eBay

golden82011 · ‎06-30-2017

hi,

i posted a large expensive parcel from uk to usa on 20th june. i advised the seller it would likely be 2-3 weeks for delivery. she opened a case against me yesterday 29th june because it hasn't arrived yet. she has had tracking details which show the parcel is in her state. my concern is, ebay seem to always favor the buyer. 4 days is up on monday when the seller can escalate the case. i have already had my payment frozen. it was a large ammount and unless i pay it back i cannot buy using paypal. what will happen if ebay decide in favor of the buyer then i pay back the money and the item i sold is in USA? does the buyer have to pay me a second time or post it back to UK. Who wouls be liable for the return postage. it is a disgrace that ebay allow a buyer to open a case before the parcel is even late. i am well fed up.

dvdappster · ‎07-01-2017

Well I had a slight thought of that at the beginning, but as the OP has said more I'm now thinking not. It seems more like a mess of other things.

golden82011 · ‎07-01-2017

Yes, no, maybe. I don't assume everyone else is like me or should act or believe as I do, however irritating that may get. However, if I paid for an item that stated 6 day delivery and then did get it, I would feel a little ripped off. I may have wanted it for a birthday, now I'm annoyed. Especially if I'm then told it could be 3 weeks. My honest opinion is this is not the buyers fault in this case, but yours for choosing and listing a 6 days delivery service from the UK to the US. That's nuts. eBay doesn't follow what is on the for carriers website, they follow what has been listed, i.e. 6 days. There also seems to be some kind of tracking issue, it's here, there, at a hub, in state, not a carrier anyone state side is familiar with. With the amount of scams on eBay and the fact the buyer has parted with 500 quid, I can easily see why they opened a case. All I would know as the buyer is I am 500 down, said 6 days, then told later, not got it yet, told delivered, no note, then told in state, so not delivered, weird tracking number and carrier, so on so on..... 500 gone, no doll! Freak out!

Anyway, that said, if the tracking says it's in her state and you can show that to eBay, then I see no reason why you can't ask for more time from eBay as advised earlier by others.

i probably will never do international again after this for anything costly. when i list and tick the international option i have to select only one option but in reality it will depend on what country it goes to. germany is a different price to australia etc. i, like many sellers, tick a box but give other information and prices in the listing. the price quoted for the shipping was around £124.00 but in the listing i said if it sold buy it now, i would refund all the shipping which i did. i said in the listing i would look for better prices if asked. i guess it is naive of me to think that everyone reads and accepts what is said in the listing.

golden82011 · ‎07-01-2017

There also seems to be some kind of tracking issue, it's here, there, at a hub, in state, not a carrier anyone state side is familiar with.

i appoint a courier and get given a tracking number. i don't think i am responsible for any confusion. i didn't anticipate this.couriers often pass onto another one in international deliveries and both courier are well known in USA and UK so i don't think it should cause alarm so soon, ie a case raised on day 9. if the listing says 6 days that surely would mean working days so add my two days to ship would still be 10 days before it is even later than expected. anyway. not much i can do except ring ebay soon. thanks for the advice.

dvdappster · ‎07-01-2017

@golden82011 wrote:
There also seems to be some kind of tracking issue, it's here, there, at a hub, in state, not a carrier anyone state side is familiar with.

i appoint a courier and get given a tracking number. i don't think i am responsible for any confusion. i didn't anticipate this.couriers often pass onto another one in international deliveries and both courier are well known in USA and UK so i don't think it should cause alarm so soon, ie a case raised on day 9. if the listing says 6 days that surely would mean working days so add my two days to ship would still be 10 days before it is even later than expected. anyway. not much i can do except ring ebay soon. thanks for the advice.

Your earlier comment, you know, the bit you omitted from my comment....

"hi , the order details don't show any estimated or delivery date i clicked on show shipping details and it states the item has been delivered but it really hasn't it just made it to the parcel hub for forward shipping. the tracking says it is in the right state but no delivery date. i have it in writing from the courier that they attempted to deliver this monday but the buyer says no card was left. "

This Monday? That would mean it took one day to get door to door.

"buyer says no card left". So who told buyer it had been delivered for buyer to reply to you?

"shipping details and it states the item has been delivered but it really hasn't it just made it to the parcel hub for forward shipping. the tracking says it is in the right state but no delivery date."

