eBay

golden82011 · ‎06-30-2017

hi,

i posted a large expensive parcel from uk to usa on 20th june. i advised the seller it would likely be 2-3 weeks for delivery. she opened a case against me yesterday 29th june because it hasn't arrived yet. she has had tracking details which show the parcel is in her state. my concern is, ebay seem to always favor the buyer. 4 days is up on monday when the seller can escalate the case. i have already had my payment frozen. it was a large ammount and unless i pay it back i cannot buy using paypal. what will happen if ebay decide in favor of the buyer then i pay back the money and the item i sold is in USA? does the buyer have to pay me a second time or post it back to UK. Who wouls be liable for the return postage. it is a disgrace that ebay allow a buyer to open a case before the parcel is even late. i am well fed up.

janet9988 · ‎07-01-2017

@berserkerplanet wrote:
New information from the OP seems to indicate the Parcelforce Priority International service specified in the listing (assuming it was the doll) was probably not used. If so, the FedEx Express comparision is not applicable.

Can't make heads or tales out of "DHL, USPS pickup, or USP", £86, "i advised the ~~seller~~ buyer it would likely be 2-3 weeks for delivery", or "The company that my courier uses says 10 working days". Some size and weight assumptions about the shipment with quotes at parcelhereo.com produced nothing that reconciles with any of that.

The sold listing for the doll (only sold for that OP ID) does not indicate GSP was used/offered.

A bit if a mess. Much information missing (what carrier and service was actually used, what was the estimated delivery date on the listing/sale, etc).

Lacemaker3 just summed it up pretty well. Providing the tracking number might shed some light.

That's how I understand it also.

The OP did not use the service they stated they would use in the listing. If they had then the item would have been delivered already according to the quote of the selected shipping service.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

*eponymous* · ‎07-01-2017

If it has already been attempted to be delivered it will say so in the UPS tracking details.

The seller should be able to get the case closed if tracking shows a delivery attempty. eBay normally handles a delivery attempt as "delivered".

Where's the fire that eBay is closing INR cases way too soon, anyway?

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin

*eponymous* · ‎07-01-2017

After looking at the listing, I changed my mind.

Auction ended 6/17

Handling time 2 business days

Ship by date 6/20

Carrier: Parcelforce Global Priority (Zone 10)

The doll should have been delivered by June 26. You might look to your carrier for compensation. The buyer was absolutely entitled to file an INR case.

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin

dvdappster · ‎07-01-2017

OP first comment asked why case was opened before due date?

Well because listing was for 4-6 days with 2 days handling which has probably passed 20th-28th, if any tracking delivery date can be given anyway.

OP has some kind of details in her listing, (can't assume whether buyer read or understood them), that if you BIN, she refunds shipping and ships some other slower rate.

Well sorry, eBay doesn't allow that. You can't send slower than listed even if you have some kind of details about doing so in your listing. Faster, yes. Slower no. I also think that even if the 4-6 day service was used, it would still leave you on the edge UK to US, especially if it got stuck in customs.

Yes, I can see OP is trying to be nice, but this was her mistake.

OP doesn't use GSP, doesn't send as service listed, uses slower rate parcel broker company which leaves tracking all over the place.

Ebay can't assess tracking from this parcel broker.

Seems that at some point buyer asks where package is. Buyer told by seller delivered 26th, albeit on poor info from carrier. However, wasn't delivered because at hub.

Tracking a a complete mess.

Buyer has right to expect listed delivery time.

Can't really fault buyer. Paid $500 or whatever for doll expecting 4-6 days + handling, didn't get. Messaged seller, told delivered, but was not factual. Tracking a mess. Still no doll, out of pocket $500, freaks out, opens case.

dvdappster · ‎07-01-2017

@berserkerplanet wrote:
... My honest opinion is this is not the buyers fault in this case, but yours for choosing and listing a 6 days delivery service from the UK to the US. That's nuts. eBay doesn't follow what is on the for carriers website, they follow what has been listed, i.e. 6 days.
Wouldn't want to let any pesky facts get in the way of jumping on the OP would we?

The shipping service in the (presumed) original listing is Parcelforce Global Priority. The Parcelforce website shows 4-5 day delivery to me here in California - within the posted 4-6 day delivery estimate eBay put on the listing.

Parcelforce Global Priority appears to be a UK equivalent of something in between:
FedEx International Priority. Delivery typically in 1 to 3 business days, next business day to the U.S., Canada, Mexico and the Caribbean from most countries. Reach major cities in Europe by 10:30 am typically in two business days. Ship any package up to 68 kg
FedEx International Economy is a day-definite, customs-cleared, door-to-door economy service for shipments up to 68kg per package (shipment weight almost unlimited). Transit time is typically 5 working days, backed up by the FedEx money-back guarantee.
About as good as it realistically gets in terms of delivery commitment, insurance, and tracking, etc.

Looks like OP did pretty good by the buyer.

Yeah, wouldn't want those facts in the way, apart from the one where the OP didn't use this service in her listing and used a slower one.

dvdappster · ‎07-01-2017

@berserkerplanet wrote:
... My honest opinion is this is not the buyers fault in this case, but yours for choosing and listing a 6 days delivery service from the UK to the US. That's nuts. eBay doesn't follow what is on the for carriers website, they follow what has been listed, i.e. 6 days.
Wouldn't want to let any pesky facts get in the way of jumping on the OP would we?

The shipping service in the (presumed) original listing is Parcelforce Global Priority. The Parcelforce website shows 4-5 day delivery to me here in California - within the posted 4-6 day delivery estimate eBay put on the listing.

Parcelforce Global Priority appears to be a UK equivalent of something in between:
FedEx International Priority. Delivery typically in 1 to 3 business days, next business day to the U.S., Canada, Mexico and the Caribbean from most countries. Reach major cities in Europe by 10:30 am typically in two business days. Ship any package up to 68 kg
FedEx International Economy is a day-definite, customs-cleared, door-to-door economy service for shipments up to 68kg per package (shipment weight almost unlimited). Transit time is typically 5 working days, backed up by the FedEx money-back guarantee.
About as good as it realistically gets in terms of delivery commitment, insurance, and tracking, etc.

Looks like OP did pretty good by the buyer.

Yeah, except for the fact the seller didn't use this service on her listing and used a slower one.

castlemagicmemories · ‎07-01-2017

@garmentvarmint2004 wrote:
CASTLE..
You suggested that this seller call CS support and ask for a time extension. That would be great---IF they would actually do that. I didn't know that CS would ever be that helpful to a seller. I also did not know that CS actually had the Authority to do something like this.

@garmentvarmint2004

Many threads have said that sellers can and have done this successfully.

Now it might take you awhile to get a rep that WILL actually do this, but they can and have in many cases and that buys the seller some time to actually allow the package to be received.

castlemagicmemories · ‎07-01-2017

@*eponymous* wrote:
If it has already been attempted to be delivered it will say so in the UPS tracking details.

The seller should be able to get the case closed if tracking shows a delivery attempty. eBay normally handles a delivery attempt as "delivered".

Where's the fire that eBay is closing INR cases way too soon, anyway?

That's right! I thought of that earlier but just did not post, so sorry. Thank you for posting this. A delivery attempt is on the buyer, not the seller. Seller got it there.

dvdappster · ‎07-01-2017

@castlemagicmemories wrote:
@*eponymous* wrote:
If it has already been attempted to be delivered it will say so in the UPS tracking details.

The seller should be able to get the case closed if tracking shows a delivery attempty. eBay normally handles a delivery attempt as "delivered".

Where's the fire that eBay is closing INR cases way too soon, anyway?
That's right! I thought of that earlier but just did not post, so sorry. Thank you for posting this. A delivery attempt is on the buyer, not the seller. Seller got it there.

Well it seems that didn't happen, the tracking shows it's at the hub. I think it meant 'delivered to final outsource carrier', that is that the global carrier (DHL?) delivered it to say USPS for final delivery, not the buyer. I have had that myself. Anyway, that's what seems to have happened.

golden82011 · ‎07-01-2017

thanks to those who suggested i contact ebay and ask them to extend the period to stop it being escalated so soon, I have spoken to ebay and they were very helpful and not at all telling me it was my fault for the way i listed things. they asked me to do what i can to find out what is happening on monday and to ring them back and they will arange a 5 day extension to stop things being escalated. i was also private messaged by someone suggesting i appeal to the buyer and reassure them if it is lost i will issue a refund but to please give me a few days to try and solve this. that was helpful advice also.

thank you all for your interest and advice.

garmentvarmint2004 · ‎07-01-2017

GOLDEN..

Wow---that was a great response from CS. Will you let us know in a couple of days---whether you got protected by an Extension---or if it fell through.

geotouloupos · ‎07-01-2017

Contact your carrier and ask for an official search about the item.

Fill the appriopriate form (you can find it in post office - UK). If not send through Royal mail then the carrier of your country should have this form.

Ask the buyer to do the same from his side and provide the tracking number and the form from your side.

Do not refund the buyer yet.

If the item has been lost you will receive a refund from your carrier or if the investigation shows item was delivered the status will uploaded as delivered.

It is important to ask the buyer to open a case to carrier from his side.

golden82011 · ‎07-02-2017

will do. thanks.

berserkerplanet · ‎07-02-2017

Wouldn't want to let any pesky facts get in the way of jumping on the OP would we?
Yeah, except for the fact the seller didn't use this service on her listing and used a slower one.

The information that OP didn't use the shipping service specified in the listing was not available when you or I originally posted - it came to light later (and is still a miasma of uncertainty.)

OP did post after the initial post with inconsistent and seemingly unrelated mention of 10 days, 2 weeks, how all past shipments took 2 weeks -all totally irrelevant in terms of the (at the time), the still presumed expedited 4-6 day shipping - but nothing that led me to believe the shipping carrier had been changed. Only that OP has foggy understanding on shipping, handling time, estimated delivery dates, and other important details (as predominantly a buyer).

There was no mention of using a slower service for the BIN in the listing - only that shippping would be comped.

You made claims that 4-6 day shipping time was impossible, when it is in fact, according to Parcelforce'a shipping time quotes, and implied malfeasance on the part of OP which had no basis in fact until the new information that carrier/service was (probably) changed came to light.

I stand by my orignal statement based on info available at the time.

Let's see how it plays out. What CS said about time extension may be bullplop, I know what CS said about it not being OP's fault IS bullplop, and it appears OP still doesn't understand this.

You can't change the carrier/service after the fact - no matter what you state in the listing description - and expect any help from eBay in case of a dispute (unless you get really lucky due to a CS person being on really good meds that day or just being contrarian).