eBay

my-cottage-books-and-antiques · ‎12-15-2023

Per the ValueAddedResource blog, it appears ebay is testing its way into a solution for auto payment/ combined shipping. Worth a read:

https://www.valueaddedresource.net/ebay-payment-process-offers-auctions/

hotsoapy · ‎01-04-2024

ebay is using a broad sweeping method bent on losing paying buyers, reducing overall sales, crushing sellers profit. lets go!

all because the minority a few bad users were allowed to be themself and remain users.

and it has worked so far curbing my ebay spending down to $.00 since implementation. Congrats!

nenu-5410 · ‎01-07-2024

@ittybitnot wrote:
It may just take the seller to accept many offers for the same thing (sort of like they can SEND blind offers to multiple buyers for the same thing) and have those that thought their offer was accepted get angry when the supposed "you snooze you lose clause" takes effect.

https://community.ebay.com/t5/Selling/Accepted-Offers-but-it-s-showing-Sent-Offers/m-p/34182616#M232...

In this one the seller does have the default set to YES requirements set, and I suggested they turn them off and see if it goes back to normal. It has been said by other "buyers" that if the seller turns those off "mid stream" so to speak the autobilling ceases even if the seller put up a payment source in order to bid. Don't know about offers.

I sent an offer on a Buy It Now or Make Offer item this morning.

The seller did have the buyer requirement to stage autopay on offers at least set to the default YES.

In case the seller chose to accept my offer, I staged my credit card preapproved by Adyen to fail. Doing the same via PayPal would not work, as they would find another funding source.

EBAY ALREADY ANTICIPATES for when the seller accepts an offer but payment fails. And checking from another not-logged-in-to-eBay browser, the listing was still live. (This is good, as the seller might still close a sale at the full price.)

I then went through a normal "Check out now" as eBay urged in their message.

Since eBay immediately tried to autobill, it seems to mean for seller-accepted offers that there are not the in-test 3 days to arrange for a combined shipping discount, and that accepted offers and auction wins do not (normally, unless autopay failed) await payment together in the shopping cart.

go-bad-chicken · ‎01-07-2024

@nenu-5410 wrote:
@ittybitnot wrote:
It may just take the seller to accept many offers for the same thing (sort of like they can SEND blind offers to multiple buyers for the same thing) and have those that thought their offer was accepted get angry when the supposed "you snooze you lose clause" takes effect.

https://community.ebay.com/t5/Selling/Accepted-Offers-but-it-s-showing-Sent-Offers/m-p/34182616#M232...

In this one the seller does have the default set to YES requirements set, and I suggested they turn them off and see if it goes back to normal. It has been said by other "buyers" that if the seller turns those off "mid stream" so to speak the autobilling ceases even if the seller put up a payment source in order to bid. Don't know about offers.
I sent an offer on a Buy It Now or Make Offer item this morning.

The seller did have the buyer requirement to stage autopay on offers at least set to the default YES.

In case the seller chose to accept my offer, I staged my credit card preapproved by Adyen to fail. Doing the same via PayPal would not work, as they would find another funding source.

EBAY ALREADY ANTICIPATES for when the seller accepts an offer but payment fails. And checking from another not-logged-in-to-eBay browser, the listing was still live. (This is good, as the seller might still close a sale at the full price.)

I then went through a normal "Check out now" as eBay urged in their message.

Since eBay immediately tried to autobill, it seems to mean for seller-accepted offers that there are not the in-test 3 days to arrange for a combined shipping discount, and that accepted offers and auction wins do not (normally, unless autopay failed) await payment together in the shopping cart.

Nice test. I'm curious, when you went to checkout after your initial payment failed, was PayPal an available payment option?

My biggest gripe with eBay's new upfront payment requirement is that PayPal as of right now is not an available payment option.

ittybitnot · ‎01-07-2024

My biggest gripe with eBay's new upfront payment requirement is that PayPal as of right now is not an available payment option.

@go-bad-chicken

Though I have never complied with putting up a payment source in order to make an offer or bid, the screen shows PayPal as an option for me. I do know that a buyer cannot use PayPal Credit, or PayPal Pay in 4. I forget if they can use a bank account, but for some reason I think not.

ittybitnot · ‎01-07-2024

are not the in-test 3 days to arrange for a combined shipping discount, and that accepted offers

@nenu-5410

Thank you so much for your test and those screen shots. It has been assumed that the "three day delay" on auto billing only related to auctions.

Please correct me if I am wrong, but it appears you would have been auto-charged (if your payment had not failed) immediately. That is unlike what others have been seeing with Buyer Generated Offers and Seller Generated Offers alike. Seller preferences set to YES or NO seems to have no effect on the new procedure. Buyer sends offer, seller accepts offer which is renamed YOU SENT and offer. If the seller accepts, (as suggested by your screenshot) the buyer is not notified that you accepted, but rather gets a message YOU HAVE AN OFFER. This screen has no option for the buyer to accept this offer. They can pay, decline, or ignore. None of these transactions seem to autobilled when the seller accepts regardless of a YES or NO buyer requirement on the sellers account.

