eBay Suspended my Account with no reason

[houseofbrandsgr]

Hi all,

I have been selling from overseas (EU) for the last 3.5 years and I also was a Power Seller. And I say was because today, without any notice or info for its decision, eBay decided to limit my selling privileges. I had no open requests or cases, no negative feedback the last 11 months, so I asked what was the reason for limiting my account. Their answer is: "The reason we have restricted your selling privileges is to help keep eBay a safer place for buyers and sellers." And that's it. Has this happened to anyone ?

It's very furstrating after all the glitches and the slow sales for the last 4 months (at least) that eBay is responsible to get your account suspended with no reason. Personally speaking I will look for other platforms that are much more seller friendly and also cheaper.

[dhbookds]

Well, you did get a reason........to keep the site safe.   I would guess the reason is some sort of counterfeit/fake claims.....you're selling name brand stuff, including perfumes.....which may be suspect....

you could try contacting a blue Face Book  Ebay for Business , if you want further explanation.....a chance to come back, etc...  that has worked for some.

[goodluckselling]

The best thing you can do is to go to your seller dashboard  and it will give you details about your seller ratings.  You will find out if you are TRS, above standard or below standard and reports about how you got to where you are

This is where I think you will find your answer.

Good Luck!

[houseofbrandsgr]

Thank you for your reply which probably explains what happened. Unfortunately eBay could have asked for proof of what I am selling is original, for example by asking the invoice (like Amazon does), but they decided to block my account without any investigation and I insist without reason

[hyperrush]

Have you got in the past warnings about counterfect items? Check your message mailbox if you have some.

[houseofbrandsgr]

Thanks !

Well I am above standard to all regions except "Global" where I am "Top Rated".

[houseofbrandsgr]

I got a message on 23rd of July for Image Copywrite violation. That was the only message I got from eBay recently

[penguins_dont_fly]

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@houseofbrandsgr wrote:
Thank you for your reply which probably explains what happened. Unfortunately eBay could have asked for proof of what I am selling is original, for example by asking the invoice (like Amazon does), but they decided to block my account without any investigation and I insist without reason

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There's always a reason.

Have you had any VeRO complaints?

Has anybody accused you of selling counterfeits?

Are you selling brand name items at below market price?

Have you canceled any orders "Out of Stock"?

How do your shipping metrics look?

What does your dashboard look like?

https://sellerstandards.ebay.com/dashboard

[penguins_dont_fly]

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@houseofbrandsgr wrote:
I got a message on 23rd of July for Image Copywrite violation. That was the only message I got from eBay recently

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And did you fix that? 

Did you relist an item that had been taken down?

[houseofbrandsgr]

Thank you for your assistance.
eBay deleted the particular listing with the copywrited picture, so I couldn't relist it anyway.
After 4-5 days I created a new listing of the product with a picture I took myself.

[emerald40]

Are you sure the copyright was the only problem with that listing.

That is why we advise sellers if ebay takes a listing down for any reason, right or wrong, do not relist it.

[houseofbrandsgr]

this is the email I got from eBay :

Your listing has been removed: Copyright Violation - Unauthorized Image

Hello fashion*stars,

After reviewing your eBay account, we've taken the following action:
- Listings have been removed. A list of items that were removed can be viewed at the bottom of this message.
- We have credited all associated fees except for the final value fee for your listing(s).

Your listing was reviewed after the rights owner notified us that your listing used their copyrighted image without permission.

We encourage you to take your own photographs when listing your item. This helps potential buyers better understand what they are purchasing and helps to avoid any confusion after the transaction is complete.

[hyperrush]

outch that is the season of suspension. Be carefull of your pics, i had that problem too, the only method is remove soon the listning and do not relist again.

[gew6463]

I'm a bit confused; the title says your account was "suspended", but then you say it was restricted. Aren't those 2 different things? I thought a suspended account couldn't sell at all (for a certain time period), but a restricted account could, but with limitation of the amount they can sell. Are they actually the same thing? 

While Ebay asking for proof of legitimacy might be an answer, I find it hard to believe they could actually keep up with reviewing all that, considering the volume of sellers there are that sell product here that is prone to being counterfieted. Lack of employees/man-hours to do so may have made it feasible to them to restrict the amount any one seller can sell of certain products, possibly also being based on longevity or store level. I could be wrong about that of course, but just a thought. 

I am curious though. If another selling platform is cheaper, then why would you sell here? I'm not being sarcastic at all. I do understand diversity in selling. I have checked elsewhere myself, and Ebay still has a Overall better platform in my opinion. But selling on Ebay is definitely not for everyone. Especially if it personally costs you more, and is not workable for your business plan. Perhaps overseas has other platform options that are not available here. 

[emerald40]

Was this your first warning, or were you warned before?