customer accidentally accepted counter offer how do i let them out ? mutual cancellation?

[mymysharona43]

Thanks for any advise

[fern*wood]

If they contacted you that they wish to cancel, then you are free to cancel by using the "buyer requested" reason. 

[mymysharona43]

Thank you, sory where can I find the option to send the cancellation, just don't do very many

[mymysharona43]

thanks got it

[castlemagicmemories]

YOu cancel using Buyer requested, as previously stated, you don't get a defect for that.