eBay

star.fighter · ‎02-28-2019

can anyone clarify that for me? thanks!

star.fighter · ‎03-01-2019

@mam98031 wrote:
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.

Thank you! That makes all the diff -- seeing i can leave a comment and include the photos. awesome. so, that is what i did--i chose 'just didn't like it'

I realized that since the seller has already offered me a return label outside ebay, then the seller is apparently not concerned about my hanging onto the item and waiting for the shipper to inspect it. so, i am going through with the return.

but now...one more ebay thing. ugh!

just like with sellers...ebay AUTOMATICALLY printed my buyer return label using USPS (not what the seller used) and will be charging my account. i did not have the ability to attempt to investigate pricing in order to ensure a low price. there was an estimate of price, but given i am repacking it into another box, there could be a much higher shipping cost that i would not have any control over.

so, the buyer may have the advantage here with a lot of things, but it's not a bed of roses for us either. 😛 as some of you have said...ebay does seriously need to look at the shipping issues.

thanks again for all your help!

castlemagicmemories · ‎03-01-2019

@star.fighter wrote:
@castlemagicmemories wrote:
It's been this way for quite awhile. The first five reasons are buyer's remorse reasons, in other words, buyer's fault, buyer pays return shipping.

The next 6 reasons, starting with doesn't work or is defective, are all issues with the seller, and seller pays return shipping.

Since your item arrived damaged, that is the reason you would choose.

If i do not want to choose that (as it will ding the seller), what is the safest for me as a buyer so i don't look bad to ebay and so i am not totally lying? ebay is being so specific here.

suggestions?

It's great that you want to be considerate, and important to be truthful. The item is damaged, so just choose that reason.

castlemagicmemories · ‎03-01-2019

@vejtrjojbvs0 wrote:
@castlemagicmemories wrote:
I would under no circumstance step outside ebay's return system, doing so greatly reduces your chances of a refund.

Excellent advice here. It has been stated numerous times that Ebay prefers you to go through the return claim process Ebay has in place. Don't wing it on your own. While this was a suggestion from Ebay, it is more a requirement that they expect to be followed.
It can't be emphasized enough, if you step outside ebay's system your odds would be better buying a lottery ticket.

Yes, it is best to go through Ebay's return system. That is what they want you to do and it is in your best interests to do so.

mam98031 · ‎03-01-2019

@star.fighter wrote:
@mam98031 wrote:
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.
Thank you! That makes all the diff -- seeing i can leave a comment and include the photos. awesome. so, that is what i did--i chose 'just didn't like it'

I realized that since the seller has already offered me a return label outside ebay, then the seller is apparently not concerned about my hanging onto the item and waiting for the shipper to inspect it. so, i am going through with the return.

but now...one more ebay thing. ugh!

just like with sellers...ebay AUTOMATICALLY printed my buyer return label using USPS (not what the seller used) and will be charging my account. i did not have the ability to attempt to investigate pricing in order to ensure a low price. there was an estimate of price, but given i am repacking it into another box, there could be a much higher shipping cost that i would not have any control over.

so, the buyer may have the advantage here with a lot of things, but it's not a bed of roses for us either. 😛 as some of you have said...ebay does seriously need to look at the shipping issues.

thanks again for all your help!

You would not have been able to get a better price yourself than Ebay extended to you. They have better buying power and online shipping rates are cheaper than going to a retail place to ship. So just print it and ship your item back.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

castlemagicmemories · ‎03-01-2019

Great chart. Buyer's remorse reasons count on the buyer; seller issues count on the seller.

siayan · ‎03-01-2019

@star.fighter wrote:
@mam98031 wrote:
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.
Thank you! That makes all the diff -- seeing i can leave a comment and include the photos. awesome. so, that is what i did--i chose 'just didn't like it'

I realized that since the seller has already offered me a return label outside ebay, then the seller is apparently not concerned about my hanging onto the item and waiting for the shipper to inspect it. so, i am going through with the return.

but now...one more ebay thing. ugh!

just like with sellers...ebay AUTOMATICALLY printed my buyer return label using USPS (not what the seller used) and will be charging my account. i did not have the ability to attempt to investigate pricing in order to ensure a low price. there was an estimate of price, but given i am repacking it into another box, there could be a much higher shipping cost that i would not have any control over.

so, the buyer may have the advantage here with a lot of things, but it's not a bed of roses for us either. 😛 as some of you have said...ebay does seriously need to look at the shipping issues.

thanks again for all your help!

Let us know how that works out for you. Did you get the label yet?