A few posters said that they had intermittent offers sent by the buyer and accepted end up sold and awaiting payment, while others of the same seller's accepted buyer generated and accepted offers did not.

Your post is quite interesting with the transactions dated today. Maybe they are changing it yet again.

There are a lot of discussions about this. Here are just two:

https://community.ebay.com/t5/Selling/Received-offers-turning-into-sent-offers/m-p/34183295#M2328738

https://community.ebay.com/t5/Selling/Offers-being-accepted-then-not-showing-up-as-sold-creating-hav...

This one shows screens of what a seller sees for auto-billing for auctions:

screens: https://community.ebay.com/t5/Selling/Our-1st-buyer-using-autopay-on-an-auction/m-p/34211586#M233624...

nenu-5410 · ‎01-07-2024

@go-bad-chicken wrote:
Nice test. I'm curious, when you went to checkout after your initial payment failed, was PayPal an available payment option?

My biggest gripe with eBay's new upfront payment requirement is that PayPal as of right now is not an available payment option.

The failed autopay dropped into the eBay shopping cart, where it risked being removed if

- another buyer does BIN at full price

- another buyer's autopay succeeds (if multiple seller-accepts are a thing now)

- seller cancels after seeing the backstop undeliverable address provided with the failed* autopay

*eBay generates an abbreviated Order Details page even though no payment has been made. eBay tried to autobill IMMEDIATELY -- there was no seller "you sent an offer" and buyer "you have an offer" boomerang when the seller accepted my offer, likely on the bait of an immediate autopay.

Too, more items could be added, to join other items already in the cart, which is used as a storage area to compare items which may or may not ever be purchased, and that throws up an alert whenever an item is no longer available and has been automatically removed from the cart.

And yes, all Adyen (credit/debit card plus Google Pay or Apple Pay) payment methods and PayPal are available at eBay Checkout after the failed autopay.

Then PayPal also presents every funding source at PayPal Checkout (that's the name of that page) as usual.

go-bad-chicken · ‎01-07-2024

@nenu-5410 @ittybitnot @my-cottage-books-and-antiques @valueaddedresource

I'm making assumptions based off of some other discussions primarily surrounding auctions and eBay's auto pay pop up window asking for a payment source. In some of those discussions buyers reported that PayPal was not an option and that eBay was asking bidders to supply a credit card.

Maybe eBay has fixed this issue and added PayPal?

Or

Maybe the payment screens are totally different between auctions and offer?

I have yet to hit any of these myself but I'm assuming that this will be standard for all of us sometime here in the near future.

gurlcat · ‎01-07-2024

@racine wrote:

How can you make an offer with confidence when someone else can simply steal it if you don't happen to be around or available to pay at the precise moment the offer is accepted? This makes the process essentially useless. There needs to be a period to pay given the buyer so that they can make good with the assurance no one else snipes it away.

They can't steal something that isn't yours. When someone pays because they ARE ready to pay, it is simply called "buying." The days of 'discount PLUS dibs' are over.

toomuchstuffagain35 · ‎01-07-2024

Since this autopay I've seen buyers report that PayPal was an option when setting up the payment info when asked but when it was autobilled it went straight to either their PP balance or from their attached bank account rather than having an option to use PP Credit even if that was their PP selected preferred way to pay.

Basically, it's freaking mess and no-one kn bows what's going to happen until it does.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

racine · ‎01-09-2024

@gurlcat:

You seem to have had bad experiences with buyers that I'm not familiar with because I still see no reason for this policy.

When an offer is made to a seller, and the seller accepts that offer, what makes you think there shouldn't be a reasonable time period for the buyer to complete the transaction? Same as a purchase. Offers are made in good faith as an agreement between the buyer and seller as to a price. It forgoes the auction process, not the need to pay NOR the need to allow time to pay. Why is it good business to pull the rug out from a solid, well-intentioned buyer who would follow through just perfectly just because they didn't happen to receive the email yet or didn't have time to read or respond to it in a nanosecond...or hour...or eight hours?

I don't receive emails immediately from eBay. They often don't even arrive for hours many times. Not only that, I live a life and cannot read and respond to an email immediately no matter when it is sent. There is always delay. That's why it is essential that the accepted offer have a time frame associated with it. In the real world, making an offer and having that offer accepted is a contract, and there needs to be a reasonable time for that to be transacted as expected AND the terms need to be communicated, which they were not in my case. Nothing was said to indicate that now, suddenly, someone can yank an item that used to be assured to be yours if the offer was accepted.

Why is allowing time for someone to pay, where they are guaranteed their item, any different than an auction where people get a chance to deal with things reasonably? As I say, the offer only changes price...and it's not always a discount you should admit. If auctions worked the way offers not work, there would never be a solid winner because anyone could bid until the item was paid for. That is simply impossibly impractical.

As I say, there must be some reason this monstrosity of a policy, but it surely doesn't pertain to anything I've ever experienced in my decades on eBay.

gurlcat · ‎01-09-2024

"As I say, the offer only changes price...and it's not always a discount you should admit."

Admit what? That an offer is .... what, sometimes the same amount, or more, than the BIN price? I can't imagine why anyone would make such an offer, and I've certainly never heard of anyone doing it.

