Baloney. When they give you a time estimate, it is based on the number of calls they're receiving and the number of staff they have to handle it. Today I placed three separate requests, the first one at 5:14pm, then 6:42pm, then 8:49pm. First one said 11 minutes wait, second said 4 minutes wait, and the third said 16 minute wait.
Here it is now FIVE HOURS LATER and not one request was received. Ebay just now sent an e-mail stating, "Thanks for your call about your account <ebay user ID>.
We've tried to contact you but weren't able to reach you at the phone number on file.
If you have any questions or concerns, we'll be happy to help you. Click "Help & Contact" at the top of most eBay pages. (You may be asked to sign in..) Then, click the "Contact us" button. You'll be given the best option to reach us.".
This is **bleep** - I spoke with them just yesterday on this number when they called back after ANOTHER request, which was just a few minutes late. Worse, their "service" (for lack of a more correct but impermissible word here) is now "Unavailable". So what they seem to do is CHOP calls for whatever reason, while continuing to accept new callback requests in the same category, knowing full well they will never answer ANY of them.
This about an important subject having to do with a problem with a buyer who lost a case, and his attempts to continue to receive free items after eBay decided the damage he did to an item made the item non-returnable. His state of mind is quite clear from his harassment too; he's been blocked, but can't accept that either.
Get with it, eBay - either provide "support" or stop telling people you'll do things that you're ill-equipped to do.