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

mam98031 · ‎03-01-2019

@siayan wrote:
@star.fighter wrote:
@mam98031 wrote:
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.
Thank you! That makes all the diff -- seeing i can leave a comment and include the photos. awesome. so, that is what i did--i chose 'just didn't like it'

I realized that since the seller has already offered me a return label outside ebay, then the seller is apparently not concerned about my hanging onto the item and waiting for the shipper to inspect it. so, i am going through with the return.

but now...one more ebay thing. ugh!

just like with sellers...ebay AUTOMATICALLY printed my buyer return label using USPS (not what the seller used) and will be charging my account. i did not have the ability to attempt to investigate pricing in order to ensure a low price. there was an estimate of price, but given i am repacking it into another box, there could be a much higher shipping cost that i would not have any control over.

so, the buyer may have the advantage here with a lot of things, but it's not a bed of roses for us either. 😛 as some of you have said...ebay does seriously need to look at the shipping issues.

thanks again for all your help!

Let us know how that works out for you. Did you get the label yet?

Their previous post said they have the label.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

castlemagicmemories · ‎03-01-2019

@siayan wrote:
@star.fighter wrote:
@mam98031 wrote:
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.
Thank you! That makes all the diff -- seeing i can leave a comment and include the photos. awesome. so, that is what i did--i chose 'just didn't like it'

I realized that since the seller has already offered me a return label outside ebay, then the seller is apparently not concerned about my hanging onto the item and waiting for the shipper to inspect it. so, i am going through with the return.

but now...one more ebay thing. ugh!

just like with sellers...ebay AUTOMATICALLY printed my buyer return label using USPS (not what the seller used) and will be charging my account. i did not have the ability to attempt to investigate pricing in order to ensure a low price. there was an estimate of price, but given i am repacking it into another box, there could be a much higher shipping cost that i would not have any control over.

so, the buyer may have the advantage here with a lot of things, but it's not a bed of roses for us either. 😛 as some of you have said...ebay does seriously need to look at the shipping issues.

thanks again for all your help!

Let us know how that works out for you. Did you get the label yet?

OP chose a buyer's remorse reason so the label he got in the case is charged to the OP, not the seller. The seller had sent a label but it was not in the case. OP didn't choose to use the item damaged reason, which is why the OP is paying for it.

siayan · ‎03-01-2019

@mam98031 wrote:
@siayan wrote:
@star.fighter wrote:
@mam98031 wrote:
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.
Thank you! That makes all the diff -- seeing i can leave a comment and include the photos. awesome. so, that is what i did--i chose 'just didn't like it'

I realized that since the seller has already offered me a return label outside ebay, then the seller is apparently not concerned about my hanging onto the item and waiting for the shipper to inspect it. so, i am going through with the return.

but now...one more ebay thing. ugh!

just like with sellers...ebay AUTOMATICALLY printed my buyer return label using USPS (not what the seller used) and will be charging my account. i did not have the ability to attempt to investigate pricing in order to ensure a low price. there was an estimate of price, but given i am repacking it into another box, there could be a much higher shipping cost that i would not have any control over.

so, the buyer may have the advantage here with a lot of things, but it's not a bed of roses for us either. 😛 as some of you have said...ebay does seriously need to look at the shipping issues.

thanks again for all your help!

Let us know how that works out for you. Did you get the label yet?
Their previous post said they have the label.

I thought he wanted the email to send the label (post 13 & 15), Guess I missed where he had it in hand.

To OP you now have limited time to add the tracking number to the return.

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

mam98031 · ‎03-01-2019

@siayan wrote:
@mam98031 wrote:
@siayan wrote:
@star.fighter wrote:
@mam98031 wrote:
You WON'T look bad to Ebay. Your issue is a legit issue. Just select a reason, put in the comment field that it was damaged by the carrier and move on. You have EVERY right to do that and Ebay and most sellers would FULLY support you doing that.
Thank you! That makes all the diff -- seeing i can leave a comment and include the photos. awesome. so, that is what i did--i chose 'just didn't like it'

I realized that since the seller has already offered me a return label outside ebay, then the seller is apparently not concerned about my hanging onto the item and waiting for the shipper to inspect it. so, i am going through with the return.

but now...one more ebay thing. ugh!

just like with sellers...ebay AUTOMATICALLY printed my buyer return label using USPS (not what the seller used) and will be charging my account. i did not have the ability to attempt to investigate pricing in order to ensure a low price. there was an estimate of price, but given i am repacking it into another box, there could be a much higher shipping cost that i would not have any control over.

so, the buyer may have the advantage here with a lot of things, but it's not a bed of roses for us either. 😛 as some of you have said...ebay does seriously need to look at the shipping issues.

thanks again for all your help!

Let us know how that works out for you. Did you get the label yet?
Their previous post said they have the label.
I thought he wanted the email to send the label (post 13 & 15), Guess I missed where he had it in hand.

To OP you now have limited time to add the tracking number to the return.

You may want to revisit post 31. The Op has decided their course of action and is moving forward.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch