eBay

greenerrefurbsllc · ‎12-05-2023

Greetings -

Wow never thought I'd see this - but we had a competitor *very active seller* in electronics

buy our item and is now making up a bunch of false claims. What measures does ebay

have in place for this type of nonsense?

We're all for a more transparent market but this seller really took it up a notch on us.

The item we sold was vetted professionally and shipped on time with proper materials.

He first sent us a private email asking for a refund outside of ebay and sent us a ton of

photos of and item we just don't identify with. He's making claims that it doesn't work,

broken but at the same time he's stating that it turns on and and that it turns on and shuts

off for a few minutes - this person is a mess.

I'm shocked.

mam98031 · ‎12-06-2023

@fern*wood wrote:
Thanks for the correction. I edited that too quickly and just wanted to make sure the item did qualify for the protection---Free Returns, TRS-plus, or TRS with a qualifying return policy. Don't all TRSplus items qualify?

Yes, but not because they are Plus, but because the seller HAS to be TRS. It is being TRS with or without any plus listings and as long as the seller has a 30 day or more return policy of any kind.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

fern*wood · ‎12-06-2023

Yeah, I get that. I just meant that designation would automatically make the item qualify. Also free return listings qualify without the seller being a TRS as far as I know.

mam98031 · ‎12-06-2023

@fern*wood wrote:
Yeah, I get that. I just meant that designation would automatically make the item qualify. Also free return listings qualify without the seller being a TRS as far as I know.

As does buyer pays shipping.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

fern*wood · ‎12-06-2023

@mam98031 wrote:
@fern*wood wrote:
Yeah, I get that. I just meant that designation would automatically make the item qualify. Also free return listings qualify without the seller being a TRS as far as I know.
As does buyer pays shipping.

If the seller is not a TRS they have to have free returns. I'm not sure what you mean by your above statement.

monster-deals · ‎12-06-2023

@greenerrefurbsllc wrote:
The buyer *who is a seller* used a PO BOX via UPS.

That doesn't mean anything

reallynicestamps · ‎12-06-2023

@greenerrefurbs wrote:
The buyer *who is a seller* used a PO BOX via UPS.

While you find this disturbing, it isn't against the rules to have a ship to address be a PO box @ UPS.

Actually mailboxes, whether PO or commercial are the safest addresses for both buyers and sellers.

For buyers the box is out of the rain and held for pickup. No porch pirates.

For sellers, the mailbox was hired by the customer and they either have a key or present ID for pickup.Better than a street box which anybody can open.

onefootflipper1 · ‎12-06-2023

@greenerrefurbsllc wrote:
Greetings -

Wow never thought I'd see this - but we had a competitor *very active seller* in electronics
buy our item and is now making up a bunch of false claims. What measures does ebay
have in place for this type of nonsense?

We're all for a more transparent market but this seller really took it up a notch on us.
The item we sold was vetted professionally and shipped on time with proper materials.

He first sent us a private email asking for a refund outside of ebay and sent us a ton of
photos of and item we just don't identify with. He's making claims that it doesn't work,
broken but at the same time he's stating that it turns on and and that it turns on and shuts
off for a few minutes - this person is a mess.

I'm shocked.

While the jerk customer might also be a seller in the same category and may indeed be scamming you in some manner I severely doubt it is any effort to "hurt the competition". Neither one of you is large enough to be more than the smallest blip in the electronics category. Probably 20,000 sellers in the category larger than both of you combined. Someone could make a full time job of that and never run out of electronic sellers to "hurt".

greenerrefurbsllc · ‎12-06-2023

Guys sadly a Ebay rep has informed us that the *BUYER who is a seller* has apparently been doing this

and that he has other accounts as well. We spoke to someone in the U.S. We've been informed on next steps to take and we'll be taking proper measures on our end. Ebay appears to be investigating it. They are aware of his activity.