Hello Everyone,
Hope all is well and sales are rocketing for y'all. I have a simple question (which I believe have been asked for million times) that I need to ask and get a proper reply. Because it is really extremely frustrating.
I opened a account on ebay.com about 2 years ago, just to see how I will do. I sell handmade leather accessories and bags. I mainly sell on Etsy and Amazon (over 4 years on both) along with my Shopify Store. I have sold thousands of products and received close to 2K of 5 star reviews total.
Anyways, until this year, I only uploaded like 10-15 products and sold very few on ebay. This year, I decided to upload more of my products (I have over 2000 including variations) to see how it will go and it immediately picked up. Ok sales and 20+ 5 star reviews. Not 1 refund or return request. Not 1 claims opened..
But; All of a sudden, After receiving like 30+ sales in a week, my account was restricted. I looked up to see why and it only said that "I am a High Risk Seller". That really did not make any sense to me so I wrote to ebay Support/Help. And the fun began.
First support told me (all are e-mail communications) that I am a high risk seller and it is over for me. I did not give up and sent a second ticket. The second one said "too many claims". I sent a third one explaining I did not have any claims, and so this time they said "Bad reviews". I said "are you mental? I only have 5 star reviews"..4th one said " sorry no appeal is accepted, too many claims :))) So I sent the 5th one. Then 6th, 7th and 8th... Copy paste answers. Then after 5 weeks, this week, I saw that I could list 1 item only. The reason is "suspicious activity" so only allowed to sell 1 item.
Anybody else had the same kind of issue before? Is it possible to contact a "account manager" on ebay and explain this situation ?
Any help will be much appreciated. Sorry to take your time.
Have a wonderful day/week.
