mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@star.fighter wrote:
@vejtrjojbvs0 wrote:I would contact the seller first and shortly explain the situation.
If the seller were me I would immediately do one of two things:
1. If the item wasn't worth much I would ask you to open a return and then I would refund your money within 24 hours of the return opening, I may even go so far as to specifically ask you NOT to ship it back (yes it saves me money as I have to pay for that label and there's no sense if you say it's broken).
2. I would file an insurance claim with the shipping company (USPS in my case) and within a reasonable timeframe (usually 5 days or less) refund your money.
That being said you could give this seller an opportunity to make things right, knowing you have 30 days from receipt of item to open a "not as described" return... I say contact the seller and keep the "NAD" return as a backup plan, if the seller is willing to help then this can be resolved that way, if not ebay has your back.
You can't lose, just don't go past 30 days without a refund.
I need to give more details... i have already contacted the seller. the seller does have a 30-day return policy for remorse buyers (where buyer pays shipping), but this was clearly shipping damage--i already sent images of the box and item. i purposely did NOT click on the 'not as described' because it was so obviously damaged in shipping. you sellers might try ragging on ebay to have a shipping category that is separate from not-as-described. from a buyer's perspective, i have tried to get them to do that, but believe me...they don't always listen to buyers either!
trouble is... the seller wants me to send my email for a return label, rather than working within the ebay system. i am not comfortable with that (notice how paypal has stopped showing emails), so i am now leaning toward just using the 30-day return and paying the shipping myself.
i would have just used the 'not as described' if it didn't hurt the seller. it would be just that seller's luck that the shipping companies damaged another item and if we all did NAD, then if ebay counts that as a strike, the seller would be penalized.
i do a TON of buying, and i have been on here a long time. i want ebay sellers to succeed. i need you guys 🙂
Your seller is wrong and should not be trying to lead you down that path.
You are so correct. The reasons for returns needs to be completely overhauled and I believe Ebay is in the process of doing this. Maybe there will be more about this in late April when the release the next Seller Update. Only time will tell.
As I've stated before. You need to do what is right for you. Filing the claim is IMHO what you need to do.
@siayan wrote:
@star.fighter wrote:
@siayan wrote:If the seller sends you a label then refunds you he will get the same result as if you opened a not as described or maybe worse. It is best for you and him to open a INAD and deal with it in a orderly way. Keep all messages through eBay for future purposes. I believe he already has your email address attached with the sale but you do not have his.
"I believe he already has your email address attached with the sale but you do not have his."
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if that is true, would the seller not just confirm that is where the label should send...and resist sending to a non-ebay-registered email? do sellers get our emails automatically?
I am learning a lot from this discussion. it's very helpful.
I believe your email is with the PayPal order. Things change so I can never be sure. The best is if you open a return the buyer gets the option to automatically issue a return label via ebay. If they work outside of eBay and refund through PayPal it used to be that the refund would connect back to eBay and they get a surprise defect. I am not sure if this still works that way.
As has been stated it is best just to work through the eBay process. If the automatically accept returns for any reason buyers remorse would work but you would be stuck with return shipping. Sometimes eBay shoves things into a category the does not exactly mach but it is the sellers responsibility to get the item to you as described.
It's a PP payment notification, not an order. The order is what they purchased on Ebay.
For me the red flag was the request to communicate off Ebay. That is something a seller should never suggest for any reason whatsoever with a buyer that has an issue on their order. That is a very bad move and the buyer should not agree to do that.
You are correct that a seller can get an OOS defect if they issue a full refund without a corresponding cancellation or other type of claim. It isn't a guarantee, but it can happen if there is no corresponding email within the Ebay email system with an explanation as to why the refund happened. Ebay much prefers to have a claim filed for any full refund given.
@star.fighter wrote:
@castlemagicmemories wrote:It's been this way for quite awhile. The first five reasons are buyer's remorse reasons, in other words, buyer's fault, buyer pays return shipping.
The next 6 reasons, starting with doesn't work or is defective, are all issues with the seller, and seller pays return shipping.
Since your item arrived damaged, that is the reason you would choose.
If i do not want to choose that (as it will ding the seller), what is the safest for me as a buyer so i don't look bad to ebay and so i am not totally lying? ebay is being so specific here.
suggestions?
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.
