A buyer bought an item, received it then opened a case claiming that the usb dongle with CAD project was not what he expected and that the item was different from the description.
You said you fulfilled your obligation as a seller in full and provided a mail receipt that the item has been sent to the buyer. You would definitely win an item not received case but the buyer was claiming what he received was not what he expected, and was different from the description. That would be an item not as described claim.
When a buyer files a not as described claim if you want the item back you must provide a return label and refund when the item is returned. eBay does not decide if your item matches the description or not. They just want to seller to fix the problem and address the buyer's concern. If you don't you can end up losing the item and the money, and you'll get a DEFECT for having a case UNRESOLVED by the seller.
Please read. This is from the MBG policy
"When an item doesn't match the listing description
If a buyer receives an item that doesn't match the listing description, the buyer needs to request a return from My eBay. The seller should address the buyer's concern and offer a solution, such as accepting a return, offering a replacement or refund.
If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. "
The buyer filed a claim and you did not respond with a solution, accept the return or provide a return label!
"When an item isn't returned to the seller
In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:
The seller chooses not to accept a return request or provide a return shipping label."
https://pages.ebay.com/help/policies/money-back-guarantee.html
If you lost your money it was your fault for not providing a return label. Once you provide a label it was up to the buyer to put something in the mail by 5 days. If they don't then your money is returned back to you.
As far as the category you listed in, it was the wrong category. You were not selling a router. It appears you were selling digitally delivered goods, PLANS to build something. "Please Note: These Plans are digital files only"
Therefore, IF you were an APPROVED seller for digitally delivered goods they needed to be listed in Everything Else> Information Products> Other Information Products. Did eBay approve you to sell
https://www.ebay.com/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id=4...
I'm sorry if you lost $ but it was due to not following policy. And being rude to people with factual information is not acceptable behavior here.
Maybe you will learn something from my post, maybe not.
