contacting eBay

[clairpop-7]

I had 2 offers on an item and I accepted one, now the buyer after 2 days tells me she no longer wants item and wants me to cancel. I tried to contact the other offer and I cant as this looks sold. I am trying to reach ebay with no luck. Anyone know a trick to getting a real peron on the line? I have been trying for an hour hitting contact and still get the same options.

[thenobletuckylife]

Evening,

Don't waste your time contacting CS they will have less idea than the average nonposter here.

If you are trying to reach out to the other buyer I don't think there is a way to do that.

Maybe someone here knows how to help you.

Mr C

[thenobletuckylife]

Another idea is:

If you have your messages that come into ebay also go into your email then maybe you can go there and retrieve the one you are looking for and see if it gives you an option to actually reply to it.

Mr C

[tina06457]

Just relist the item.  Ebay cs is worthless most of the time. Don't take any chances trying to contact anyone. Ebay is watching and might think you are trying to sell off site. Their bots are not programed very well.

[phcd1]

If you accepted the offer, its a done deal. If the buyer CLEARLY said in an eBay message that they want to cancel, you can cancel it.  You have already been charged by eBay so you have to cancel or open a UPI (unpaid item) case after 48 hours to get you your fees back. I would be VERY careful about contacting the other buyer as eBay may take that as an attempt for a "off eBay" transaction.

[nawlinsron2]

if they won and haven't paid, click "Resolution Center" at the bottom of any page...then click "I need to cancel a transaction"...follow the bouncing ball.
Boo-yah

[castlemagicmemories]

You have the message from the buyer; so you can prove to Ebay as they can see it in your messages that the buyer requested the cancel.

If you cancel using buyer request, you do not get a defect.

Perhaps you can then send a second chance offer to the other buyer?

[smileytown18]

Hi. I have done this before. Just follow these steps:
Make sure you cancel transaction through the resolution center (there is a link to click near transaction too)
Relist the item and copy new item number
Go to the previous item best offer sheet or the email you received and click on other best offer user name
On the user name page, click contact member
Paste in the item number (ebay will request which item you are contacting about)
Write a short professional message that you noticed they sent a best offer and the previous buyer canceled, so the item is once again for sale. The email will have link to new item if you entered item number.
I have done this sucesfully and snagged the sale, but I would never follow up if user doesn't respond.

[castlemagicmemories]

Most important point here is you can handle this easily yourself, no need to call Ebay CS.