None of which would be confusing for the buyer at all..

petercrowell_artgallery · ‎07-01-2017

Gee...I wish I could do that to the CHINESE packages sent to me from China, to California USA. Most of the the time - they never send them, ever. They make money hand over fist with no items sent --- ever. A bunch of crooks. sorry for the China Scammer Rant....oops, Btw; I hope your problem is resolved in your favor....the best to you. -Pete

golden82011 · ‎07-01-2017

@dvdappster69 wrote:
@golden82011 wrote:
There also seems to be some kind of tracking issue, it's here, there, at a hub, in state, not a carrier anyone state side is familiar with.

i appoint a courier and get given a tracking number. i don't think i am responsible for any confusion. i didn't anticipate this.couriers often pass onto another one in international deliveries and both courier are well known in USA and UK so i don't think it should cause alarm so soon, ie a case raised on day 9. if the listing says 6 days that surely would mean working days so add my two days to ship would still be 10 days before it is even later than expected. anyway. not much i can do except ring ebay soon. thanks for the advice.
Your earlier comment, you know, the bit you omitted from my comment....

"hi , the order details don't show any estimated or delivery date i clicked on show shipping details and it states the item has been delivered but it really hasn't it just made it to the parcel hub for forward shipping. the tracking says it is in the right state but no delivery date. i have it in writing from the courier that they attempted to deliver this monday but the buyer says no card was left. "

This Monday? That would mean it took one day to get door to door. hi it was picked up from me on 20th june and they generated a message saying delivery would be 23rd june. that seems a mistake to me but not my mistake. i have been on chat with the courier company who say a delivery was attempted on mon 26th.
"buyer says no card left". So who told buyer it had been delivered for buyer to reply to you?
i messaged the buyer after talking with my service provider. buyer says no card was left. i can believe that as it has happened to me.

"shipping details and it states the item has been delivered but it really hasn't it just made it to the parcel hub for forward shipping. the tracking says it is in the right state but no delivery date."

None of which would be confusing for the buyer at all..

yes, and confusing to me also but not something i am responsible for. all i can do is talk to my service provider who has been helpful and has emailed the courier in US but the time difference means a response is not instant.

golden82011 · ‎07-01-2017

thank you. i have recently been scammed from china but of corse i can buy with confidence because ebay refund my money. i rang ebay but have to ring back at 2pm because of the time difference. i will post the outcome, sigh. thanks for your support.

berserkerplanet · ‎07-01-2017

... My honest opinion is this is not the buyers fault in this case, but yours for choosing and listing a 6 days delivery service from the UK to the US. That's nuts. eBay doesn't follow what is on the for carriers website, they follow what has been listed, i.e. 6 days.

Wouldn't want to let any pesky facts get in the way of jumping on the OP would we?

The shipping service in the (presumed) original listing is Parcelforce Global Priority. The Parcelforce website shows 4-5 day delivery to me here in California - within the posted 4-6 day delivery estimate eBay put on the listing.

Parcelforce Global Priority appears to be a UK equivalent of something in between:

FedEx International Priority. Delivery typically in 1 to 3 business days, next business day to the U.S., Canada, Mexico and the Caribbean from most countries. Reach major cities in Europe by 10:30 am typically in two business days. Ship any package up to 68 kg
FedEx International Economy is a day-definite, customs-cleared, door-to-door economy service for shipments up to 68kg per package (shipment weight almost unlimited). Transit time is typically 5 working days, backed up by the FedEx money-back guarantee.

About as good as it realistically gets in terms of delivery commitment, insurance, and tracking, etc.

Looks like OP did pretty good by the buyer.

goodluckselling · ‎07-01-2017

@golden82011 wrote:
There also seems to be some kind of tracking issue, it's here, there, at a hub, in state, not a carrier anyone state side is familiar with.

i appoint a courier and get given a tracking number. i don't think i am responsible for any confusion. i didn't anticipate this.couriers often pass onto another one in international deliveries and both courier are well known in USA and UK so i don't think it should cause alarm so soon, ie a case raised on day 9. if the listing says 6 days that surely would mean working days so add my two days to ship would still be 10 days before it is even later than expected. anyway. not much i can do except ring ebay soon. thanks for the advice.

I maybe getting a bit confused, but I thought you mentioned UPS as the carrier? UPS does not hand off any packages anywhere in the world. They are in control of all packages throughout there entire system for the entire delivery.