But y es you are right, I have had a bad experience with (some) buyers. So bad that at times I have just turned off the 'make offer' feature for all my listings for some period of time, then eventually turn it back on, only to get frustrated again. Maybe you are a good buyer and don't make offers on things you don't have the money for, so you can't picture how other buyers are. There are compulsive shop-aholics who make offers ....not so much for the discount ... but specifically FOR the time to pay, taking eBay's leniency as a loophole to "secure" an item so nobody else can get it, until they get their paycheck or whatever. But some of them just never pay at all, and don't even have the decency to write a cancellation request, so then I have to relist the item, after 4 days of it being unavailable to good buyers.

I have always said eBay should simply shorten the window to pay, down to 24 hours which would be perfectly reasonable. But instead they're dealing with the problem these other ways, with immediate payment required or leaving the (BIN) item available for anyone to buy. -They seem to be in limbo as to which they are going to stick with. I hope they choose the latter, because the immediate pay thing isn't working very well.

But I definitely think they need to be more transparent about what they're doing. Like in your case, not notifying you that your accepted offer did not entitle you to an exclusive right to that item, that was wrong and unfair to you. But now that you know, you'll just have to get used to offers not entitling you to exclusive rights to items. I'm sorry about your email situation, but if it's that slow and you really want an item, you can still buy it for the BIN price. But as for making an offer, if you thought of it as a "contract" before, you will now need to think of it more like a "coupon," one you can use or not use, but hurry because supplies are limited -limited to maybe just one!

I see some buyers having tantrums, saying they're not going to buy here anymore because of these changes. That's fine because eBay gets new buyers every day. And the new ones will come and marvel at the ability to make/receive offers and win items at auction, which they couldn't do at all before, at any other online platforms they shopped on. And the ones who say they're leaving -well, if offers and auctions are so important to them, I don't know where they'll go after leaving, because everywhere else is purely BIN.

hotsoapy · ‎01-19-2024

either this **bleep** policy is losing money or tantrums are working. rookies marveling at 13$ items is not what built ebay.

buyers spending loot is. people vote with their wallet. prepaid bids are failure, period and at this time is discontinued.

next is the goofy prepay to make an offer.

unfortunately many of the changes ebay has made through the years cannot be reversed.

preferred payment method hurts their bottom line and will just go away forever if theyre smart.

gurlcat · ‎01-19-2024

@hotsoapy wrote:
either this **bleep** policy is losing money or tantrums are working. rookies marveling at 13$ items is not what built ebay.

Everyone was a rookie when eBay began, and every business that wants to endure must have new customers steadily coming. Whatever factors or even people who "built" something don't matter any more than the next new factor or builder. -Ask Sears and Kmart.

Not sure what you mean about "13$ items" but eBay has always been a place where people could find things at all price points. I'm curious though -your account says you're in the U.S. but did you know that in the U.S. we put the dollar sign before the numerals?

buyers spending loot is. people vote with their wallet. prepaid bids are failure, period and at this time is discontinued.

You mean prepaid bids for auctions? -May I ask what makes you think that is discontinued? I hope you're right because if fully implemented I can't see how it could work with people aiming to snipe their wins in the final seconds. I know that would be blissful to the minority of bidders who don't quite get how proxy bidding works and hate when they lose auctions as a result of that ignorance, but for everyone else the end of sniping would make auctions a lousy option. And I mean that from the point of view of someone who is both a frequent buyer who wins auctions by sniping, and a seller who lists some of my items as auctions and I get the majority of my winning dollars in those final seconds.

As I keep saying, simply shortening the payment time window for winners would be much better than the silly pre-auth payment thing.

next is the goofy prepay to make an offer.
unfortunately many of the changes ebay has made through the years cannot be reversed.
preferred payment method hurts their bottom line and will just go away forever if theyre smart.

Again, I couldn't agree more. I'm so thrilled to see that eBay is experimenting with the more logical approach of leaving items with accepted offers visible in search results, and purchasable by anyone who is ready to pay. To me that's the absolute perfect solution. In fact, not only would it make more sense than pre-auth; it could also eliminate the payment time window thing altogether. -If a buyer accepts a seller offer, or makes an offer that the seller accepts, it could just be a discount they'll be able to use whenever they get around to paying ... whether it be the same day or a month later ....assuming nobody else has bought it .... but they wouldn't have exclusive right to buy the item at the discount price or ANY price! And why should they? -That's what I've never understood. Why should getting a better deal also entitle them to 4 days where nobody else can get the item, even WITHOUT haggling for a deal?!!!

dbfolks166mt · ‎01-19-2024

either this **bleep** policy is losing money or tantrums are working. rookies marveling at 13$ items is not what built ebay.

buyers spending loot is. people vote with their wallet. prepaid bids are failure, period and at this time is discontinued.

next is the goofy prepay to make an offer.

unfortunately many of the changes ebay has made through the years cannot be reversed.

preferred payment method hurts their bottom line and will just go away forever if theyre smart.

I don't see it "going away forever" anymore than IPR going away on BIN. My only hope is they leave the seller with the option as to whether to use it or not.