eBay

*lawrence* · ‎01-13-2019

What happened to attaching customers questions to my listing? Every time now when I click to add questions asked to my listings. They no longer show up. A lot of these questions other customers might need the answers I give. Did Ebay stop allowing that for another of their silly reasons and have not taken the box off that I click on every time?

castlemagicmemories · ‎01-13-2019

You can just revise the listing and include the needed info in the description.

Having complete and accurate info might increase your sales as many buyers won't ask questions, and those that do may have moved on by the time they get your answer. Having all info a buyer needs to make an informed buying decision in the listings can work to your advantage.

tunicaslot · ‎01-13-2019

I hadn't noticed the change - but I find if a perspective buyer asks a question it's often just easier to revise my listing as some of the buyers have an odd way of expressing themselves. I just add the info so other buyers can see it if they choose to read the description.

I know often times as a seller selling in a variety of categories - you're not always aware of what information a buyer needs to make an informed decision if you haven't sold a like item before. And in all my years of selling here - I was completely blown away by the buyer who wanted a crotch measurement. I did not add that to my listing.

labs118 · ‎01-13-2019

All your answers you post to the item are there.

When ebay started the catalog they took away the Ask seller question that everyone was used to seeing under the description area, that is now for items in the ebay catalogs Q&A

It was replaced with Contact seller
If you click contact seller and ask a shipping question and get an answer & the seller posts the answer to the item that is the spot it will appear

You have answers under other on the Kubota

rainbowcolorz · ‎01-13-2019

@labs118 wrote:
All your answers you post to the item are there.

When ebay started the catalog they took away the Ask seller question that everyone was used to seeing under the description area, that is now for items in the ebay catalogs Q&A

It was replaced with Contact seller
If you click contact seller and ask a shipping question and get an answer & the seller posts the answer to the item that is the spot it will appear

You have answers under other on the Kubota

I looked at that Kubota, followed your instructions to ask seller a question, clicked on other but didn't see any answers. I'll go back and look again. I was also wondering if that feature still existed.

rainbowcolorz · ‎01-13-2019

@labs118 wrote:
All your answers you post to the item are there.

When ebay started the catalog they took away the Ask seller question that everyone was used to seeing under the description area, that is now for items in the ebay catalogs Q&A

It was replaced with Contact seller
If you click contact seller and ask a shipping question and get an answer & the seller posts the answer to the item that is the spot it will appear

You have answers under other on the Kubota

I went back and clicked all the options and didn't see any answers from prospective buyers. Oh well ....

labs118 · ‎01-13-2019

@rainbowcolorz

It was the Kubota item that just ended tonight , not the other live Kubota listing
And one thing about the new contact seller format that is bad is that once it ends like that one & you hit contact seller it brings up the box to contact the seller not the choices that show in my screen shot.

The Buyer & seller would still have the details as they exchanged ebay messages but the posted answers are gone once it ends.

castlemagicmemories · ‎01-13-2019

Being able to add buyer's questions and your answers to a listing was eliminated in the last few years.

labs118 · ‎01-14-2019

@castlemagicmemories wrote:
Being able to add buyer's questions and your answers to a listing was eliminated in the last few years.

Castle sorry that is not correct
If you please see my screen shot above it clearly shows that the Questions and answers are added to the listings, the location has just changed
I would hate for the OP to be getting confused over this conflicting information

They have been shown in my post how to find the questions and answers they post to their listings, telling them it was eliminated may prevent them from using this feature which may in turn may cause extra work if they keep getting the same questions .

rainbowcolorz · ‎01-14-2019

@labs118 wrote:
@castlemagicmemories wrote:
Being able to add buyer's questions and your answers to a listing was eliminated in the last few years.
Castle sorry that is not correct
If you please see my screen shot above it clearly shows that the Questions and answers are added to the listings, the location has just changed
I would hate for the OP to be getting confused over this conflicting information

They have been shown in my post how to find the questions and answers they post to their listings, telling them it was eliminated may prevent them from using this feature which may in turn may cause extra work if they keep getting the same questions .

Hmmmm ... I went back to the 3 SOLD Kubotas (since initially I did not know you meant the ones that the OP sold and had looked at the one listed presently) and still just now I did not see the questions you copied and pasted.

labs118 · ‎01-14-2019

@rainbowcolorz

Hi rainbow and if you read my post back to you from last night it explains.
My screen shot is not from the OP's active Kubota listing.
It was from a listing that has now sold.
Once sold that section is cleared out and when you click contact seller it gives you the box to contact seller. It does not show you the circles with the shipping information, or payment information , or Other , etc, etc because it's no longer an active listing.

rainbowcolorz · ‎01-14-2019

@labs118 wrote:
@rainbowcolorz

Hi rainbow and if you read my post back to you from last night it explains.
My screen shot is not from the OP's active Kubota listing.
It was from a listing that has now sold.
Once sold that section is cleared out and when you click contact seller it gives you the box to contact seller. It does not show you the circles with the shipping information, or payment information , or Other , etc, etc because it's no longer an active listing.

Yes, thanks I understood. I think. lol. That's why I said: I went back to the 3 SOLD Kubotas (since initially I did not know you meant the ones that the OP sold and had looked at the one listed presently) and still just now I did not see the questions you copied and pasted.

By listed presently I meant active listing. So that's why I then went to his 3 sold listings and still didn't see anything. But since you copied and pasted it here, I know it's there somewhere. 🙂