Good Luck Selling!

golden82011 · ‎07-01-2017

i used parcel hero who quote you for several companies. the quote was for USPS to pick up from me. the info i then got was that DHL was the forwarding carrier. i have no knowledge of how companies operate. i might be confusing USP with USPS. got to go out now so haven't time to check.

garmentvarmint2004 · ‎07-01-2017

The statement from this seller, that keeps getting me confused is .."I apppoint a courier." I thought when you shippped through GSP---it was GSP that chose the courier.

garmentvarmint2004 · ‎07-01-2017

CASTLE..

You suggested that this seller call CS support and ask for a time extension. That would be great---IF they would actually do that. I didn't know that CS would ever be that helpful to a seller. I also did not know that CS actually had the Authority to do something like this.

lacemaker3 · ‎07-01-2017

@golden82011 wrote:
i used parcel hero who quote you for several companies. the quote was for USPS to pick up from me. the info i then got was that DHL was the forwarding carrier. i have no knowledge of how companies operate. i might be confusing USP with USPS. got to go out now so haven't time to check.

OK, that straightens some things out. There has been a lot of conflicting information and misunderstandings.

In summary:

the listing said the shipping would be ParcelForce Global Priority, estimated delivery to the shipping address in the USA in 4-6 days, which includes the 2 day handling time which is shown on the listing. This is an expedited service which partially justifies the extremely high shipping cost of £124.00.
ParcelForce Global Priority is not a shipping service that eBay can access or track, so they wouldn't be able to tell if the package was in transit.
OP said that she refunded the shipping cost because it was purchased Buy It Now. Even so, the buyer has every right to expect the expedited delivery within the promised 4-6 days.
OP didn't use ParcelForce to ship the item, OP used ParcelHero instead. This is a service based in the UK, which seems to be a kind of middleman brokering deliveries which are actually handled by more established couriers.
USPS means United States Postal Service, they don't operate in the UK at all. OP must have meant UPS. I don't know how DHL would be involved if UPS did the package pick up.
ParcelHero provides a tracking number, but it isn't a major courier, and I don't think eBay can use this tracking number. They can access the main companies (post offices from most countries, UPS, FedEx, maybe a few others). For smaller courier companies like Parcel Hero, I doubt that eBay will be able to access the tracking. The buyer may also be having trouble accessing it, since this kind of tangled trail can be very confusing.

@golden82011, if eBay can't access the tracking number then you will probably lose the case by default. They won't go searching the web for a tracking web page that isn't in their system. I'm afraid that they won't be ablet o see the tracking progress from the Parcel Hero number.

If you could provide the Parcel Hero tracking number, I will take a look and see if I can figure out which company has the package now. Most of the time, they assign a new tracking number when the package is handed from one courier to the next. If the final delivery is by UPS or DHL, or a company that eBay can track, then you need to find out what their tracking number is. I can try to do that for you.

Once there is a tracking number on the transaction AND on the case which eBay can track, which shows the package is in transit and making progress, then you can call eBay customer service and ask them to extend the time if it is needed. Yes, they can do that when they have a tracking number they can access and it shows the package is moving through the system as expected.

In the future, I think that eBay's Global Shipping Programme would be far more cost effective for both you and the buyer. £124 or even £84 to the USA for the doll is excessive. In my experience GSP packages from the UK arrive in about 12 days, which is about the same as Royal Mail.

goodluckselling · ‎07-01-2017

@golden82011 wrote:
i used parcel hero who quote you for several companies. the quote was for USPS to pick up from me. the info i then got was that DHL was the forwarding carrier. i have no knowledge of how companies operate. i might be confusing USP with USPS. got to go out now so haven't time to check.

Okay that makes better sense. UPS and USPS are two separate companies that do operate quite differently. By the way, USPS does not run on Tuesady July 4th our nations birthday.

Good Luck selling!

berserkerplanet · ‎07-01-2017

New information from the OP seems to indicate the Parcelforce Priority International service specified in the listing (assuming it was the doll) was probably not used. If so, the FedEx Express comparision is not applicable.

Can't make heads or tales out of "DHL, USPS pickup, or USP", £86, "i advised the ~~seller~~ buyer it would likely be 2-3 weeks for delivery", or "The company that my courier uses says 10 working days". Some size and weight assumptions about the shipment with quotes at parcelhereo.com produced nothing that reconciles with any of that.

The sold listing for the doll (only sold for that OP ID) does not indicate GSP was used/offered.

A bit if a mess. Much information missing (what carrier and service was actually used, what was the estimated delivery date on the listing/sale, etc).

Lacemaker3 just summed it up pretty well. Providing the tracking number might shed some light.