We as a seller were just victims of a fraud on eBay on a transaction of $4000. We sold an item to a buyer, after a few days he filled a claim on eBay that the device doesn't turns on. We suggested to call the manufacture for warranty purposes, he denied. We were obligated in this case to accept the return and pay postage. Upon arrival there were only 3 boxes of copy paper. We immediately called eBay, they suggested not to escalate the case because we will immediately will loss it, they asked that somebody at the high value department calls me back. I talked to an agent and he said he will send a request to check this buyer and if they find he was abusing their servers, etc. In the meantime the buyer escalated the case and was closed in his favor. I called again eBay and asked to talk to the same department, Dave called us and asked my name, then the call was disconnected, he didn't call back and there is no way to reach them directly. After a half an hour we got an email from him starting "I am reaching out to you as a follow up to our phone conversation" and that he read the details and that the decision was made and final.
I have made a further research since eBay didn't make it and sent an email to the high value department with new evidences. This buyer was arrested a few times in the past by the police for theft of goods. We also sent to eBay a copy of their USPS label confirming he shipped 16.8 lbs, almost 7 lbs less than the original weight of this device. We didn't receive any reply just a new email they they decision was final.
