I've been a seller on here for many years. I started handling my transactions/payments in a new fashion at the start of 2020. Rather than wait for a bill, I'd sell a few items and pay my balance to $0. I'd write down all of the related expenses to each transaction in a ledger (individually). I instantly noticed that ebay's itemized fees were not adding up correctly. I don't upgrade anything, nor do I pay insertion fees - only FVF and store fee. For example - after paying my balance to $0.00 and selling an item, I would see an FVF of $10 for the item and an FVF of $1.00 for the shipping. I would jot those down in my ledger and notice that somehow my new balance was $11.23.... I called and asked and they informed me "when your store is billed on the 15th the system audits itself and everything will get worked out. If there is an overage it will be offset against your store cost" - OK, good answer. I continued keeping an eye on it and the store cost was not affected. I did however, find an on-going pattern of itemized FVFs not tallying up to the new outstanding balance.... Several more calls over the last 8 months and several more excuses and "we're looking into it".... I've noticed it brought up a couple times from others in Facebook as well....
So, September comes and I get moved over to managed payments. The last 2 weeks of August added up to about $4.75 worth of these charges (as I was only paying the actual FVF fees as they came in). Any pennies per transaction that ebay was adding incorrectly were left on my balance. In the example above, I'd only pay $11.00 instead of $11.23. Because there was no resolution I downgraded my store. Sadly, ebay attempted to double-charge me for the first 2 weeks of September (even though I downgraded way in advance). I noticed around the 15th of September when the invoice was generated and called them. They apologized and agreed to reimburse me my store cost for August... sadly this didn't happen and they pulled the cash from my bank - including that $4.75 overage...
I called them back and they immediately applied a credit to my account - seeing they should have done that the week prior before touching my account. This credit was applied and gave my invoice a positive balance of $16 and some change. I've not sold anything since (and even if I did it would just come out of my managed payments money).... but somehow that positive balance is now $14 and some change.....
I want to alert the community since this does appear to affect everyone. Keep a closer eye on how ebay is charging you. What I've observed over the last 9 months is skimming into your profits - and hiding it. The fees per category are calculated correctly, but not added correctly - and unless you're paying every since FVF as it comes in, you may not notice. I cannot explain why my balance would change and cannot find anything in the expenses as a charge... but the numbers are dropping.
Just a heads up to the community as this is most likely a "new feature" of a "glitch" that I'm now continuing to see in a different form now that I'm on managed payments.
