financial compensation for these situations, we recommend recalling or stopping the shipment as a way of minimizing/preventing losses in the transaction.

So the key remaining question looks to be a paypal question.

If the stuff does get successfully recalled, and is returned to seller, is seller allowed to keep both the stuff and be protected by paypal?

Issuing a partial refund in a situation where there is a credit card UA chargeback pending seems analogous to taking a $10 bill you found in McDonald's parking lot, and giving it to the counter person.  I mean, it could get back to the one who lost it, but probably not.

Thanks to @Anonymous for clarifying that no coverage is offered to an ebay seller for the costs of recalling the package and the lost shipping should it be recalled.

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My question is.....in this situation does eBay initiate a refund for the buyer? And if so, does the seller then have to contact PayPal for seller protection? Or does eBay simply notify the seller of the unauthorized ebay account usage and let the buyer contact PayPal or their card issuer to dispute the payment and then that is when seller protection kicks in?

[d-k_treasures]

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@sg51 wrote:

So you are saying that paypal may not cover a UA chargeback? even though it's written in their user agreement?

Wouldn't it seem odd for an employee of one company to commit that a 2nd company will provide such a future service?  I'm wondering how that would work.

Here as a community member, it's a whole different story.  Most of us have won our own UA cases with very little hassle from Paypal, and thus we feel confident in predicting that OP will have a similar successful experience.

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Well, he's saying nothing will happen if you recall the package on ebay, but leaves unanswered how that would play out in a UA chargeback with paypal. 

You are correct - it's a whole different story. But it should be the complete story, not the Cliff Notes.

[Anonymous]

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@missjen316 wrote:

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@sg51 wrote:

Since we cannot guarantee PayPal coverage and we do not offer financial compensation for these situations, we recommend recalling or stopping the shipment as a way of minimizing/preventing losses in the transaction.

So the key remaining question looks to be a paypal question.

If the stuff does get successfully recalled, and is returned to seller, is seller allowed to keep both the stuff and be protected by paypal?

Issuing a partial refund in a situation where there is a credit card UA chargeback pending seems analogous to taking a $10 bill you found in McDonald's parking lot, and giving it to the counter person.  I mean, it could get back to the one who lost it, but probably not.

Thanks to @Anonymous for clarifying that no coverage is offered to an ebay seller for the costs of recalling the package and the lost shipping should it be recalled.

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My question is.....in this situation does eBay initiate a refund for the buyer? And if so, does the seller then have to contact PayPal for seller protection? Or does eBay simply notify the seller of the unauthorized ebay account usage and let the buyer contact PayPal or their card issuer to dispute the payment and then that is when seller protection kicks in?

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Generally, when we confirm a buyer's account has been used without authorization a refund would be initiated by eBay shortly after. When eBay or PayPal ensure a refund is provided to a buyer who has had their account used without permission, we can avoid added fees for the seller from a chargeback with the financial institution. While I can't speak on behalf of PayPal and the specific steps they will take, I have spoken with sellers who were covered for shipped items when the notification of unauthorized use came after the item was shipped. PayPal would be able to address these situations more directly for potential coverage.

[missjen831]

Thank you Trinton! That is exactly what I wanted to know. I wasn't sure how unauthorized account use was handled by eBay. 

[janet9988]

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@Anonymous wrote:

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@missjen316 wrote:

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@sg51 wrote:

Since we cannot guarantee PayPal coverage and we do not offer financial compensation for these situations, we recommend recalling or stopping the shipment as a way of minimizing/preventing losses in the transaction.

So the key remaining question looks to be a paypal question.

If the stuff does get successfully recalled, and is returned to seller, is seller allowed to keep both the stuff and be protected by paypal?

Issuing a partial refund in a situation where there is a credit card UA chargeback pending seems analogous to taking a $10 bill you found in McDonald's parking lot, and giving it to the counter person.  I mean, it could get back to the one who lost it, but probably not.

Thanks to @Anonymous for clarifying that no coverage is offered to an ebay seller for the costs of recalling the package and the lost shipping should it be recalled.

---

My question is.....in this situation does eBay initiate a refund for the buyer? And if so, does the seller then have to contact PayPal for seller protection? Or does eBay simply notify the seller of the unauthorized ebay account usage and let the buyer contact PayPal or their card issuer to dispute the payment and then that is when seller protection kicks in?

---

Generally, when we confirm a buyer's account has been used without authorization a refund would be initiated by eBay shortly after. When eBay or PayPal ensure a refund is provided to a buyer who has had their account used without permission, we can avoid added fees for the seller from a chargeback with the financial institution. While I can't speak on behalf of PayPal and the specific steps they will take, I have spoken with sellers who were covered for shipped items when the notification of unauthorized use came after the item was shipped. PayPal would be able to address these situations more directly for potential coverage.

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So does ebay take the money from the seller and just let the seller deal with Paypal? I thought eBay was suppose to ensure the seller was protected. I would think ebay would just eat the loss as ebay says they have seller protection. Or, is seller protection only for item not received claims? If only the latter is true then ebay needs to state that clearly that seller protection is only for INR claims.  It seems that it is not stated anywhere that in the case of a members(buyers) account being used fradulantly that the seller will NOT have EBAY protection. I think that needs to be clearly stated under the seller protection policy.

[sg51]

 I would think ebay would just eat the loss as ebay says they have seller protection.

Paypal eats the loss, as the effect of seller protection.

Paypal collects the fee for covering such losses.  And paypal is extraordinarily prepared to detect and block UA attempts in the first place.  It's at least half of what they do to earn their 3%.

[bluecuda1971]

It seems like you have two different choices, one being right through eBay's eyes and the other PayPal's.

You would most likely win a UA chargeback case through PayPal. However being separate companies eBay cannot guarantee you will win or force them to close a case in your favor.

Therefore in eBay's eyes the best thing is to recall the package and get the item back in your possession ASAP. Trinton confirmed there would be no negative effects on your account, but you would be out the costs of shipping and recalling the package.

So if I had to make a choice, it would depend on the value of the item.  If it's lower in value, you could probably take the chance of winning if a case is opened with PayPal. If it's expensive... say several hundred dollars... it might be best just to recall it and eat the costs of doing so.

Funny side note, I was watching a number of the structures you had for auction a few weeks ago... Small world. 🙂

[themagicmountain]

x

[janet9988]

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@sg51 wrote:

 I would think ebay would just eat the loss as ebay says they have seller protection.

Paypal eats the loss, as the effect of seller protection.

Paypal collects the fee for covering such losses.  And paypal is extraordinarily prepared to detect and block UA attempts in the first place.  It's at least half of what they do to earn their 3%.

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BUT this seems to be an EBAY unauthorized use.. NOT a paypal/credit card unauthorized use claim....at least that is the way I read it.  Confusing.